Failed port in (can't submit a ticket)

[TonyTone]

Hello all,

I recently tried to port to Public, but I think that I entered one piece of info wrong in the process, and now the port is only half complete. I went through tthe chatbot and got the option to create a ticket, but no matter what I try to do, the ticket will not submit.

Is anyone else encountering these issues?

[CFSO6459]

Thank you! 

[JRod]

Sent it to you. 

They will be closed now but you’ll be able to call in the morning. 

[CFSO6459]

I have the exactly same issue. Would you send me private message as well, please? 

[TonyTone]

Thank you!

[hTideGnow]

HI @TonyTone 

did you go through the activation all the way to the end using the app?

For updating porting details, I will send you the number to porting team, talk to them and update.  Please check your Community inbox

[JRod · Accepted solution]

@TonyTone 

Unfortuantely the ticket system is incredibly broken so it’s best to contact customer service through the community inbox. 

But since you have a porting issue, I can send you the number to the porting department and they’ll sort everything out for you. Please check your community inbox for this! 

This link will send you right to your inbox:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage