Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I changed my mind to use another cell plan of different companies because I couldn’t get a good customer service from your company, couldn’t transfer phone number to your plan.please stop to charge me with a not active account and no phone number T...
I got a data add on earlier this year and it was only available for 150 days. So I used up all my data assuming the add on would kick in after, but now my data is not working. Subscription is active and add on is applied but I still don't get data
Hi everyoneQuick question. I'm currently on a 4G plan (Canada):15Gg (4G), unlimited Canada Talk, unlimited Int TextI was thinking about switching over to the 50gb Canada/USA 5G plan. I'll save $1 per month, but I do have some future trips to the US i...
Trying to purchase US talk and text with 3GB data but payment is failing. I added my credit card info but still no success. I need it today as I am travelling. Any help would be appreciated. Thanks
Hi good morning. I will be traveling to the USA tomorrow would I able to used my phone in Buffalo. I have a plan 50 gb unlimited calling to Canada n USA.
What is happening with the site? Today I couldn’t get my US roaming add on to go through today and now the login for the account site won’t work. Infuriating as I am stuck without access to phone, data, etc while in US!
App says it’s down for maintenance and to use website, website only recognizes my location in Ontario and gives me an Error 404 on every other login page I try. Is Public okay? I didn’t notice an outage notification or anything and my account is in g...
I just opened an account but at the last moment discovered my cellphone was not esim compatible.I have ordered a physicalk sim card from amazon, is this ok, and if so, what do i do when it arrives
I was in communication with an agent previously. My public phone account is not properly connected to my email because the email used to create my original account was incorrect. I was at the point of supplying information to verify my identity to th...
When I login online it keeps taking me to a page that wants to start a new activation. I can’t just top up. I tried 611 but I don’t know the pin to my account.
I don’t have my old phone and messages can not be sent to my old number (lost it) how can activate the sim without it? Or if I don’t choose to transfer the number and just go with a new one how do I restart activation without having to purchase a new...
I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill. i still didn’t get the $10 credit i referral a friend on july 7th 2024
Hi, today I tried several times to change my credit card information but Public Mobile could not process it and told me to try later again. Which I did, but without success.How can I get the new credit card into the system ?Thanks for your helpBesVic...
I remember that add-ons did not expire, and I haven't purchased add-ons for a while, so just now I purchased a 3GB data add-on without noticing that it had a 30 days expiration.There is no way I would use 3GB in a month, and I would not have bought i...
After logging on, I'm prompted to complete my activation.However, I'm already activated and long time customer.Next, it asks me for the code from my sim card - after entering that, it says it's invalid.Any suggestions please.Thanks Anna.
I am going to the Boston / Cambridge area, does the cell phone service of Public Mobile have good signal there?i.e. do calling other people go smoothly?Thanks for your insights and help!
So five or six days ago I did a trade for my phone however I failed to realize that the Galaxy S9 is not compatible with the SIM cards that being said I cannot get past two Factor authentication or remember my passwords for any of my email accounts w...
So i have a Can/US phone plan subscription. Basically unlimited calling in North America. I read somewhere with this plan i didn't need US Roaming seperate when travelling in the US. That my plan would be the same for phone and data in either countty...
My son no longer has access to the email address he used to set up his Public Mobile account. We've tried to figure out what to do to solve this through the website but we could not find the answer. We tried "forgot my email address", put in his phon...
I can hear others clearly, at all times, from different numbers, when I take a call or when I call someone. They can't hear me or my voice is breaking up, every single call, for the last few days. I never had that issue before.1 bar.Tested my mic by ...
If i subscribe to the 4G 50GB plan for only $35/month can i keep buying it, or is the promotion only for a period of time and the money will eventually increase?
How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars
I have a new sim card through public Mobile but by the time I activated it my old subscription was already expired, so now I can't receive calls or texts
