Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2204 Views
  • 28 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30291 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42056 Views
  • 185 replies
  • 29 Bravos

Account sign in issues

I cant seem to be able to sign in into my account, it keeps sending me to reactivate an account. I would love to get help for this. Thanks!

maddox by Great Neighbour / Super Voisin
  • 400 Views
  • 2 replies
  • 0 Bravos

when will we get better add-ons to choose from?

it would be nice to have some of the add-ons that the bigger carriers have like Koodo has instant voicemail (voicemail to text) this is one feature I would absolutely love, even if I have to pay a few dollars for itAlso, Wi-Fi calling would be nice, ...

Proxima by Model Citizen / Citoyen Modèle
  • 1101 Views
  • 14 replies
  • 2 Bravos

Dropped calls

I’m having trouble with most of my calls- person can hear me and I can’t hear them or vice versa or it just hangs up - my husband is with Telus and has no problem- I had no problems for the first 2 years- I even purchased a new iPhone and having the ...

Memere25 by Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 1 Bravos

I can't activate my esim

I have been trying for a month now whenever I log into the app it just asks to buy a subscription even though I already have one but I can't activate my esim

Tomburt by Great Neighbour / Super Voisin
  • 579 Views
  • 4 replies
  • 1 Bravos

Double Charged

I was double charged for 2 different plan types.  how do i get this fixed?

Kimbolu by Great Neighbour / Super Voisin
  • 707 Views
  • 8 replies
  • 1 Bravos

Spam call?

how come I receive a call saying that someone else uses my personal info to open a new phone number and started texting for a donation???is there a live person who I can speak to?

Fccc by Good Citizen / Bon Citoyen
  • 937 Views
  • 9 replies
  • 1 Bravos

Help renew

I put enough funds in my account to renew and it still hasn’t renewed.. need to be able to call like now..help please!!

NathanWhip by Great Neighbour / Super Voisin
  • 643 Views
  • 6 replies
  • 0 Bravos

Charged twice now can't submit ticket

Well this is super frustrating as before I was a customer I never had an issue submitting tickets for help but now I do. I was charged twice after I signed up with PM, no the charge is not pending, it's processed on my visa. And now I can't submit a ...

Rhi by Great Neighbour / Super Voisin
  • 378 Views
  • 3 replies
  • 0 Bravos

Invalid SIM

I’ve been with PM for years, and suddenly today my phone says “invalid sim” SOS only. I took the SIM card out and put it back in, and now it says no sim. Help! 

JessB84 by Good Citizen / Bon Citoyen
  • 862 Views
  • 10 replies
  • 0 Bravos

Resolved! lost phone

I am unable to login as I have no way to verify account as phone is not only lost but suspected run over by a bulldozer pushing dirt.  I need an actual human to transfer my number to a new phone.  I am currently logged in using my wifes account to ac...

gbpennell by Great Neighbour / Super Voisin
  • 1043 Views
  • 5 replies
  • 0 Bravos

Cannot setup call forwarding, error message

Hello, I need help from the helpful moderators. I just switched from Fizz.ca. I use Youmail for voicemail, I have a premium paid account with them so I have a dedicated number for my voicemail. However I can't setup the voicemail or call forwarding.I...

EricP by Great Neighbour / Super Voisin
  • 1103 Views
  • 2 replies
  • 0 Bravos

Aoutomatic top ups.

They just took 72$ from my account I don't  want services how to get refunds and talk to themI didn't even gave permission to pre autrise debit

Deejay77 by Great Citizen / Super Citoyen
  • 1378 Views
  • 12 replies
  • 1 Bravos

Unable to Login to view my account details

I have been trying to login to view my account and it says I need to re-activate my account. My account is active as I am using my phone. I dislike this new step and it is hard to understand what to do. I am thinking very strongly of switching carrie...

Katt74NB by Great Neighbour / Super Voisin
  • 598 Views
  • 6 replies
  • 0 Bravos

Canada/US Plan and VoLTE...

First, I switched over from Koodo to PM yesterday because of the Canada/US plan. Everything seemed to go good as my number ported over no problem, but on my account dashboard, no where does it say I have a Canada/US plan so how do I know if I actuall...

kristns by Good Citizen / Bon Citoyen
  • 2890 Views
  • 21 replies
  • 0 Bravos

Resolved! No data when in Ottawa

Hi all.As stated, I have no data when visiting Ottawa. Having been 3 times in the last year, 2 to 3 days at a time, it is definitely a repeat issue. Was wondering if anyone has experienced this when travelling to Ottawa specifically or when visiting ...

schnazz by Great Neighbour / Super Voisin
  • 666 Views
  • 4 replies
  • 1 Bravos

Resolved! Roaming add-on for $15 3G plan?

Is the Talk & Text roaming add-on available for the $15/month 3G plan?Does the roaming work for 4G networks in the US if I am on a 3G-only plan at home?I'm worried about the shutdown of 3G roaming in the US. Thanks

andrew613 by Great Neighbour / Super Voisin
  • 952 Views
  • 8 replies
  • 0 Bravos

SIM 1 not provisioned - i can text but can't get or make phone calls?

I was talking on the phone one minute and then 30 minutes later, I couldn't make a phone call, nor receive a call.I had done nothing with my phone , it was beside me as I drove. And I went to make another phone call and i got a message that read "Not...

Lsbh2 by Good Citizen / Bon Citoyen
  • 901 Views
  • 7 replies
  • 0 Bravos

Can't find eSIM manager on my Samsung Galaxy S20 5G (SM-G981W)

Hi,I'm traveling to Europe and would like to use a temporary eSim for my trip. I would like to install the eSim but I can't find the sim manager in the menu of my Samsung Galaxy S20 5G (SM-G981W). I'm running One UI 5.1 and all the latest security pa...

Jake_E by Good Citizen / Bon Citoyen
  • 48994 Views
  • 34 replies
  • 2 Bravos

How to use international free minutes

I am trying to use my free 500 international minutes by calling india & uae but i am not able toi have tried using prefixes like 011,  +1 etc but still number does not go thru. Pls advise? 

Atif by Good Citizen / Bon Citoyen
  • 1467 Views
  • 10 replies
  • 0 Bravos

Resolved! ESIM question

Can anyone tell me the steps as to how I can sign someone up in Public Mobile-  The person has a phone with an esim with Telus.  They want to join PM and port their number from Telus to Public Mobile with an esim.  Any help will be appreciated as I a...

Rosguru1 by Great Neighbour / Super Voisin
  • 365 Views
  • 1 replies
  • 0 Bravos

Resolved! Esim when travelling

When I travel out of the country, I will be purchasing a 30 days physical SIM card. How do I disable the PM Esim from my iphone and only using the physical SIM card from the local country? 

Olilee2023 by Good Citizen / Bon Citoyen
  • 2501 Views
  • 5 replies
  • 0 Bravos

Resolved! lost phone

How do I log in to my account if I can;t receive the verification code

therivs15 by Great Neighbour / Super Voisin
  • 457 Views
  • 4 replies
  • 0 Bravos

Resolved! Subscription package upgrade

I currently have 2 one time use of 500 international minutes add on’s. If I upgrade my package will I loose these add on’s?

sjdavis by Great Neighbour / Super Voisin
  • 443 Views
  • 3 replies
  • 0 Bravos

Resolved! ULCW Base Plan-20GB-4G

What does ulcw stand for,Ami on month to month?I need to transfer to a can/us package the 50 dollar one for several months.What ramifications can I expect,Does it work seamlessly 

aavenger54 by Good Citizen / Bon Citoyen
  • 1079 Views
  • 6 replies
  • 0 Bravos

Resolved! Desperately want to cancel

I tried to help a senior friend get hooked up with Public Mobile. We bought her a SIM, waited 6 weeks for it to come, it finally came - now we tried to hook her up with Public Mobile and what happens? We can't download the app for it because her iPho...

kp70 by Great Neighbour / Super Voisin
  • 717 Views
  • 6 replies
  • 0 Bravos

Why isn't the community part of the app?

I have the PM app and I like it. But why isn't the community message board built right into the app. Instead when. You click on the link for community it launches my web browser. Considering that the community is an important part of PM I would have ...

Kel_varnsen by Good Citizen / Bon Citoyen
  • 862 Views
  • 7 replies
  • 2 Bravos
Need Help? Let's chat.