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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15781 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26920 Views
  • 184 replies
  • 27 Bravos

Resolved! Self-serve and email verification not working | Activate voucher

Hello!I am trying to activate my voucher; https://selfserve.publicmobile.ca/ How can I activate my voucher !?!?!?! Can someone help; also I received email verification but if I do password reset; I get no pin. Please help me!  p.sit then goes to: htt...

uot21 by Good Citizen / Bon Citoyen
  • 677 Views
  • 13 replies
  • 0 Bravos

Resolved! 7B1 Your phone is not activated on the network

When trying to call someone, I get the message "7B1 Your phone is not activated on the network" I can Text, receive text and receive Phone call. When receiving phone call, it show "Private number" even if it's not a private number Also I tried to cre...

MatGod by Good Citizen / Bon Citoyen
  • 6073 Views
  • 15 replies
  • 1 Bravos

Resolved! SIM Card

Hi I’m Nikita, I just joined Public Mobile this morning and activated my SIM card. My question is if my account is active and it’s working as well when I send a text message - does that mean the SIM card I had prior from another company isn’t working...

NikitaOgden by Good Citizen / Bon Citoyen
  • 668 Views
  • 15 replies
  • 0 Bravos

Resolved! Data charges international

Currently in New Zealand and public mobile is charging me for a day that and I’m not in the country

roakey by Great Neighbour / Super Voisin
  • 632 Views
  • 12 replies
  • 0 Bravos

Resolved! New sim

I lost my phone I bought new SIM card I want to activate it to my old plan

Resolved! Auto-renewal feature

Also, I'd like to cut off the feature where my account automatically renews.Thoughts on that?Gracias!

pirateinuk by Good Citizen / Bon Citoyen
  • 489 Views
  • 8 replies
  • 0 Bravos

Resolved! Accompanying email address

I'd like to change the email address associated with my account.Does anyone out there know how to do that?

pirateinuk by Good Citizen / Bon Citoyen
  • 284 Views
  • 2 replies
  • 0 Bravos

Resolved! Earn $5.25/mo

Hi, How can I hit this deal on every month?  Thanks, {Earn $5.25/mo in pts value}

Billslam by Good Citizen / Bon Citoyen
  • 432 Views
  • 3 replies
  • 0 Bravos

Resolved! REFUND

I haven’t used my account in months and I’ve been getting charged every month, and I didn’t consent to pre-authorized payments. So how can I get the money refunded back to me? 

angelchild401 by Great Neighbour / Super Voisin
  • 354 Views
  • 5 replies
  • 0 Bravos

Resolved! transferring from 7 11 speakout

I'm having trouble activating a public account because 7 11 does't have account #'s and the account won't transfer with just the imei

mjl1953 by Great Neighbour / Super Voisin
  • 581 Views
  • 3 replies
  • 0 Bravos

Error 837... Would someone please help!

I'm a PM client trying to help a friend in need.  I'm about to lose my mind doing so... He's hoping to keep his old phone number.  We tried using the IM** number and his old account number, to no avail. I'm afraid his prepaid credit card has been cha...

Parpo by Great Neighbour / Super Voisin
  • 485 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: sim card

Ordered some card on February 8 2023 and have not received it yet 

carolapt by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 1 Bravos

Network

Can't receive or make calls on phone also Can't connect to network 

foot by Good Citizen / Bon Citoyen
  • 642 Views
  • 13 replies
  • 0 Bravos

Resolved! No Rewards this Month

Hi everyone been with Public Mobile for a few years now. After my payment goes through i usually get a text confirming payment and then usually by the next day I get second text confirming my rewards. I am on the original rewards plan and wish to sta...

mike7095sk by Good Citizen / Bon Citoyen
  • 511 Views
  • 8 replies
  • 1 Bravos

Calls

Just got new phone plan. I can only text on phone. Why cannot do outgoing /incoming calls?

Piazza86 by Great Neighbour / Super Voisin
  • 308 Views
  • 4 replies
  • 0 Bravos

No incoming calls. PLEASE HELP!

Hi everyone, I signed up for a PM account on Feb 17 and still have issues with incoming calls. I have no problems making calls, but when people call me, it goes straight to my voicemail box. I read many community posts from people with a similar issu...

twiggy by Great Neighbour / Super Voisin
  • 484 Views
  • 7 replies
  • 0 Bravos

Only getting H+ signal instead of 4G

I just migrated my number to Public, and now my phone is only getting H+ signal. I saw one person commenting about setting up the APN, but it's already set. I also checked the radio frequency of my phone and I should be covered.

Crashzilla by Good Citizen / Bon Citoyen
  • 2880 Views
  • 15 replies
  • 0 Bravos

Resolved! Account deactivation following change of address

I recently moved and my automated payment didn't go through. Now my account is deactivated. I cannot reactivate my account without changing my address in profile and I cannot change my address in profile without reactivating my account (the option is...

tresor by Great Neighbour / Super Voisin
  • 281 Views
  • 3 replies
  • 0 Bravos

New Marketing Tactic??

I'm on the old rewards plan but received an email yesterday to tell me how many points I've accumulated and redemption options.  Since I'm not on that program surprise I have 0 points. lol.  I suspect this email may have gone out to customers regardl...

pmbc by Deputy Mayor / Adjoint au Maire
  • 898 Views
  • 16 replies
  • 2 Bravos

Resolved! Question about Reward points for posting

Hey again my dudes, I feel like I've heard somewhere that participating in this forum can net you reward points. Is it for getting a comment marked as a solution? Is there a link someone could provide to give me some direction with this? Many thanks!

GiraffeHat by Good Citizen / Bon Citoyen
  • 814 Views
  • 5 replies
  • 4 Bravos

Resolved! A suggestion

Could Management look into the possibility of offering an account that offers texting only i.e. no voice communication and no data, just text? It would be mostly for use by kids and the elderly

nagyi by Good Citizen / Bon Citoyen
  • 552 Views
  • 13 replies
  • 1 Bravos

Resolved! Do Bill Credits ever go on sale?

Yo my dudes, just wondering if there's reason to sit on them or should I just redeem any time I get $15 worth of points? Cheers!

GiraffeHat by Good Citizen / Bon Citoyen
  • 740 Views
  • 13 replies
  • 1 Bravos

Roaming

I purchase US roaming add on and it's not working, your robot service is useless

Abraham1 by Great Neighbour / Super Voisin
  • 416 Views
  • 8 replies
  • 0 Bravos

Resolved! Credit

I need a credit for add on bought by mistake but not used

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