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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Charged Twice During New Sign Up

I just got a new phone plan with PM and was charged in the initial set up but then once I had the esim installed it said I didn't have any funds and my phone plan was expired. I went ahead and paid again because I needed the service but how do I get...

Resolved! Cannot make conference calls

I need help! Every time I try to make a conference call, the first person on the line turns mute when adding the second person. How can I solve it? I was told it’s an issue with the phone service provider.

Resolved! Auto pay reward

I used to get a $ auto pay and locality program reward,$9 but it’s no longer there. I can’t figure out how to contact anybody for help. Does anybody know how to call Public Mobile or speak to Support?

Resolved! Missed port confirmation text

I recently switched to public but missed the number port confirmation.I no longer have the sim for my old provider

Resolved! How do I change the email associated with my account?

Resolved! can't access My Rewards Page

I click to view my Rewards but the page just comes up blank.

Data works but Talk/Text doesn’t work

I get full bars for my signal but when I try to call someone, it immediately shows “call failed”. I also can’t receive calls. When someone tries to call me it rings but I don’t see anything on my end.I tried restarting my phone, resetting network set...

Resolved! Can't login because I don't have access to my Public Mobile phone

Hi - I need to log in to my account, but I'm in Europe and unable to receive the verification code to my Canadian Public Mobile phone number because I have no coverage. Can someone please help, thank you.

Number transfer issues

I transferred my existing phone number from another carrier after I activated with an eSIM which PM. Now it’s working fine but my phone and cellular number in the “settings “shows the eSIM number which I activated before transferrer my old number. A...

Resolved! eSIM activation and transferring the old number

I transferred my phone existing phone number from another carrier after I activated with an eSIM ; now it’s working fine but my phone and cellular number in the settings shows the eSIM number which I activated before transferrer it. Anyone with same...

Resolved! CHARGE

what is the $14.95 charge for ?

Skullduggery

cant get access? what happend

Saving Up Points and they're all gone on the new rewards system.

All my points are gone on the new rewards system and I was saving up to use my rewards.Is this a wide spread issue. Can anyone help me?Thank,King of A

No SIM pin

Signed up for a 40 GB plan that included an eSIM. Received message that 'new pin was successfully created and will be required to authenticate identity'. I neither created nor received such a PIN. Where can I find or reset it? No option on 'My Accou...

Why can't I connect to the network

Since this afternoon I haven't been able to connect to the PM network. If I try to make a call it says "Not Registered on Network". I can send texts that take awhile but I can't receive anything or send messages to group texts. I have a ticket in and...

New Activation + eSim = network access but showing "NO SIM" and no wireless bars

HelloUnfortunately a search did not provide an answer and CS has not been helpful.New activationiPhone 13Added eSimRemoved old sim cardLine is tuned on and all other sim's are "No SIM"Have reset Network Settings (x3)I have Wi-Fi turned off and do ha...

trying to porting my number from public mobile to other

Very poor service from Public mobile. I am trying to port my number to other service but not getting customer service from public mobile. What I should do in this case.

Number transfer from Fido to PM

Hi, How do I know that if my number was transferred completely to PM. I received the sms from Fido and replied yes almost 5 hours ago. I'm connected 5g with PM and I have the correct number but Fido service is still working and I logged in my Fido ac...

Wifi button

My phone won't allow me to turn my wifi on

3 QUESTIONS ABOUT (1) EUROPE COVERAGE, (2)CHANGE OF PLAN AND (3) rate the new Loyalty program

QUESTIONS I am going to Europe end of June for two weeks , will my Public Mobile account work in Europe, I was confused when says “unlimited International text"Looking for advise if I should change my plan,I am currently on $15/month , give 250 MB da...

Taxes on bill

Hi team, I changed my address (after quite a few tries) from BC to AB as I have moved provinces. My taxes on my bill are still calculated based off BC. How can I make sure I am charged the appropriate sales tax?

Bills

Hi , I do not have public mobile subscription now. But i had it earlier. How can i access all my previous bill statements. I have the same number as i have earlier, but i am using new provider now.Thanks

Reactivating SIM card

It is saying my SIM card number is invalid and don’t don’t why it’s want to reactivate number and buy higher data deal

Why does the 2 factor authentication system use text messages for the code?

I never realized this before but it seems kind of dumb that the 2FA system uses a text message to give you access to your account. My wife's account isn't working and she can't log into her account to check what is wrong because she can't receive any...

cannot access My Account

I cannot access My Account. I am in a loop of "Let's complete your activation - Resume activation - Go to Login Page".Help!

Resolved! Phone bill/new rewards

I just noticed I was charged the full amount $45.20 for my phone plan this month, I had rewards & loyalty credits that previously lowered my bill to $34.45 for the past few years since I joined in 2019.. Why has my bill suddenly gone back up to stan...

unable to transfer number request

not sure why public mobile is holding my number hostage, cant transfer my number out of public mobile.provided new vendor account name, account number and phone number but public mobile just keeps failing to transfer out.New provider says that my nam...

price hike

i am a customer for years, last month (April 12) paid 10.17, this month (May 12) I was billed 16.95. What is the reason for this increase? I did not change/upgrade anything.

lack of service

Daughter is locked out of her phone account.We went to pay as her service had been suspended and the system would not process her credit cars, there is nothing wrong with her cards!!I used my credit card number and subscribed to a new subscription, w...

Refund for plan and sim card

I just ordered a sim + the 29/month 40g phone plan, I was simply browsing and thought it would take me to the phone number transfer platform to see how I do it. Instead it took my payment. I'm not ready to commit yet, I'm still with virgin and looki...

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