2 hours ago
- last edited
2 hours ago
by
computergeek541
Anyone know how to fix text messages idk my friends are sending me texts but im not receiving them but I still get data any ideas?
Solved! Go to Solution.
2 hours ago
APN settings are only for use for Data.
2 hours ago
I talked to them they said everything is working on their end and they triple checked it idk I tried the apn settings posted on the website if u look at my pictures it. Shows everything is all good
2 hours ago
It could be an issue with the new SIM
it’s better to reach support, you need to submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
2 hours ago
Have you tried this new SIM card in a different phone? Maybe it needs to be reprovisioned.
2 hours ago
No my last sim was with public mobile I got a new one but texts messages are disappearing
2 hours ago
Hey @Dustyncase
Did you just port over to Public Mobile from another provider? If so, have you tried placing your old providers SIM card in your phone to see if you still have service? There is a number I can send you to call IF this is the issue.