Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
From one day to the other my phone stop receiving calls, data and text and have the message "emergency calls only".I rebooted the phone and put the sim card in another phone as well, but still have the same issue.I bought a new sim card since I think...
Hi,The promotion $34 20GB 4G speed with 90 days subscription and $40 40GB 5G speed with 90 days subscription, are they permanent offer once subscripted or pricing is subject to change later on?
hey i started an online activation here, it took a payment, when i try to continue it says that i my email and passwords do not match which they do. if i go and try to activate on my PM app will it charge me again? if it does how do i get the 46$ ba...
I purchased a plan today and I am stuck in the middle of porting out my number now. Now, I want to cancel the service, and want to cancel the plan. The question is how can I request cancel and refund for the service?
I am transferring number by esim, and the number is half way works. It can call text, but it is not receiving any of text or call, and stuck that step of verification for full access accouount. And there is no option to verify with email.
I took my sim card out of my dying phone. I have a public mobile account and cell #. Put it in another phone that I had my previous provider unlock(it has bars of service) but I still have no network connection. Ideas?Denise
Hi,I am going away for 6 months and my plan was to discontinue my payments for 85 days, reactivate my account for 1 month and then discontinue again until I am home.Will I lose my monthly discounts if I do so?Thanks
HiHoping someone can help.Trying to get my dear old mum set up with a cheap mobile to text my sister while she is in hospital.Got her account set up and payment was taken and we entered the details of the PM sim I got for her.We got no further than t...
The store had given me a wrong voucher and I tried adding it. When I realized they hadn’t given me a voucher for public mobile they replaced it. When I tried to add the correct voucher, it won’t allow me to add it. How can I prove that it wasn’t frau...
I'd like to subscribe 90days payment, But you guys have problems with my payment and don't allow me to pay
Hey I am experiencing adding a payment method issues with adding a debit/credit card. Has anyone had similar experiences and were able to find resolutions?
Isnt there anyone there to reply that I need my account suspended as of today...?
Looking for input. Have a 4g plan and wanted to know if switching to 5g I would notice a big difference and if the 250 mbps is too restrictive or is ok for most using the plans?Thanks for any feedback. BBreck
Recently I ported my spouse to PM from telus but didn't see my code anywhere to receive my $1.00 off per month. What did I miss and how do I correct this.
Hello, I am having massive issues with trying to get my fiance's email and phone number activated. I've been trying for two days and I am really getting mad. I paid for his phone to be active and he has no number to use. Please help.
Never mind. Contacting customer support
I have transfered from Fizz to Public Mobile. I didn't respond to Fizz's message to accept the transfert in time, so they cancelled it on their side. I called them and they said that Public Mobile has to remake a demand for the transfert. I have alre...
Cannot add top up voucher?Chatbot not workingCannot contact public mobile Help
I'm a new customer. I successfully login into my account and click "Resume Activation" button. However, it takes me back to the login page which I cannot go through: login/password are constantly reported as incorrect.
Under subscriptions, an option for a 'top' add on is shown for talk,text, and 3G data. I can't find it when I go to purchase it. Any recommendations?
I purchased a sim card that I'm trying to set up on my son's phone, using my email account. I think I may have done something incorrectly as I'm unable to get it to work. I purchased a subscription plan thats attached to my email but I can't get the ...
I don’t get my credit for my referral?
I purchased data US data add on for my trip and it was working fine yesterday. But I noticed that it's been finicky today. I had no data at one point and saw the bar at the top of my phone switch from "5G" to "R" a bunch of times as if trying to conn...
Hi there, I've had the $15/month plan for about 6 years now. (edit: I've been with Public Mobile for 6 years on this plan, and I started with the $10/month plan that is now gone. I swapped to the $15/month plan to take advantage of the minutes and te...
Hi,My current plan is Sep 29-Dec 28. I want to change my plan to the Canada-US plan to use now (instead of waiting for my plan to renew). Is there any way that I can be credited the remaining 2 months and use that towards the new plan?
Hi everyone!My daughter lost her phone. I tried to log into her account, but they asked me to enter the code from SMS. First step - they ask for a code from e-mail, and the second from SMS, but I don't have a phone to do it.Chatting with a bot has no...
Hello,I ported my number over a couple of days ago and couldn’t figure out why it didn't work. Stupid me is just now realizing that there were numerous texts sent to my old phone (from Telus) asking me to reply with yes. Question is now, how can I re...
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