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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PM will not process my payment

Been on auto payment, credit card is fine, contacted credit card company, they said everything is good on there end and tgat no attempt has been made by Public mobile. I went in checked info, even redid it. No avail. I have no phone now. Trie...

Rewards page blank?

tried to sign in to my account and the rewards page is blank--both on my computer and phone app

Sim not working

I purchased a SIM card for my mother and had a payment method to my credit card. However, now the credit card info has changed and the sim has stopped working. I do not remember which login ID I had with that phone number. When I try to login and cli...

Need Help

I can make calls but not receive phone calls

Payment method error changing subscription on renewal date

Hello! I am having an issue trying to change my subscription on the renewal date. Every time it tells me to try with a different payment method even though I tried it with 3 different credit cards.The renewal date is approaching and I don't know if I...

Country region problem

Hello, I am from India and i activated my esim with public mobile but the thing is i am not able to change the region. It says if you have any recent subscription cancel those and i cancelled my apple music but still i am not able to change the regio...

Resolved! Unable to Subscribe: "Something went wrong. Please try again."

Hello! I'm attempting to subscribe to a Public Mobile plan, and I keep running into errors.When I try on desktop in the browser, I get an 'XXX' error code before I'm even able to choose a plan and addons. I learned that an 'XXX' code means you need t...

Resolved! get my old number back

Hello, I just changed my number and i realized i need it back because it was connected to a lot of security features from my job. This was done last night and im sure its not been selected by anyone yet. The number shows in my account as an alternet ...

Anyone Have a payment go through when you didnt say it could?

i use to pay and remove my card option so im not Auto charged cause sometimes i switch plans depending on the offers. they Charged me fully when my card was not suppose to be connected to my account and now it wont let me remove the card. anyone know...

Resolved! I have not recived my sim card

it has been over 10 business days what do i do?

Resolved! Number Transfer Issue

When trying to transfer my number from my old provideryesterday I received the following text from Public:"We're having trouble transferring your number. Someone from our team will contact you shortly using your original phone number or the alternate...

Resolved! Log In Button in App doesn't work

I am trying to complete my activation. I downloaded the app and started it, but when I click the Log In button, it highlights briefly but doesn't do anything else. I tried restarting the phone, deleting the app and reinstalling it, and clearing the d...

Chat bot incorrect, Public won't correct the issue, Managers non existent

I moved and want to get a new number on my account (lots of referral rewards) but still retain my old number for a while, so I hoped on chat and asked if this was possible. The bot gave me detailed instructions to open a second account with a new nu...

Give me a reason to stay with public mobile

I have the $25/30 plan and have followed public mobile for many years, so I pay not so much every time. but since Public Mobile changes their policy, I have to pay $25 for 30 days for only 1GB(b?) data. I am wondering to seek a better plan from other...

Have no service at all after port my phone number from Rogers. Please help!

Hello:I activated my physical PM SIM card and started porting phone number 11 hours ago. I did receive a SMS text from previous service provider Rogers and I did authorize the transfer. Everything was smooth until this point. Now 11 hours later, my R...

Resolved! US roaming with Canada/US plan

Hi all,My wife will be travelling to the US tomorrow and it will be her first time using the 50 GB Canada/US plan. Her device is a Samsung Galaxy S10+ which apparently is VoLTE capable but is not on the PM whitelist of devices (interestingly she says...

Transfer of my phone number failed

I received a message that I entered incorrect ESN/MEID. Original phone number ###-###-####I had entered my IMEI as instructed - but apparently I should have entered the ESN/MEID.I approved the transfer of the number from Virgin Mobile as per their te...

Resolved! Unable to open safari when using data

When using data on my iphone, I'm able to open apps and use them, but when I open safari, I get a message saying 'Safari can't open the page because your phone is not connected to the internet'. Safari works when I'm connected to wifi though.I can't ...

Recommendations to replace my OnePlus 7T

The battery on my cell phone is on the fritz. I'm looking to replace the phone over the next month. My budget is in the $500 range. Any advice is appreciated.

I am logged into public mobile but can’t get my data usage. Why ?

Resolved! Transfer

So I transferred a number from Lucky mobile to Public Mobile, but didn't realize it would transfer to the SIM card in my phone... blonde moment, I know...Anyway, how can I get my previous number back? It was already Public Mobile

Call forwarding

How is this done? Can it be forwarded to a land line or another cell phone?What are the advantages of call forwarding?

Why only for new activations?

Some of the new plans are for new members only which means loyal customers cannot take advantage of them. Circumstances can change meaning a member needs to change their plan, so why are they penalized by not being able to switch their plan?I underst...

Payment charge

Why I don't get discount with autopsy and loyalty programs

Resolved! Can I pause my subscription?

For example next month I’m going on vacation for a month. The thing is that my subscription renews the day I will leave the country, which means I’ll be paying for a plan I will not use that month. I have automatic payments and an old plan that no lo...

Web site SLOW!!

PM... Can we at least upgrade the website so that it doesn't take an hour to log in and redeem our points? You've forced us into points and now made it frustratingly inconvenient to redeem them!!

New activations only!

I'm getting really tired of all the best plans being made available to new activations only. I get that Public/Telus doesn't want to lose money with clients "down-grading' their plans, but they are going to lose clients completely to competing compan...

dropped calls "timed out"

I am repeatedly having calls dropped after about 5 minutes with a message saying that my session has timed out. What is going on? Is this being fixed? I thought it might just be my phone, but it's happened to my family members as well.

I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call.Hel

I have public mobile United States and Canada roaming text talking?And dataBut I cannot receive or call out on my phone. Can someone help me with this please Thank you

Urgent

I have $40 in my account my plan is $45.50 How can I use $5.50 from credit/debt card instead of the options available $20 $40 $50Only need to add $5.50 to account to pay $45.50 I wish their was actual people to talk with over the phone instead of thi...

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