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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 73729 Views
  • 181 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 75279 Views
  • 181 replies
  • 32 Bravos

Imessage setting keeps turning without being activated

Iphone XR: recently i got this problem: Imessage setting keeps turning without being activated in my phone even though I tried to activate it. I can't send / receive Imessages.I contacted Apple and they said maybe the network provider problem.Thanks.

tnguyen1979 by Good Citizen / Bon Citoyen
  • 2188 Views
  • 6 replies
  • 0 Bravos

I need help now I’m getting mad

I need help and this is starting to piss me off I ran over my phone and got a new one but I had an eSIM and I’m locked out of everything cause I can’t verify anything cause I don’t have the phone number 

Lilred1981 by Great Neighbour / Super Voisin
  • 1654 Views
  • 9 replies
  • 1 Bravos

Transfer Request

I need a new transfer request, as mine has expired.

hearsae by Great Neighbour / Super Voisin
  • 873 Views
  • 4 replies
  • 0 Bravos

eSIM

Hi, I just registered with public mobile and transferred my phone number from a different carrier.  I received a notice that eSIM did not work and to contact Customer service agent.  I checked that eSIM would work with my phone prior to the number tr...

Sup3r5tar by Great Neighbour / Super Voisin
  • 1079 Views
  • 4 replies
  • 0 Bravos

Regarding eSIM

Recently I have switched from virgin to public. I got an eSIM, but unfortunately I couldn’t get any signal, I do get text messages but I don’t get any call. It’s so strange to me ,can anyone one help me out . Thanks

Ammulu by Great Neighbour / Super Voisin
  • 601 Views
  • 2 replies
  • 0 Bravos

Trying to get information.

I have a PEI public mobile number. I’m in Reno on business. I bought the Canada-US 50 GB plan. When I bought it, it now says Canada only. So I bought the Canada-US plan again.But now it still doesn't work. How can I get help setting this up right or ...

LiamCer by Great Neighbour / Super Voisin
  • 1337 Views
  • 7 replies
  • 0 Bravos

Resolved! 4g Router

Hi, Does PM (or telus in general) allow us to use our SIM card in a 4g router device?  I've been using the hotspot feature on my phone but it drains the battery fast.  I picked up a 4g router that supported the same bands as public mobile and it read...

Zead29 by Great Neighbour / Super Voisin
  • 1488 Views
  • 2 replies
  • 0 Bravos

Incoming calls going straight to voicemail

A few times already a friend mentioned he called me the other day but i didn't pick up and the call went straight to voicemail, i checked my logs and there were no calls on my end. Is this happening to anyone else?

shabby by Good Citizen / Bon Citoyen
  • 672 Views
  • 1 replies
  • 0 Bravos

Referrals missing from My Account

Up until recently, I had 3 active referrals (for which I was receiving points) listed on my account. On Monday, I referred 2 others. Now, I can't see any of the 5 active referrals on my account. I opened a Support ticket yesterday and they could not ...

Jdornez by Great Neighbour / Super Voisin
  • 1022 Views
  • 5 replies
  • 0 Bravos

over charge

I change my plan on July 7 before my billing cycle to 34 dollars plan but public mobile over charge me

Ahmarr by Great Neighbour / Super Voisin
  • 573 Views
  • 2 replies
  • 0 Bravos

wifi calling

Just signed up with Public Mobile recently. Found out that I could not use wifi calling. The reception in our area is not good to begin with, but today is exceptionally bad. Both my wife and I cannot make phone calls. Even texting is not working. Sor...

Hank54 by Great Neighbour / Super Voisin
  • 2235 Views
  • 9 replies
  • 1 Bravos

Pin number

Hi I forgot my pin number , how can I retrieve it?

Ziv by Great Neighbour / Super Voisin
  • 624 Views
  • 2 replies
  • 0 Bravos

Pixel watch 2 LTE

Is it possible to connect my pixel watch LTE to my public mobile account?If yes, what is the process.I understand it the watch comes with esim already but needs to be connected to my mobile phone number.

osacia838 by Great Neighbour / Super Voisin
  • 1272 Views
  • 2 replies
  • 0 Bravos

Resolved! Never Received New eSIM Email, Don’t know my eSIM number

i bought a new eSIM and it never sent me a email telling me what the number is for the eSIM.In settings, general, about on my iPhone it shows I have an eSIM available but I don’t know which number it is.i want to change my physical sim to an eSIM.

amandified by Good Citizen / Bon Citoyen
  • 1803 Views
  • 5 replies
  • 0 Bravos

Duplicate payment

I signed up in June and paid $38.08 on June 08 and again June 14. How do I get the duplicate payment reversed??  Thanks

LewGatti by Great Neighbour / Super Voisin
  • 679 Views
  • 2 replies
  • 0 Bravos

Permanence

I would like to know if I can hire a monthly plan for only a month or if I have to stay in it for more time. 

Tina03 by Great Neighbour / Super Voisin
  • 800 Views
  • 4 replies
  • 0 Bravos

Transfer eSIM to another device

I just activated my eSIM when I switched from other network provider to Public Mobile. When I activated the subscription and eSIM, I did it from my iPad, should have been with iPhone. How can I transfer my eSIM from iPad to iPhone?

How do I get back my original username?

My username was "DrSaxMusic" but when I went to put that into a new screen, it said that name was already taken.The system gave me "DrSaxMusic1" but I want my old name back.

DrSaxMusic1 by Great Neighbour / Super Voisin
  • 1536 Views
  • 6 replies
  • 0 Bravos

Resolved! changing a plan

I have a 30 sY plan but would like to change to a 90 day plan in order to get a better rate.  Do I have to cancel my 30 day plan in order to do this?

Jon32 by Great Neighbour / Super Voisin
  • 1078 Views
  • 4 replies
  • 0 Bravos

Port issue?

Hi, My wife recently signed up with an esim on her new S24. She was assigned a new number 555-555-5555 (example). The following day we ported her number over from her old phone. All appears to have went well porting over her number (settings on phone...

PMnew1 by Good Citizen / Bon Citoyen
  • 1281 Views
  • 5 replies
  • 0 Bravos

Can receive texts messages but can't send them

I can receive text/picture messages, I can send pictures messages but can't send text messages. Anyone else experience this and have a solution? ( I have contacted support and am waiting for their engineers to get back to me. )

EazyE by Good Citizen / Bon Citoyen
  • 1131 Views
  • 5 replies
  • 2 Bravos

Resolved! I haven't received a Sim (for 3 weeks)

 I paid my money for purchasing your Sim on June 26. But now I haven't received my Sim card to activite my account.I wonder how could I get and it takes me almost 1 month pay my account for nothing?could you solve this problem? I

Henrypham by Great Neighbour / Super Voisin
  • 1228 Views
  • 6 replies
  • 1 Bravos

Network issue in Guelph Ontario

The phone shows signal but calls and messages not being received. Same happened yesterday in downtown Toronto. Had full signal and 5G. But internet and calls did not work. Even after restart. Anyone else facing the same issue?

YA_R_G by Great Neighbour / Super Voisin
  • 953 Views
  • 4 replies
  • 2 Bravos

Unable to Make Payment as New Subscriber

Hi, I have just moved to Canada and looking to subscribe to Public mobile plan. I do not have a Canada credit card yet and the website is unable to process any payment from my Australia credit card. What are my options with other modes of payment as ...

Sam2312 by Great Neighbour / Super Voisin
  • 560 Views
  • 2 replies
  • 0 Bravos

Phone number after unsubscription

Hello all, I have unsubscribed from a plan as I'm travelling out of the country and not planning to use the number for a few months. My current subscription ends on Aug 15th. How long will my phone number remain active (after Aug 15th) without a vali...

Thush123 by Great Neighbour / Super Voisin
  • 988 Views
  • 3 replies
  • 0 Bravos