[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Change to a $19 plan
I am going to work outside of Canada for a year. I just need a basic plan to maintain this number from now on.
Payment did not happen???
How does this happen?. It's kind of forcing me to change subscription as I have ?? in my shopping basket!!I did not put on hold....and have no idea on how to do either. I did the pay now...and nothing happened. Any advice?Or is this a new (miss)messa...
Lost my phone number
My phone has been deleted from my account.
Subscription plan
Hello. My son subscribed with you last month with the 23$ 6g for Québec. We wanted to test his subscription before changing myself and my wife's phone service over to public mobile. We are very impressed with the service and we're ready to switch ove...
One plus and 4G plan
Hi, i am currently looking for a 4G plan when i arrive to Quebec Canada next week.I am bringing my Oneplus Nord N200 5G with me.I have however read thats phones in Canada use Volte and in other companies I have seen so far, when your device isnt in t...
Friend’s referral code
Hi, almost a new client. On the final activation page where I enter the credit card data it is not accepting my friend’s referral code. I have codes from 2 and it’s saying they’re invalid. Am I entering it in the wrong area.
Resolved! Transfer number
Hi all I have question that I want transfer my number from Rogers to Public mobile and my number is registered with my brother's in law's account. So how can I process it ?
Issue with porting
Hello,I registered with PM last night, over 24 hours ago, and ported by phone number from my previous provider. I got the text from my previous provider and responded to authorize the port. I have installed the eSIM; both my previous and new PM eSIM ...
Still charging me after canceled service
Hii I was still be charging every month after I canceled service from April /2024
Payment
I am on auto pay each month you took my payment but didn’t give me service
App in maintenance mode
I am trying to pay to resubscribe but the app and the webpage are in maintenance mode. It’s been like this allearly morning and would like to know when this will be fixed. I am in London and checked. There are no outages. I just want to pay and have ...
Resolved! I need an Agent to help me sign on
Why can't I sign on my account ? A message says : Forbidden A1.
Western Canada Network Outage, August 19, 2024
For discussion about network issues in Western Canada that started on August 19, 2024, please continue the conversation in this thread.
Phone service is not good.
During calls, calls are frequently disconnected suddenly. The person on the other end of the line can not hear my voice. The other end's voices are sometimes shaking so much that I can not understand what they are saying. What's wrong with it? Please...
Payment
I am on an autopay monthly plan consisting of two phones . One has been charged but the other hasn’t I am able to make calls , but my wife cannot make or receive calls on her phone . I submitted another payment to public mobile but she still can’t m...
Resolved! Cancel Enrollment due to Phone Incompatibility
Is this possible? I'm on the activation screen for the past week or so and would like to cancel enrollment in service and get a refund.
