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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Contact me to Cancel Account!

I have already left Canada. I can't receive a text on my old phone number to validate my login. I therefore cannot access my account. Which is required to remove my credit card, to remove auto pay, to open a ticket with customer support. I can't even...

@CS_Agent change payment credit card

how can I change payment credit card?@cs_agent

Payment

Hello there, I’m reaching out to you regarding the payment I made last month. I noticed I got overcharge last month. It’d be appreciated if you could take a look and issue a refund or credits.Thank you @CS_Agent in our Community

Resolved! Can't log in to my account, need to cancel (from abroad)

I'm currently abroad, so when trying to log in it says "We have sent you a code via Text Message", I can't receive it.How can I log in without having access to my phone number?How can I cancel my account without being able to log in?Thank you.

Resolved! international call refund

I bought international call about two months ago, and tried to make a call with that to Australian University. However, it doesn’t work at all. I tried few more times, but I couldn’t make it in every single times. I think, there is no reason to keep ...

Resolved! Bought e-sim by mistake

Hi there, I bought a subscription with an e-sim. Realize now I don't want the e-sim as I would like to purchase a sim card tomorrow in person and need my current purchase refunded, bought a phone as a gift and also need to gift a physical sim card as...

Resolved! phone number from koodo to public mobile

Good evening , I would like assistance in transferring my phone number from Koodo to public mobile,.

Renewal

Can’t get my visa debit to work for renewalj

I can't go back and buy an E-sim

This is a bit silly. I accidentally pressed buy SIM rather than e-sim when I was making my order and now it won't let me go back? Is there some way to reset my order to choose an e-sim instead?(I can't use the app as for some reason my google play ac...

Lost Phone

I lost my phone and I am locked out of my voicemail. I can’t log into my account because I can’t get my 6 digit code. I need to submit a ticket. To get a new SIM card. How can I do this?

payment

Not sure why was charged for my service twice. One payment was taken from my credit I have with PM and same payment was taken from my credit card.

Resolved! Phone number transfer

Hi all,I recently converted to Public Mobile. I ported the phone number over from another provider and bought a new SIM card from Public Mobile. I am now able to make outgoing calls and receive texts, but not in a position to receive i coming calls. ...

Not able to receive some txts

For the past week, some of my contacts have not been able to txt me. Their txts gets bounced back. What cld be the problem?

Simplii Mastercard debit issues

I’m having an issue adding my Mastercard debit to autopay. It just keeps saying “something went wrong, please try again later”. Could a moderator please contact me to aid in getting this card added?

Resolved! My phone

Good afternoon I would to transfer my phone number to public mobile number

Confirm identity

Email Address Change

Helllo,I need to update my credit card information, but I am unable to log in because my registered email was mistakenly entered as none@publicmobile.ca at the time of registration. I have tried to resolve this issue through Public Mobile online, but...

Resolved! @CS_Agent

I'm trying to transfer my number to a different provider. Public Mobile says they don't have control of the number. What do I do?

Old rewards to new points?

CS said i have to change to the points system to rederm my legacy rewards. They directed me to this forum re: will the points transfer (nice work, CS臘). So what’s the actual deal? Do I HAVE to transfer to the new points system? Will my legacy rewards...

Sim card

Trying to get into publicmobile for my aunt. For some reason cannot receive 6 digit code to her email

Hi, is a Samsung a03s compatible with a public mobile sim card that I bought many years ago?

Will legacy rewards be kept if I upgrade my monthly subscription?

I am currently using the 15/month Public Mobile plan, but I get a 4$ reward reduction every month due to rewards (referral, loyalty, autopay). I started using Public Mobile in the fall of 2021. If I switch to a higher plan, will I keep the -4$ reward...

Account doesn't match community details .

Since switching to the new system my account correctly shows loyalty 2 years - but Community shows only a couple of weeks.

Accidentally cancelled an upcoming subscription

I changed my subscription to the 90 day plan for $39 when the $44 plan was having a promotion. Today I saw it show up as a $117 plan which I thought... that's not right so I pressed cancel not knowing it was for 90 days... is there a way to get it ba...

Resolved! How do I actiavte esim, i am a current user

I dont see esim on the app or the website

Renewal on my plan

@CS_AgentIt states that my plan is renewed and continue online however still says that it'll renew the 25th of June which is today. I tried making phone calls and it hadn't worked. I would love some assistance.

Resolved! Phone losing network connection

after being on a subway, underground parking or even simple reboot it takes up to 30 min until phone sees the network again.

Resolved! Invoices

I need invoices for Feb and March of this year. I can only see the last 3 months when I log in to my account. How do I go about getting these?

Resolved! Help with set up please

I just tired setting my dad up with public mobile. I bought a sim card, and signed up on line. I had to set up an account, then it asked if I had a sim, so I entered the sim#, then it asked for payment. I entered in my credit card and it said payme...

Resolved! Puk Code

@CS_Agent in our Communitywho can I talk to about getting a PUK code?o keep getting an error when I try to submit a ticket. thank you

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