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forbidden A1

Rana7
Good Citizen / Bon Citoyen

Has anyone resolved the Forbidden A1 problem? I have cleared the cache/ cookies and it is still a problem. I can't access my account even though my credit card was charged. I would like to chat with a live agent, but I can't login to create a ticket, it just says 'forbidden A1'. Help needed!

3 REPLIES 3

Phil_Adelphus
Mayor / Maire

@Rana7   If you're still having the problem and can't log in send a private message to customer support agents using this link, you only need to be logged in to this community for it to work as it by-passes the chatbot

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

eddieO
Town Hero / Héro de la Ville

@Rana7, If you are trying from the web browser try accessing through the PM app or vice versa depending on where you are starting from

Meow
Mayor / Maire

No issues here. Everything works as expected.

Need Help? Let's chat.