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Porting existing number

Gordohood
Great Neighbour / Super Voisin

My wife’s phone and mine were on same credit card .updated credit card but not her number I thought it would automatically include her number 

4 REPLIES 4

eddieO
Mayor / Maire

@Gordohood, you can share credit cards on the accounts but not emails. Updates will need to be done individually for this reason

Handy1
Mayor / Maire

@Gordohood  You have to log into each of your account to update the credit card info . You both would have different emails on public mobile each account need it’s own email . But in your title you mention porting did you just port your number to PM ? If so you need another email and go thru same porting process as you did for your number 

hTideGnow
Mayor / Maire

HI @Gordohood 

each account in PM uses one unique login email.  So, if you have 2 accounts (you and your wife), you have 2 different email logins.  You need to login both accounts to update the credit card

if you are unsure what the other login is, check with PM support agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hairbag1
Mayor / Maire

@Gordohood 

wrong ! Each account are separate entities. You must manually edit cc inf o for each account.

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