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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My referral wasn’t confirmed

My wife signed up with PB yesterday using my referral code.I don’t see my referral in my account page. How to fix this?tx

Says I need US Roaming

When I try to make a local call it says I don't have US Roaming on my plan. I'm not in the US I'm in Canada and I've made these calls many times prior to yesterday.Yesterday it also said I had no plan. My plan isn't up until March 4th.Umidigi Bison X...

Subscription

How long as the website been down?

Resolved! How do I paused my plan? And what is the longest I can pause it?

How do I paused my plan? And what is the longest I can pause it?

mms is not downloading pictures all of a sudden

In the last week both my and my wife's phones will not down load mms pictures or sent them has something changed ?

unable to receive text to confirm associated with EverSafe ID

I am trying to confirm full access but I can't receive the code text sent to my phone.

Resolved! Data

Did anyone else notice data being used and billed through the night?Could it be Iphone updates?

Service Issues - Any Idea how to Fix the problem? Root Cause?

Hello,I'm having service issues with my iPhone 13 on the Public Mobile network.The issue occurs in multiple locations in the city and seems not to be connected to a single cell tower based on this.What happens: As I'm on the phone with someone, I get...

How to view correspondence from client CS

I don't know how to view correspondences from Clien CS?

Resolved! Number Change

I changed my number and lost access to my Instacart Shopper account and it’s a 2 month process for the number change is there any way I could get my old number back so that I can login and do a number change?

Re: Can’t make or receive calls

I changed number two times

Resolved! Texting

Just bought Ulefone 16 Note Pro, cannot send or receive Photos/pics when texting! Works fine with email! Any suggestions, please.

Service Not Working

Hello,I switched to Public Mobile with a eSim a month ago and service is not working properly.I cannot receive ANY calls or texts from others.However, I can call others but NOT text.Please help

APN Settings for Umidigi A11

Hi. I've changed my APN settings according to the Public Mobile site and still cannot receive or send photos. Does anyone have any suggestions?

Resolved! Promotion $29 20GB

A new user is going to sign up with Public Mobile and will be choosing the $29 20GB service which is a promotion right now.They are wondering if this is a plan that at some point in the future (ie after 90 days) will expire on them and they will be f...

Resolved! Transfer phone number

Hello, I would like to transfer a phone number between two different public mobile subscriptions. How do I do this?

Resolved! Switch from iPhone 4 to iPhone 6S

I have a Public Mobile account, and am changing phones; I understand that I will need a smaller SIM card for the 6S. Does anyone have suggestions for the steps I need to take to arrange this?

Resolved! Can't activate eSim

@CS_Agent I'm trying to port my number over from Virgin, I'm getting an error that I can't activate the eSim. Please help!

$29 for 20gb plan how to contact support?

Hi All, how do i contact agent to ask for plan change?

Resolved! Compatibility: Moto Edge 2023

Hello,I've previously used the site(s) recommended to check bands but found out my apparent perfect current phone actually isn't so perfect with public (Telus store purchased moto edge+). Because of this I'm kind of leery and figured I'd ask here inc...

Resolved! Transfer and accounts

I currently have three cellphone numbers with one account (in my name and my email) with a different carrier. Can I transfer all three numbers to PM and then split them into two or three separate accounts (for myself, my wife, and my son)? Can I do t...

Number not in service message when all is current

I was calling my husband towards the end of last week and I got a message that his number was not in service. Tried again and it was fine. This weekend my Dad experienced the same when calling my number on two separate occasions. Has anyone else be...

Great deal offered

I received a text about the great deal of receiving 15GB at $26 per month. My wife also has account with you but she hasn't received a text about the offer. We both wanted to accept the offer. Today is the last day of the offer

How long before i get text from old provider

Resolved! updated my credit card and now I don't see the auto payment option

I got a new credit card and forgot to update my account. Today I got an SMS about it and updated my details, but now I'm not seeing the auto renew option with the $2.00 discount. Will this update next month? I've been a member since 2020.

Public Mobile disabled my account with no way to restore access or port out my phone number.

It all started when Public Mobile double charged me.I was unable to contact Public Mobile. The ticket submission page referred by the chat bot is permanently error 404.I won the chargeback case with VISA as it was obviously a double charge.I received...

Cancel the phone plans

how can I cancel the phone plan? Public mobile suggests to buy their plans and I didn't even see the "payment" tab to cancel the plan.

double charge

2 nights ago, i tried to renew my plan and in the process i decided to change my subscription to the $39.00/ MONTH with 30GB Data at 4G Speed. When i put in my banking details and enter, it said the payment did not go through and there was a problem ...

Ticket link not working

I am trying to submit a ticket however the link will not work . @CS_Agent

Resolved! CANADA-US

Going to be traveling from Ontario, Canada to the US for a month. If I switch carriers (from Virgin to Public) and choose the current CANADA-US plan for $65 (https://subscribe.publicmobile.ca/en/on/activation/plans/60GB-5Gspeed1), knowing I need to t...

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