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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11096 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22032 Views
  • 181 replies
  • 24 Bravos

Resolved! compatibility Nokia 6300

Looking to change my phone. Can anyone please advise whether the Nokia 6300 4G is compatible with the public mobile network? 

Rustic by Good Citizen / Bon Citoyen
  • 435 Views
  • 5 replies
  • 0 Bravos

Wrong reward chosen by mistake

I redeemed 15 pts for 1 gb of data and just realized as upon reading it is for 1 gb of roaming. Im not roaming, I meant to get the 1 gb of data for 10 points. Anyway that can be switched over for me? 

Bugsmerran by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 0 Bravos

can't call or receive calls

I payed for u.s. calling and texting but its not working for me to call or receive phone calls

Icu151 by Great Neighbour / Super Voisin
  • 250 Views
  • 3 replies
  • 0 Bravos

New plan not available

I renewed my plan for the 50$ 10g at 3G then noticed the 55$ for 20g at 4G just having renewed my plan I chose to change plan on renewal date. I also did the same for my wife now I noticed the plan is not available and my new plan account says my new...

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Kellys2 by Great Neighbour / Super Voisin
  • 321 Views
  • 5 replies
  • 1 Bravos

Incorrect Data shown my Plan

I just signed up yesterday to Public Mobile. My Transaction Summary confirmed that my selected $25 plan provided 1 GB of data at 3G speed.  However, today I received a Confirmation email from Public Mobile stating that my $25 Plan only provides 500MB...

PatWhittle by Great Neighbour / Super Voisin
  • 160 Views
  • 2 replies
  • 0 Bravos

Data promo

Hey, I've just signed up and got a promo for 2gb/month for 12 months. Just wondering if that means that for 12 months i get an extra 2gb, or if each month I go over my data, it uses up one of the months I have from the promo. Like if I never go over ...

Jboeringa by Good Citizen / Bon Citoyen
  • 346 Views
  • 7 replies
  • 0 Bravos

close account

I need to close my sons account and he can't sign into his email to change his password. He turned 19 and is on his own plan. Can anyone help me close his account?

Beccawolfe by Great Neighbour / Super Voisin
  • 213 Views
  • 3 replies
  • 0 Bravos

password problems

I want to sign in to my account to add on more data and it keeps telling me the password is incorrect. So I changed it and waited some hours to retry it but its saying the same thing!! Why is this so? 

4268 by Good Citizen / Bon Citoyen
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! Hurricane Fiona extra data

I literally JUST went through all of this on my mom's account & now I have NO data left. There was a 2GB bonus for customers impacted by Fiona which I thought I claimed but I just got a text that I'm out of data & it's not there. WHY didn't you just ...

whale66 by Good Citizen / Bon Citoyen
  • 1248 Views
  • 25 replies
  • 0 Bravos

Log in issues

I can’t seem to log in and I try to reset my password but the email never comes. I want to pay for my cell phone but can’t cause I need to change my bank card but I can’t log in!

Casshatheway by Great Neighbour / Super Voisin
  • 217 Views
  • 4 replies
  • 0 Bravos

new line

Can I have 2 lines on my account? Same email address?

crisly by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

Voicemail

Signed up a few weeks ago and transferred my number.  Now my voicemail doesn't work? What are the steps to set it up?

Nuggie85 by Great Neighbour / Super Voisin
  • 229 Views
  • 3 replies
  • 0 Bravos

Resolved! New plan

Hey! So I signed up for a new plan on Friday. My month reset on this past Saturday. October 8. I received a text on Sunday, Oct 9th that said I have used 75% of my data. My new plan is 8 gigs. This doesn’t sound right to me. But I am still seeing my ...

Rowdy1212 by Good Citizen / Bon Citoyen
  • 223 Views
  • 3 replies
  • 0 Bravos

$25 Promotion not applied

Hello my name is Albert and my father gave a referral code to me to use so we can both benefit from the $25 promotion that was ongoing up to Sept 30 but my father and I don't see the $ 25 ( $5 off every month up to 5 months) on our upcoming bills. We...

FracturedRNA by Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

SIM Card Status

Checking on the status of the SIM Card I ordered.Order # 310244 

Brandon20 by Great Neighbour / Super Voisin
  • 177 Views
  • 4 replies
  • 0 Bravos

Switching from Koodo

Good morning.I would like to switch my daughter's phone from Koodo to Public Mobile. What are the steps to take? Will it require a new SIM for the phone? Also is it possible to only add one of your plans or add ons to her phone with Koodo operator? T...

Jitka by Great Neighbour / Super Voisin
  • 400 Views
  • 3 replies
  • 0 Bravos

PAYMENT

Paid Total amount 10/07/22 and this morning 10/11/22 Had to make another Payment full amount. What gives ?

Jamesrobert by Great Neighbour / Super Voisin
  • 302 Views
  • 8 replies
  • 0 Bravos

Resolved! Log in issues

I've tried to reset my password and I keep getting an error saying to try again later...which I did like 3 more times and still nothing. Can someone help me? 

Tessa_k by Great Neighbour / Super Voisin
  • 325 Views
  • 5 replies
  • 0 Bravos

Deactivated account by public Mobile

My account got deactivated. I had to activate another account. A message was sent saying insufficient funds. I have a automatic deduction from my Mastercard and this was confirmed by Mastercard that this was public mobile who had the account deactiva...

Maryjoan by Great Neighbour / Super Voisin
  • 451 Views
  • 5 replies
  • 0 Bravos

Add-Ons

I purchased a talk and text Add-On for the US last week. When I was in the US, calls and texts didn't go through. Why? I wasted my money for nothing. Can someone explain what happened. Did I do something wrong? Thank you for your help.  Jan Hartford

JanHartford27 by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos

MY ACCOUNT

CAN YOU PLEASE LET ME HAVE THE DETAILS OF MY ACCOUNT.YOU DID NOT RECEIVE MY PAYMENT AND I DO NOT KNOW WHY

Fernando1 by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 0 Bravos

I can't receive texts and calls from some numbers.

I can't receive texts and calls from some numbers.I receive from Public Mobile users, but Bell, and Rogers and who-knows what else doesn't even show a missed call.What is going on?

DSugg by Great Neighbour / Super Voisin
  • 411 Views
  • 9 replies
  • 0 Bravos

Error Code 837

i had an error 837 for Activating your SIM card.?????

huicao by Great Neighbour / Super Voisin
  • 216 Views
  • 2 replies
  • 0 Bravos
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