Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
It said in Quebec, but I think it affects more, that's why so many posts todayTELUS Service Status
I am trying to get full confirmation of my account but the 6 digit code being sent to my phone doesn't show up. I have tried several times to no avail.
Hello, I am already paying for a plan but have yet to receive my sim card. I specifically want a sim card and not e sim card so how long is this going to take for me to receive it? I am also leaving the country next Monday for vacation so I want thi...
After fighting to get my puk code and finally getting it, it worked and all was finally ok, I woke up to call my soon to be employer and I have no access to any carrier services. My account is newly paid, everything worked last night, this morning al...
I am activating this thread again because I cannot see my PIN on the Profile page. Where is it?
hi my account is disabled and cannot make calls
Can bonus 300Gb data be used while travelling in the US if I have a combined Canada/US account?
What is payee name of public mobile I can't find it. Can I put Telus and then the full account number on my profile? Thank you
So I tried and failed at trying to activate a new account on my ipad, attempting to transfer my number from another carrier. I know now that I cannot receive sms on the ipad’s phone number to confirm my identity to complete the initial activation and...
Why is the phone number on my account (my phone’s number) indicated as the secondary number when I make a call?
Can anyone help me out with the data speed on the cellular network. I have an Iphone 14 Pro and can’t barely get 1 mgps which is just nightmare to use. It’s been going on for quite a while just now decided to look into it. Any tips would greatly appr...
I have been with Public Mobile since August of 2018. Every year my bil has been decreasingIn april my bill was 36.96 now for the month of May and June my bill has gone back to where it was in 2018 for 44.80.. I need my bil to go back to where it was...
I have the same issue starting this morning. It says 'waiting to connect' below the sms and the Public mobile icon is white, as I have no coverage.
Public Mobile withdrew my money from my bank account and suspended my account!Who can activate my account!
I cannot receive calls.If I try to make a call, I get the popup "Not Registered on network".If I leave my phone off for a few minutes, then reboot, I can make calls, but still not receive them.Then, after a few minutes, I am back to the same problem....
My sisters have both in thr last week switched to public mobile, one runs a pixel 2XL and the other a pixel 3. On both devices they are unable to connect to AT&T at all. In automatic network selection their devices say "no networks available" but if ...
Took the 4G promotion to upgrade my IPHONE 8 from 3G starting this June 24, and I still haven't received this upgrade. Yes, I checked that this phone will run with 4G but it seems that the problem is that Public Mobil hasn't made the changes. What ca...
hopefully someone can help me. I made a cell call yesterday successfully. I went to make another call and it comes up couldn't connect. I still have internet service. WIFI works ok also. This morning my phone rang once. the phone seemed to dropped ...
As a happy customer for about a year now with about 5 questions getting resolved through the community, its a little frustrating to come to a brick wall in terms of support. I asked a question yesterday which was shortly after deemed SPAM. It was not...
Over the last day or so all my sms texts incoming and outgoing are arriving like 12 hours later. And they are sent and received in duplicates of 2 or 3. Does anyone have a solution? Thank you.
I was forced to switch to the new Rewards program but is seems like I lost my refer-a-friend bonus that I was getting previously. Is this normal or just a switch-over error?Thanks in advance for the help.
Plan is current but when I try to make a phone call a message comes on and says I do not have a current plan
I am in NB. I cannot make or receive calls since yesterday. Now my text messages will not work either. Fixes?
I tried to activate the purchased eSIM with the plan and was impossible. I cannot enter to MyAccount because it appears a "Forbidden A1" error page. Noone answers.I want the plan to be cancelled, but given that there was not an eSIM activation and nu...
Thank you to all of you! I was wondering why my pixel 7 wasn't seeing the US providers. I guess PM's agreement with them was to provide only 4G to us.
I can make outgoing calls, but incoming calls are not coming through. My phone doesn't ring, and the caller just sits until voicemail kicks in.Also I noticed that if I try to send a text, I have to keep retrying because the unable to send error appea...
Hi,After a successful log in, I found all my information disappear, including telephone number, account number, credit card information. In short, there is no information including my name.May someone help me solve this problem please? Thank you.
Can I get a refund? Coz i got double charged within 1 day
I’m on the can-us plan with 50gb and I got 5g perfectly fine while in Canada. But right now I’m on a trip in the US and I can’t connect at all, it shows zero bars when I’m downtown and should have full signal. My friend, also on public mobile, purcha...
As someone who was previously on the $25 plan, but only paying $17 after all the rewards, I was disheartened to see Public Mobile phase out the old rewards system.However, I then saw their new plan of $21/month ($19/month with 90 day subscription) fo...
