Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! emails not going to phone...

Hi trying to set up new payment system but PM is not letting me sign into my account. They are sending the code for a password reset to my Samsung s10 but it's not arriving....

Payment

my account has been suspended. Why? I am on the auto pay plan. I am not happy

Resolved! Fraudulent Charged

Hi,I've been charged by your network, I don't live in Canada. Someone has used my card details. If you could assist me to refund my money back.Thanks

Resolved! Do I have any Roaming days left?

I put money on my account for text roaming in the US and activated it in August. I just looked at my account and it says:Unlimited messagesUS Roaming - Unlimited Text (10-day)10/10 Days Left Does this mean that I never used this service to send or r...

Resolved! questioning my data usage

Looking at my account for Nov.3 - Dec. 3, it says I have used all my allotted data for the month already (1024 MB). Looking at my detailed usage, I used about 55 MB on November 3rd, 2 MB on November 4th, and 125 MB on November 5th. Today's usage is n...

Resolved! New reward system

Hi, My friend just signed up as the new register. And he was wondering that he automatically signup up for the new reward system. Thanks

Resolved! Cannot receive calls after porting in

I ported my number from Freedom over 12 hours ago and cannot receive calls. I have tried restarting my phone multiple times, as well as removing and reinserting my SIM card with no luck. I can still send and receive texts as well as make calls out, I...

Verizon phone not working with new Public Mobile card

This was purchased on Amazon a couple of years ago and was using a Virgin Mobile card fine. I just swtiched over to Public Mobile and all I can do is text. If I receive a call it only goes to voice mail.

Resolved! Samsung S22 Ultra

Can't seem to find the compatibility chart.Does anyone know if the Samsung Galaxy S22 Ultra is compatible with Public Mobile 3G plans?

Resolved! Being double charged a month

I have an account and I am charged $28.25 a month near the middle of the month. But I looked and I am also being charged an additional $11.30 a month at the beginning of the month. I didn't add any add-ons and I can not see how far back this goes. I ...

Resolved! Want refund or credit for US roaming packages that did not work

I recently returned my home to Vancouver BC from a trip to Washing state and New Hampshire. I was in the US from October 20th until October 31st. During that period, I purchased two $20 Text/talk US roaming packages but they did not work properly lea...

Resolved! need to manually top up my account

my plan was due to top up today auto pay wise but a couple months ago i hasd swithced my payment method temporarily , so when payment was attempted it was declined as i had no funds on that card. ive went and switched payment method back to original ...

Resolved! Roaming package not working

Please refund $20 for roaming package that did not activate on device.

Payment

I’m set up with autopay and no payment was taken but my service has been suspended.

Resolved! First Nation Status

I was told I can use my status card to remove taxes but I am unsure how to put it in the system. Any ideas?

Resolved! Not able to log in.

When I login to my account it shows "the page is expired ". Why? All credentials are correct. Where is my account located?

Resolved! 15GB for $40

got the offer (text 5169) and sent 'YES' text.understand that I will only be paying $40 + tax (even thought my old plan did not have data and was $33 monthly)would like to make this happen earlier than December. can that happen w/o additional cost or...

Resolved! Add-On Transfer

Hi all! im just curious if anyone knows whether add-ons transfer to my new plan if i update it? (Currently on Old $40 Unlimited talk and text with 5gb 3g data, looking to upgrade to new version of same plan with 4g) but i have like $200 in unused add...

Resolved! no minutes on unlimited provincial plan

Our plan has unlimited provincial calling, however, every time we try to make a call, we are cut off with a voice message alerting us that we have no minutes and must buy an add-on. At $150 for 3 months, this is unacceptable. We cannot reach anybody ...

Resolved! Activate my account

I am new to public mobile and I try to activate with my voucher but it ask for my credit card I don't have a credit card

Imei

How can I change me imei #

Resolved! Not receiving calls from my VOIP phone service

I joined PM two days ago, my old provider was Zoomer (Cityfone). There were some initial issues with porting my number over, I could make calls but not receive calls from any numbers. I raised a ticket, and the problem seems to now be resolved. I've ...

MY phone is not working

I cannot sent calls or receive calls. it says not registered on network. I have just registered

SMS Message from Public Mobile

Received message from PM regarding inactive account or payment? I don't know why I received this (I believe it may have been expired CC), but I since changed it to another CC which I know is not expired, made payment on stub amount outstanding and s...

Porting issue

I ported over yesterday. Everything was fine, now today my other half is receiving my sms from a different number then I ported. She will reply to my ported number and i get it no problem. Everyone else so far is getting from the ported number when I...

Resolved! Can’t change SIM card number

I lost my phone so got a new SIM card to put in my new phone and when I go to edit my account info like I was told, to change the SIM card number it’s glitching and just goes back to zero. Since I don’t have a phone number I can’t dial 611 and the fa...

Resolved! 5$ referral x 5 months missing from both accounts

Applied with this deal and do not have confirmation in either my account (4year ongoing customer) and new friend referral's account. How do I resolve this issue? New customer gets$10 for using referral code5 welcome points worth $5$5 credit for 5 mo...

Resolved! Double Charged On Renewal - $40/15GB

I had my account set to switch to the new 15GB plan but it was no longer showing up on my account. I had decided to upgrade it manually today but then I was charged for my old 5GB/3G plan today too. Can I get a refund?

Resolved! Just ported my number over from Zoomer (Cityfone), but cannot receive calls

I ported my number over 2 days ago, everything works fine except I cannot receive calls. When I try to call myself from another number, it goes straight to my voicemail in Zoomer.I raised a ticket on this yesterday, but I have not gotten any response...

Resolved! Network not Registered Issue

Two days ago my phone (Samsung) would not let me make phone calls or receive calls and would say that I am not registered to a network. I have had this phone since March of this year and it was working fine. Even after shutting my phone off and takin...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! emails not going to phone...

Payment

Resolved! Fraudulent Charged

Resolved! Do I have any Roaming days left?

Resolved! questioning my data usage

Resolved! New reward system

Resolved! Cannot receive calls after porting in

Verizon phone not working with new Public Mobile card

Resolved! Samsung S22 Ultra

Resolved! Being double charged a month

Resolved! Want refund or credit for US roaming packages that did not work

Resolved! need to manually top up my account

Resolved! Roaming package not working

Payment

Resolved! First Nation Status

Resolved! Not able to log in.

Resolved! 15GB for $40

Resolved! Add-On Transfer

Resolved! no minutes on unlimited provincial plan

Resolved! Activate my account

Imei

Resolved! Not receiving calls from my VOIP phone service

MY phone is not working

SMS Message from Public Mobile

Porting issue

Resolved! Can’t change SIM card number

Resolved! 5$ referral x 5 months missing from both accounts

Resolved! Double Charged On Renewal - $40/15GB

Resolved! Just ported my number over from Zoomer (Cityfone), but cannot receive calls

Resolved! Network not Registered Issue

can not receive incoming calls

Calls and data yes, NO text messages after new acc...

Can't log in

How do you earn points from the public mobile comm...

How come ....