forbidden A1

[Rana7]

Has anyone resolved the Forbidden A1 problem? I have cleared the cache/ cookies and it is still a problem. I can't access my account even though my credit card was charged. I would like to chat with a live agent, but I can't login to create a ticket, it just says 'forbidden A1'. Help needed!

[Phil_Adelphus]

@Rana7   If you're still having the problem and can't log in send a private message to customer support agents using this link, you only need to be logged in to this community for it to work as it by-passes the chatbot

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[eddieO]

@Rana7, If you are trying from the web browser try accessing through the PM app or vice versa depending on where you are starting from

[Meow]

No issues here. Everything works as expected.