Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can't make or receive calls - everything else works. I do have an active plan and enough balance in my PM account for my plan renewal scheduled tomorrow. All settings are fine, I tried resetting and tried my SIM in my spouse's phone and it still di...
On top of my regular charge - on the third of every month apparently starting last May I’ve been charged $20.16 and if there is no record of this in payments. How do I get it to stop?
Jan 29 I switched to a $25 plan. It said it had picture Messaging when I switched...now in my plan details it is missing and I can't send pictures as of starting this month. What do I do? my plan had it in Jan and I kept a photo of the plan.
After trying to port my number from previous provider, |it is working on both SIM cards and both providers are charging meHow can I fix this?
SIM card swap, old card won't fit in to new phone.
I forgot my public account login user name and password .Pls advise how to recover?
When I call out it beeps 2x and won’t put call through. Incoming calls same thing 2 beeps and disconnects. I can text.
4 G is slow , cant access you tube on my phone.I switched over to 4G, in Late Feb, my you tube on my phone was working, all of a sudden it just stop working. What is the issue. Was my data reduce, Because it feels like I am still using a 3G. 4G start...
The one I ordered in early January never arrived, and the replacement one I ordered two weeks ago still hasn't arrived. Is this a problem with Public Mobile, or is someone at my local post office stealing SIM cards? Can I request a tracked package?
hi i have been trying since two months , my son has lost his phone and SIM which i got for him . now i hsve totally fogotten which email address i made an account for him . i have two issues here 1. stop payment for lost SIM2. issue new SIM for that ...
Hi, I have changed my phone and also had my plan upgraded to the 15GB LTE. Now I am not getting any LTE service. It is brand new Samsung phone and new plan. What do I need to do please ? Many thanks,
I just tried calling a friend and the call immediately dropped, then I tried a few others and they dropped too. I also cannot receive calls, when I press the answer button, the calls automatically hangs up. I can receive and send texts no problem jus...
i am recently unable to connect to network
I received an offer a few months ago to change my plan to 15G per month at the higher speed for $40 to start with my next billing; i have not received the extra data as of yet. what do I need to do?
How I can port in from Fido to Public, any customer service person can help?
I have add-on "Reward 500 Canada Wide Long Distance Minutes"Can the 500 minutes be applied to local Canada calls or only restricted to Canada long distance calls?
Cannot sign into online account as my email is being used on a separate account
Whatsapp stopped and now I have a message on my Samsung Android system to "Sign in to network TELUS" First the message was "Sign in to your network Public Mobile" now it's Telus. How do I do that? Everything else works on the phone except What...
I'm trying to pay for a family member who has lost and replaced their credit card and I need to get in contact with them, the issue is they are highly tech-illiterate and don't know how to change their account details to fix the credit card issue so...
I have a Canada wide unlimited minutes but was charged for long distance when using it. Help?
Is there a plan to support Esims?I unfortunately work remotely with no cell signal and fast wifi so I'll have to leave this service otherwise.
Hi,I have accepted the 500mins int bonus. I will go to USA for several day. Could 500 mins be used in USA? Do I need to do anything to let it work? Thanks
I just realise I forgot to recharge my old account I am not able to login my accountIs there any way I can get back same number againI already had new public mobile number
Hi all, I've read other posts for other dumb phones / flip phones & MMS, but I can't seem to get the settings to work for mine. I can't edit APN settings on this phone, but I can set up "Network profiles". My current MMS profile: Name: Public MMSHome...
I had a message from 611 asking me to visit self serve (link provided in text) to make an update to ensure uninterrupted service. Is this legit? I logged into my account and don't see anything there about updates.
Can I block data from my Public Mobile Account (not from my device). The reason for blocking data from account level is because I am using another eSIM with 5G data as a secondary SIM on my Samsung S21 phone. Now my Samsung phone first uses data from...
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