Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi Team,i tried to update my address on my account. But my address is not shown there hence it is showing invalid address. Could you please assist here on priority.
I have 4G plan. Speedtest shows download speed less then 1Mbps. Upload is much slower.How do I get Public Mobile to fix this?
When going to the Public Mobile webpage and logging in, it redirects you to "continue with activation". It shows payment complete and a check mark on 3 of the 4 steps. It tells me to download and install the public mobile app to Activate the account....
My subscription change didn’t work I was supposed to be changed to 39.00 20gb plan
I purchased an eSIM but my iPhone 13 not supported it so I want to cancel my plan.
Paid account in full on Tuesday. Payment cleared bank on Thursday and on Friday I still have no service. It is a pain in the derrière to even talk to a human being to straighten it out. Why does it take so long to get a straight answer?
Hi Team,My full name and address is not reflecting on e-receipt. Could you please assist here on priority.
Members aren't permitted to use varations of spelling to get around the profanity filter, whether it's in the message content or in the username.
Likely an easy question to answer - I recently changed plans from a 3G plan to a 5G plan. The offer I switched to listed 25GB + 25GB Bonus Data at 5G speed. The switch to the new plan came up on 02-Jun and I set it for 90 days to take advantage of ...
I have changed my phone number, the 2 step verification code was sent to old number . I can not log in to my account. what is the solution
@CS_Agent Where is the tab to add funds?
Hello, I need help regarding call forwarding. I have forwarded calls coming to my public mobile to Fongo. I then left canada and the call forwarding was working well while I'm out of canada. Now, I noticed that the call forwarding is not working and ...
I was on vacation in France and calling / messaging was disabled.Is this a normal thing? Do I need an add-on to have it working outside Canada?Thank you.
My old number isn't migrating
I’m in the US and have prepaid for time and text add on and it’s not working
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey, Why am I required to change Nickname? Can I have my old Nickname back?
While activating my esim failed. talked to a customer service agent and they told me to go in store. In store says to contact a customer service agent because public mobile is self serve. asked for a refund on the esim and was told that there were no...
I'm going to the States tomorrow and am looking to purchase an add-on package. Once I've paid, when does the coverage take effect? Is it immediate or can I specify a date (i.e.: tomorrow)?
My wife cannot receive or make calls or texts. My call to her said I do not have USA roaming. We are side by side in the same room in Ontario, what is going on?
Hi. I've been on Public Mobile for about a week, after having been on Koodo for several years. I had Visual Voicemail on Koodo for a while but turned it off to save money several months ago. Everything is working well except for one thing.On PM on ...
I am having issues with my received calls actually connecting. I am told that they are getting a busy signal when they call. Not even sending them to voice mail. They will hang up and try again but will get the busy signal again. I am in areas that s...
Got charged twice for the same payment. How/when do I get refunded for that?
Last December I prepaid my account for the equivalent of 12 months plus taxes. When I go to my account, it says that my subscription runs out next month which is only 7 months after I paid for 12 months. The system has also said that I have only $15 ...
Previously in several spots here in Vancouver Island I am unable to use my PM Data which means there is no service via closest towers.. Tjis is a minor inconvenience. But I trip planning heading out via the southern route across the Canadian prairie...
Hello,I'm hoping someone is able to answer the following question. I'm thinking of changing plans to one that is on promo. The promo ends before the end of my cycle. If I choose for the plan to take affect when my cycle renews do I still get the prom...
I found a “thread” with the same question that was very dated. This question was asked many times but there appears to be no answers??
I have been overcharged twice and and requested a plan change that was incorrectly taken as an add-on
My account says I'm out of data. 15 gb. In my usage it does not add up.I have not used 15 gb of data.Please help me restore my data.This has happend for three months in a row.
I try to activate a new account, but I couldn’t proceed payment. I tried with different credit cards, but still not working. It says payment failed. Try again or try a different method of payment. Don’t know what to do. Can anyone help with that?
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