- last edited by
computergeek541
Hello,
i have set up to switch my plan to new one on the renewal date -- but on the renewal date - it indicated expire and i can't receive incoming call or out call.. what is going here?
Thank you
@Vey wrote:i have set up to switch my plan to new one on the renewal date -- but on the renewal date - it indicated expire and i can't receive incoming call or out call.. what is going here?
Do you have $23 in your Public Mobile's account available balance? I would suggest adding $2 more to your account. This is something that long time Public Mobile customers have known about and how sometimes switching from a higher cost plan to a lower cost plan causes renewal to fail unless the full amount of the older/higher priced plan is paid. If there isn't any balance in your Public Mobile account available balance, make the manual payment $25. The extra $2 would remain in your avaialble account and can be used to pay for parrt of the plan during the following renewal (if it hasn't already been spent by then on add-ons).
