Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have already opened a ticket with CS_Agent and have not received a response within the expected 72 hours. when I sent a inquiry on ticket (providing the ticket number) I got a response from Alex asking me for verification like my phone number, last...
Apparently they tried to process my pre authorized payment but it didn’t go through and now my account is suspended!? I tried to pay from my account but says can’t process at this time try later!
It it just me or is anyone else having an issue with the EverSafe Verification codes today?When signing in, I type the 6 digit code they just sent me (number for number.), and it says incorrect. I can copy paste it from the email and it still says in...
Okay I am getting really frustrated, I've tried to deal with it for over a week now but I can't stand not having it..I used to have Swipe type built into my Samsung Keyboard, it was so easy to turn on by going into Keyboard settings however since mak...
I would like to stop one phone number, but I can not see it in My account.
I cant seem to be able to sign in into my account, it keeps sending me to reactivate an account. I would love to get help for this. Thanks!
it would be nice to have some of the add-ons that the bigger carriers have like Koodo has instant voicemail (voicemail to text) this is one feature I would absolutely love, even if I have to pay a few dollars for itAlso, Wi-Fi calling would be nice, ...
I’m having trouble with most of my calls- person can hear me and I can’t hear them or vice versa or it just hangs up - my husband is with Telus and has no problem- I had no problems for the first 2 years- I even purchased a new iPhone and having the ...
I have been trying for a month now whenever I log into the app it just asks to buy a subscription even though I already have one but I can't activate my esim
I was double charged for 2 different plan types. how do i get this fixed?
how come I receive a call saying that someone else uses my personal info to open a new phone number and started texting for a donation???is there a live person who I can speak to?
I put enough funds in my account to renew and it still hasn’t renewed.. need to be able to call like now..help please!!
Well this is super frustrating as before I was a customer I never had an issue submitting tickets for help but now I do. I was charged twice after I signed up with PM, no the charge is not pending, it's processed on my visa. And now I can't submit a ...
I’ve been with PM for years, and suddenly today my phone says “invalid sim” SOS only. I took the SIM card out and put it back in, and now it says no sim. Help!
I am unable to login as I have no way to verify account as phone is not only lost but suspected run over by a bulldozer pushing dirt. I need an actual human to transfer my number to a new phone. I am currently logged in using my wifes account to ac...
Hello, I need help from the helpful moderators. I just switched from Fizz.ca. I use Youmail for voicemail, I have a premium paid account with them so I have a dedicated number for my voicemail. However I can't setup the voicemail or call forwarding.I...
They just took 72$ from my account I don't want services how to get refunds and talk to themI didn't even gave permission to pre autrise debit
I have been trying to login to view my account and it says I need to re-activate my account. My account is active as I am using my phone. I dislike this new step and it is hard to understand what to do. I am thinking very strongly of switching carrie...
First, I switched over from Koodo to PM yesterday because of the Canada/US plan. Everything seemed to go good as my number ported over no problem, but on my account dashboard, no where does it say I have a Canada/US plan so how do I know if I actuall...
Purchased 3GB US Data (15d) and it didn't work. Didn't even connect to AT&T network. 27 bucks down the drain. And it expires too!
Hi all.As stated, I have no data when visiting Ottawa. Having been 3 times in the last year, 2 to 3 days at a time, it is definitely a repeat issue. Was wondering if anyone has experienced this when travelling to Ottawa specifically or when visiting ...
Is the Talk & Text roaming add-on available for the $15/month 3G plan?Does the roaming work for 4G networks in the US if I am on a 3G-only plan at home?I'm worried about the shutdown of 3G roaming in the US. Thanks
I was talking on the phone one minute and then 30 minutes later, I couldn't make a phone call, nor receive a call.I had done nothing with my phone , it was beside me as I drove. And I went to make another phone call and i got a message that read "Not...
Hi,I'm traveling to Europe and would like to use a temporary eSim for my trip. I would like to install the eSim but I can't find the sim manager in the menu of my Samsung Galaxy S20 5G (SM-G981W). I'm running One UI 5.1 and all the latest security pa...
I am trying to use my free 500 international minutes by calling india & uae but i am not able toi have tried using prefixes like 011, +1 etc but still number does not go thru. Pls advise?
Today my phone was abruptly cut off entirely. No data no calls no texting nothing. It almost got me in tons of trouble at work. Im now unable to log in to the self serve account. On the app or browswer/computer. It just takes me to a page to choose a...
Can anyone tell me the steps as to how I can sign someone up in Public Mobile- The person has a phone with an esim with Telus. They want to join PM and port their number from Telus to Public Mobile with an esim. Any help will be appreciated as I a...
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