Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
As stated on the PUblic Mobile website, problems with voice and text in the US when roaming due to dropping 3G networks will begin February 22, 2022. We did experience that this October and were very frustrated with our service. I have since changed ...
Where is the text for the YES2 promotion?
It’s not letting me reactivate my plan. I’ve been unable to call or text for the last week. My credit card is has processed other payments but it’s still not working here
Hi, Last night I changed my plan to a $40 plan. My Credit Card was charged but under account it is still showing my old $60 plan. How long does this take to change? Thank you
Since they don’t have the actual call centre, makes it little few extra steps of process with them. To be able to port in from different provider. I would love them to open call centre for such essentials
I just completed the process for transferring my phone plan between Koodo and Public on my Google Plex 4a (5g). I selected the $40 plan that would provide me 15 GB of data. I even put the code to obtain an additional 12 GB of data. It showed me that ...
Can I call a Canadian number in Mexico from Canada?
Hello, I transferred my existing number from Fido to Public Mobile.I can place calls and send SMS. My cell is iPhone 11. My receiving calls go straight to Voice Mail.I am not able to fix this issue. Appreciate any suggestions on how to fix it. Thanks
I want to change to another phone compagnie and keep my number please
Hello, Recently I switched Public Mobile to other operator, I paid public mobile monthly fee up to December 10 before. How can I get a refund for unused portion of the month if my last payment credit card is not active anymore?
I received my text message about the holiday giveaway for 2 gig of data and 500 minutes. I replied yes2 then got a text saying it’s been added to my account but it’s been 3 days and it’s still not showing up????
Since November 27, the service at my home has become virtually unusable - can;t make calls / dropped calls / blipping during calls Have done the following :RebootedReset NetworkChanged preferred network to 3GMoved SIM to another phone - same issuesPu...
Why did my addons no transfer over this month.they don’t expire and I didn’t use them.
Just activated my PM plan yesterday but didn’t receive any of the promised bonus benefits. Didn’t receive : $10 new plan — 2gb data — 500 voice — 3x points— $5 / month discount.
The email I used to sign up with public mobile, I'm locked out of and I want to change it, but I can't get into my account because I need my old email to verify that it's me trying to sign in
Hi there. Am in the US and the first 250 MB of data worked great. It has Tun out though. I see that the plan I purchased has a one time 2GB top up but I can’t figure out how or when it kicks in. Help please!
Tried both brave and Firefox, deleted data with Firefox and still no dice. For whatever reason my rewards page works to log in but to go to account it just shows "oops" page... I swear, the issues there has been since the "new improved my account pag...
Hello everyone, I signed up for the 15GB 4G data plan for $40 and received an automated message that this new plan would start in December (signed up back in October).It's now December and I still appear to have my old plan in place. Any help would b...
I just ordered a phone and plan today. Have decided on a different phone. How do I go about cancelling the phone order and just sign up for the plan? Delivery is pending in the next couple of days. Thank you!Michele
I'm going to Europe soon and I was wondering if theirs any ad ons for texting well I'm there
My family is heading to Mexico for 10 days. Does Public Mobile have any add on's for data and cellular?
I have been a client for more than 2 years, I would like my data to be increased to 15gb instead of 2
My friend just used my referral code to activate her account 40 minutes ago. However, I still have not received the Cha-ching message from PM by now. I wonder how long does it usually take for the text message to arrive? Shouldn't it be right away up...
Hi, I ordered a SIM online but was able to purchase one from a nearby store. Is it possible to cancel my order and refund the amount I paid online ?
Is anybody knows if PM can be used with Huawei cell phone? I know you can’t join Freedom Mobile if you have Huawei Cell phone
As described in the subject, I wonder is there a limit on how many friends we can refer? Or, is there a limit on how many reward points we can earn each month?
how to I get the text message from Public Mobile to activate the rewards offer using YES2 code in the reply?
During Black Friday this promotion was going on : $20 off for 15 months on the 55 $ plan. I did put the code, and it did confirm the 20$ off for the next 15 months, but I just got billed my first bill and it still charged me as if I had the 55$ plan....
I successfully referred a friend yesterday. According to the current PM policy, each user can refer a friend to get $5 for 5 months before Dec 12. However, I am not seeing this credit in my account. Does anyone know what is going on here?
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