Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can text and receive calls from friends but I can not call out from my phone. Please help fixing it. Thanks.
cannot log in to my account itshows forbidden A1
Hi all,For some reason after a new activation and number port from TELUS, my FB and IG does not work while on data.Everything else works on data and I’m not sure why that is happening. any help would be much appreciated, thanks!
I don’t remember my account and I need to update my credit card.
Hello, I have unlimited US & Canada long distance minutes and I am getting a notification that my minutes are gone. I had an old add on of 1000 minutes that was used ages ago that shouldn't have any connect to my unlimited plan now. I need to use my...
Signed up for the $34 CAN-US 50GB promo over the weekend and am happy with the service. Looking at the package there’s no mention of unlimited data. Was wondering what would happen if I go over the 50GB. Will the speed slow to 512 kbps or would I hav...
I already have an existing account and phone number but am unable to access it and need to get this figured out easily or will have to switch to another provider
I've been a customer for 6-7 years. My payment was done automatically every month up until Feb 22 2024.My card is active and not expired. The system is telling to pay now or change subscription.I tried both and it's been telling for days that "it can...
Hi there, wondering if anybody can help out. I recently ported into Public from Rogers. The port seemed to go well (e.g. I answered YES, rebooted phone when asked, etc.). I do have service now so that is good; however, the temporary number I was assi...
I just switched from Fido to public mobile yesterday. I do my why I can not receive any calls and texts?. Please help me !
Question: New Canada/United States package $34.00. If I am and I am calling from the State/United States, is it included or not?Question : Nouveau forfait Canada/État-Unis 34.00$ . Si je suis et j'apelle des État/Unis, c'est inclus ou pas ?
Hello, I'm an existing customer and I look in the subscription promo section often, about 1-1/2 week ago I seen the US/Canada plan was up for the same amount I'm paying now so I signed up for it, now they ask if you want it started right away or at t...
Hello all. I was prompted to “activate my subscription” when I logged into my account. I was not aware of the March 5 account shutdown. Therefore I was able to top up my existing account by calling *611 but I am also stuck with the “activate my sim” ...
As per title. I've been with public for multiple years already; received an email to update APN settings back in Feb which I've already done as per the article below and rebooted my phone, however to avail. Any help would be much appreciated.https://...
I Just moved two lines to Public Mobile, and had problems to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication
Is there anyway possible to actually speak with someone on the phone. I am trying to keep my old phone number from my pervious plan and can't. I have had our IT guy at work try to figure this out and we have had no luck. He has sent in a ticket requ...
Hi, I Just moved to Public Mobile, and had problem to complete my full subscription because I never received the Code authentication texted to me by Public Mobile for Authentication. Please advice.
Vendors says it's not the global version but the networks bands should work in Canada? https://www.aliexpress.com/item/1005005754526914.html?spm=a2g0o.productlist.main.19.7c566e8eSJ4aJ0&algo_pvid=18b1bc0c-dd6f-4e62-946a-fc6d2d19380d&algo_exp_id=18b1b...
Hi, I would like to know if I need a new SIM card to switch to 5G. my phone is 4G, can I use it for a 5G plan? Thanks.
I was told to contact an agent with PM so I have sent in a ticket. This was a new account setup but it appears that the eSIM did not setup so I really need to talk with an agent. I believe the PM network will be shutting down soon for maintenance
Is there any issue putting a 5G plan on a phone that doesn't actually have 5G capability? Don't care about actually being able to connect to 5G obviously, just want the phone to work on the network
i need to recover my email for my account . whenever i try to get a new password the new password doesnt work
I want to cancel the order of a SIM card and of a data plan that was made today
it's been over 24 hours and I don't receive texts from anyone outside of the network (other PM phones etc) as far as I know...plus those confirmation code numbers arn't getting to me.
I was trying to transfer my phone number from zoomers to public mobile. My bad...did not read all the posts before I started it and I used my IMEI instead of account number and my transfer is now stuck. I submitted a support ticket but I have no re...
Hi, I have recently purchased a subscription with PM, but i am unable to activate the plan. I can't change my phones region due to a subscription on apple which will end in may. Therefore i cant download the app to activate the plan. I wasn't aware o...
Is there a list of FaQsCan I use the plan as if there was no border?
Hey Guys, Chalupa Batman here. Just signed up my neighbor She's got a samsung S20 and the sim card comes back needs provisioning. I've done everything from multiple reboots, airplain mode on and off and moved the card around. I'm guessing my only opt...
Hi all,Taking a business trip to US and want to buy a $30 data text bundle add-on to keep connected on my Canadian plan while there. I typically expense this cost to my employer no problem. This time around, I have credit in my account from loyalty a...
