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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Payment

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 2 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Resolved! . 2 x 500 min INTO LL incl. (one time Int`l LL bonus)

Hi All,. 2 x 500 min INTO LL incl. (one time Int`l LL bonus) Does either one of them include calling to Pakistan

Resolved! Invalid number

My son has phone number with other provider We like to transfer his number to Public mobile. It says invalid phone number. Please help. I entered more than 10 times. Still error message Please enter a valid Canadian phone number.

Resolved! Can't successfully activate new SIM - Payment error at last step

Hi,I'm trying to activate a new SIM and the payment cannot be processed. I've tried 3 different cards. There are no fields for address or name. It's just the credit card info. How do I proceed to complete my activation?Thanks!

Data..says Im out but account says I have 10 gb

Hi. My phone tells me I almost out of data however when I check my account it's says I have over 10gb . Why ? I purchased a promo of 15 GB . But all u see is 5 gb on my phone dara usage . Thanks

Resolved! Email hacked

I am needing assistance with getting my account email changed. I have the old email the password and username I have the 4 digit pin the phone with the sim card. Just need assistance. Please and thank you.

Resolved! no field for city of Burnaby

Hi - I live in Burnaby BC but the Account Info page does not include Burnaby in its drop-down and when I type it in, it says my address is invalid. Can anyone help please?

New porting issue

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get i...

Resolved! Support is amazingly bad so far...

Today I get text that used 75% of data, with link to my account self service. That link leads to connection timed out if I try mobile data. Use opera browser with VPN so it works, most people wouldn't know how. My account claims I only used 40% of...

Resolved! 2Go reward

Hi,we have me an my family 3 accounts with Public Mobile. My daughter and my wife already received text message for the free 2 GO Data as holiday reward but never I. Did Public Mobile miss this event for few customers? Should I receive it before the ...

Can’t reset password!!

Can’t login to my account! Try resetting password and tells me there been an error try again later!!! This is frustrating and been 3 days I’ve been trying!!

PASSWORD UPDATE, CANNOT SIGN IN

Hi, I have been trying to log onto my account but not able to... I need to update my password and payment details. please help!!! bharat maru

The More the Merrier free gifts for December 2022

My husband and I both have Public Mobile accounts. He received an email telling him about the upcoming free gifts, he also received a text and has now agreed to accept the extra data and international minutes. Both of which now appear in his accoun...

port # from PM to freedom mobile

I tried 3 times but not successful. the error message was " the number was belong to another carrier"

Resolved! Plan change

I changed plans today with the Cyber Monday deal, $40 for 15 gigs at 30x the speed. My speed test is still at 3mb/s. How come? My payment went through. Thanks in advance.

Resolved! Recent Promotions

I have recently claimed the one-time 2GB free data, 500 int’l long distance minutes plus the 1GB bonus free data; however, it only shows the 2GB and 500 minutes under add-on usage on my account. The 1GB bonus is missing. Can you please find out what’...

Resolved! Activate SIM card

how can I activate a new SIM card with my existing number and account?

Phone issues since joining with public mobile

I have had issues since joining PM with phone service on my iphone 12. Like others have reported voicemail indicator does not work. Have settings for notifications enabled and have reset all network settings on the iphone. Also delays when showing ...

Resolved! Ordered a phone but no tracking info

I ordered a phone about 2 weeks ago and I got an order number but I don’t have a receipt or tracking info.. also doesn’t even say phone has shipped yet.how do I speak with someone about this??

Resolved! import my old telephone number, using my Mobiity account number from Bell

How do I get public mobile to import my old phone number, using the Mobility account #xxxxxxxxxxxxxx from Bell?

Resolved! Account number

I had the account number but it seemed changed for some strange reason.When I sign in for my account, it does not allow me When I try to reset my password, even though I get the text message on my cell, and start the process, it shows me an error mes...

Resolved! Public Mobile competition

Who would you say is the biggest competitor price wize?

My Cell Phone

My phone will not receive call, it says I am not available. I can call out.

phone not taking calls

Ported number from lucky mobile xxxxxxxxx I can be call at xxxxxxxxxxx

Resolved! Did not get promo discount

When I signed up,I didn’t get the promo rate

Resolved! Overcharge

I just noticed back in February I was charged 25.76 10times for a total of 231.84. I do not know why and I would like a refund. How do I talk to billingthank you

Resolved! How to change account email.

How to change account email?

Put REWARDS and ACCOUNT back under one roof please. :)

I liked the public mobile platform A LOT better when I didn't have to log into a separate page to access my REWARDS program from my General Account Dashboard. Is there any possibility of putting the two back together?

Resolved! Leaving country for 6 months - can I freeze my account?

Hello!! I'm moving to Australia for 6 months starting Dec 20th. Once I return, I want to continue using the same plan and phone number. Am I able to do this without paying for me plan while I am away?

Resolved! Will Public Mobile be providing the option of E-SIMS?

With Apple making the incredible move of supporting E-SIM cards, will Public Mobile be providing it's customers the option of using either a physical SIM card and/or an E-SIM card? I'm pretty sure that phones will eventually phase out the physical c...

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