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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 24373 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 35911 Views
  • 185 replies
  • 27 Bravos

@CS_Agent Notifications

Hello!Tell me if I understand things well here.When out accounts get deactivated:1.  We get no notification of the deactivation, neither before or after it, neither by text or email.2. When we try to call someone while deactivated, we hear a message ...

sp7 by Great Neighbour / Super Voisin
  • 540 Views
  • 5 replies
  • 2 Bravos

Overcharged @CS_AGENT

@CS_Agent I've been over-charged the last two cycles and I am wondering as to why?Thanks.

Jared9 by Great Neighbour / Super Voisin
  • 507 Views
  • 7 replies
  • 0 Bravos

E-sim will not transfer to new iphone

I got a new phone, my old phone has been running with e-sim. I did the automatic transfer to new Iphone, everything came over except my carrier settings. When I go to carrier settings there is no option to manually add the e-sim without a QR code. Wh...

samfromcanada by Great Neighbour / Super Voisin
  • 1567 Views
  • 5 replies
  • 0 Bravos

Why hasn’t this problem been fixed

I have been unable to view my current plan and add ons for a month. I cannot access my account and it is stuck at registration for a phone I already own. I tried to set my sons phone up with one of your SIM cards that it said was not valid. Finally a...

Chris19183 by Great Neighbour / Super Voisin
  • 559 Views
  • 4 replies
  • 0 Bravos

Resolved! I need somebody to email me

I had to start a new nickname because I can’t seem to login or find where to login when I already have an account under a different name. For right now, I really do need admin to help me. I just bought a different plan and I paid but I expected to us...

Kita by Great Neighbour / Super Voisin
  • 475 Views
  • 4 replies
  • 0 Bravos

@CS_Agent

Can't use the Subscribe Online button. When I try I always get the following page:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)Try Again

iorgi by Good Citizen / Bon Citoyen
  • 2282 Views
  • 38 replies
  • 0 Bravos

Resolved! Did not receive my sim card

I have not received my sim card it was supposed to arrive on June 16th what do I do?

Mis by Great Neighbour / Super Voisin
  • 284 Views
  • 1 replies
  • 0 Bravos

Resolved! 90 day subscription

What are the benefits to the 90 day subscriptions.  I am on the $39 / 20GB per month.Thanks

DDM69 by Deputy Mayor / Adjoint au Maire
  • 844 Views
  • 4 replies
  • 0 Bravos

Resolved! add on data

Will add on data be expired in certain perid of time?

zhengbe21 by Good Citizen / Bon Citoyen
  • 853 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan change in middle of bill cycle

If i change my plan in the middle of the bill cycle how would i know how much i will get charged at the end of that cycle ? 

May231 by Great Neighbour / Super Voisin
  • 621 Views
  • 6 replies
  • 0 Bravos

Resolved! Loyalty discount not increased

Hello, I've been with PM for a long time.  I noticed that my Loyalty discount has not increased for quite some time time - why is that?  Can you please adjust it and provide credit for the missed periods.Thank you,

PM_User3 by Great Neighbour / Super Voisin
  • 594 Views
  • 4 replies
  • 0 Bravos

Resolved! my credit card is blocked

Can I pay using debt card? I need to use phone and the new credit card will be arriving in 5 days.Can I pay using my debt card???xxxxxxxxx@gmail.comEdit by Dunkman: removed personal information

Jay50 by Great Neighbour / Super Voisin
  • 614 Views
  • 5 replies
  • 0 Bravos

Resolved! Referral code

I forgot to enter the referral code from a friend when I signed up. Can I do it now and how

Russ2 by Great Neighbour / Super Voisin
  • 1102 Views
  • 5 replies
  • 0 Bravos

Resolved! how to change subscription from 30 to 90 days

Hi,I am currently on one of the 3G plans.  How do I change the 30 day subscription to 90 day subscription.  Would like the $6 discount instead of the $2.

rays2c by Great Neighbour / Super Voisin
  • 1047 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to access account after number transfer

Hi, my mom recently switched to Public Mobile and created her own account. When activating her plan, she requested to transfer her old number to PM. Unfortunately, she had already cancelled with the old provider and they were unable to transfer the n...

AidenCP by Great Neighbour / Super Voisin
  • 789 Views
  • 6 replies
  • 0 Bravos

Resolved! Asking for promo code to sign up

I’m trying to sign up my wife but after posting my referral code it keeps asking for the promo code

Emberz by Good Citizen / Bon Citoyen
  • 612 Views
  • 6 replies
  • 0 Bravos

Resolved! Bill and app errors

I keep having technical issues trying to view my bill, pay my bill, and with the chat bot. I need to talk to a real person to help me figure somwthing out so that i will be able to pay the proper amount of my bill when the time comes. Is there any wa...

Brispackman25 by Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 1 Bravos

Resolved! Address needs to be updated

Hi Team,i tried to update my address on my account. But my address is not shown there hence it is showing invalid address. Could you please assist here on priority. 

Shunmugapriya by Great Neighbour / Super Voisin
  • 393 Views
  • 2 replies
  • 0 Bravos

LTE speed

I have 4G plan.  Speedtest shows download speed less then 1Mbps.  Upload is much slower.How do I get Public Mobile to fix this?

Lens20 by Good Citizen / Bon Citoyen
  • 2310 Views
  • 34 replies
  • 1 Bravos

Non working program

Paid account in full on Tuesday. Payment cleared bank on Thursday and on Friday I still have no service. It is a pain in the derrière to even talk to a human being to straighten it out. Why does it take so long to get a straight answer?

DafftheDuck by Great Neighbour / Super Voisin
  • 601 Views
  • 8 replies
  • 0 Bravos

question regarding plan renewal

Likely an easy question to answer - I recently changed plans from a 3G plan to a 5G plan.  The offer I switched to listed 25GB + 25GB Bonus Data at 5G speed.  The switch to the new plan came up on 02-Jun and I set it for 90 days to take advantage of ...

plan screenshot.jpg
Just_a_guy by Good Citizen / Bon Citoyen
  • 862 Views
  • 8 replies
  • 1 Bravos

need customer service intervention

I have changed my phone number, the 2 step verification code was sent to old number . I can not log in to my account. what is the solution

magic57 by Good Citizen / Bon Citoyen
  • 616 Views
  • 5 replies
  • 0 Bravos

@CS_Agent

@CS_Agent Where is the tab to add funds?

gahgahe by Great Neighbour / Super Voisin
  • 553 Views
  • 8 replies
  • 0 Bravos

Call forwarding

Hello, I need help regarding call forwarding. I have forwarded calls coming to my public mobile to Fongo. I then left canada and the call forwarding was working well while I'm out of canada. Now, I noticed that the call forwarding is not working and ...

kjohn by Great Neighbour / Super Voisin
  • 552 Views
  • 3 replies
  • 0 Bravos
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