[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Locked account
@CS_Agent I can't log in because I need to wait but it still never work. Been a customers for years I need help to connect to my account.
4G Data is extremely slow.
Has anyone else noticed that their data is very slow on 4G? I get speed tests around 0.15 MBPS with full 4 bars of 4G. If I see 4G+ or 5G, all is normal. I have tried different phones with my sim and all is the same. Has anyone else noticed this and ...
Paid for a new sim card 7 weeks but did NOT receive
Hello,My son has ordered and paid for a new SIM card since July 1st but didn't get it.He created a new account, and his email is xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.He asked a question, but the answers were not helpful.Please help to solve the problem.
Account number
I recently tried to transfer a number to this account, and it didn't work. They asked me for a temporary number and later transfer back to the other number. The system switched to that number. But it didn't activate the number. So I can't access the ...
Account
By login into my account today I noticed outgoing calls from my phone and the numbers that I never usedthe number is 1 (778)580-4001 and it’s been used quite a few times could you please check what’s going onthank you
Cs_agent
I requested and paid for a 1000 minute add on to my account in early august. It has appeared on my account as a us/canada addin. Which I don’t need as I have unlimited calling.would a cs_agent please look at this and respond.
Cancel my subscription
I have signed up for public mobile got as far as downloading the app which wasn’t successful you have already charged me on my credit card , and I havnt even completed the sign up I would like to discontinue the activation and would like a refund ple...
Resolved! One account - two users
When I got my daughter a phone i used my email for her account. I am thinking of switching to PM can i sign up under the same account?
Apple watch
Can I add cellular to my Apple Watch with public mobile?
Changing subscription
I want to change my current plan ($29 for 10GB 4G) to a cheaper one ($23 for 6GB) but that option isn't available as one of the ones I can select. I guess that's for new subscribers only? I don't think I see that mentioned as such though (only the fr...
Resolved! App looping at login and "forbidden A1" page at browser login
Created an account on Aug 17. Downloaded the app on my phone (iPhone 6S) and entered the number to transfer, the replied yes to authorize the transfer. Once my current provider Koodo, notified me the account was inactive, took the SIM card from the p...
Resolved! Transfer a number to existing public mobile number
Hi,Can I transfer a phone number to existing public mobile number? I’ve only had the public mobile phone number for month and a half. I’m also going to be transferring to new phone. Thanks.
no data
No data lte, 3g, 4g, 5g in my regon since today any one else??
Existing line Transfer to new phone
Hi there,I’m going to transfer my public mobile existing line to a new phone. Do I need to get a new esim for the new phone?Thanks.
I cannot call in canada
My mobile is free call inside canada but said i contact operator ,you for that
Refund for overpricing?
Hi everyone! I was paying $50 a month with public for cell phone services, and loved the experience. I just found out there’s a better phone plan at $36 a month, and I’m wondering how to get a refund for the months I was not automatically put in the ...
CHANGE CREDIT CARD NUMBER
CHANGE CREDIT CARD NUMBER
Porting time query
I just switched to Public Mobile from Fido and made the port request, I authorized the port and my Fido line went dead.I submitted a ticket to support and they told me it could take up to 3 hours, but it's been over 14 now and I still don't have my n...
Resolved! Transfer from Cityfone
Hello,I ported my number from Cityfone yesterday. Cityfone says they do not send text messages for their port outs and it would happen at midnight. Today my carrier says public mobile at the top left of the screen but I can't call or text people who ...
Country List for Int'l LD bonus
Hello Support/CommunityFor the International LD Bonus, where can I find the Country List?
Resolved! Billed once, but charged twice in August
When checking credit card history, I noticed being charged twice in August. One on August 13, another on August 14. Same amount. Public mobile showed only one bill on August 14 only. Any one has similar issue? Chatbot told me to contact customer supp...
Why is there so much data usage after midnight
I was checking my data usage on my phone see attached. Why is there so much data usage after midnight til 1am? And not over wifi.
Re: Failed Number Porting - Did I Lose My Old Number?
I made a mistake when I use Transfer Lucky Mobile Phone number to PM. I thought I could have two lines on my account and I did not know by transferring phone number I will lose my PM phone number. I wish the could explain it to me at beginning that I...
Resolved! Unable to receive text to confirm associated with EverSafe ID
I am trying to confirm full access but I can't receive the code text sent to my phone. Please help thanks
Resolved! New bankcard did not know it would cancel my payments.
Hello, is there anyway to get my loyalty rewards back? I switched a bank card and did not know it would cancel my phone plan. I was 1 day late renewing my wife and my plan.
Cannot get 23$ per month for 6G plan
Hi, my daughter's plan is 23$ per month for 6G at Public Mobile, and my plan is 24$ for 3G. I want to switch my plan for that plan but I can't since it does not appear in the list of available plan on my account. Why?Thanks
Data usage
Why does my “subscription usage” show 100.36 mb used, but when I view “usage history” it doesn’t show any data used from the start of my monthly subscription?
I ordered a SIM card on Jul 31 and it was said that it would be delivered on Aug 9. It's been 8 days
I ordered a SIM card on Jul 31 and it was said that it would be delivered on Aug 9. It's been 8 days now and I received an email to activate the number on Aug 30. Can I change the delivery to pick up the SIM card myself?
Resolved! $39 CAN-US Plan vs my current $40/month
Does anyone know the fine print details of the $40/month plan?I'm trying to determine if I should switch to the $39 CAN-US PlanThis is all it says for my current $40/month:5 GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International T...
Refer a friend
Hi all,I refer one of my family member and they sign up for 19/month plan. Will I still get credit for referral every month?
