[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Mms not working 5g plan iPhone 14 pro
I have searched and tried trouble shooting myself… wondering if anyone can help me out?
Resolved! Roaming in Europe
Can you setup roaming in Europe? Also would you be able to receive text messages?
I can't access my account
My service
Resolved! Just signed up and data is not working and cell calls sometimes fail with message saying that servic
Just signed up and data is not working and cell calls sometimes fail with message saying that service is not activated. Calls work from time to time. Data does not work. Signed up for 4G 20GB plan a day ago and ported my number over successfully.A...
Does PM offer data and service in Italy?
I’m travelling soon to Italy.- Does PM sell any international package for data and calls when I’m in Italy?- If they don’t offer a package in Italy, what settings should I change on my phone when I buy a SIM card from there in order to avoid getting ...
will not accept a valid credit card
I am trying to subscribe to PM but it will not accept a valid credit card
Sim card
When will the SIM card arrive? Been 5 days since the plan was activated
Student Plan
Do you have student plans?Please send me the options
Possibility for a refund or reimbursement for a SIM card?
Hi all,I ordered a SIM card and a plan on this very website yesterday. The problem is that it is going to take a while for the SIM card to arrive. So, I want to just get the SIM card at a nearby offline place in my city.If I do that, do I have a way ...
Over charged
For July Month My credit card got charged twice $ 28.75. On my account shows only one invoice.
Downgrade subscription
Hi! I'm trying to downgrade from the 29 dollars a month subscription from the 23 dollar subscription but it's not showing up when I log in. Can anyone please help me to change it to the 23 dollar subscription? Thank you in advance.
Resolved! Messaging within Canada
I have the $15 planJust noticed that the unlimited Canada wide texting wording no longer exists. Just says unlimited international texting. Beneath that there are numbers - used on the left and numbers not used on the right with a negative. i.e. ...
Resolved! Is my data plan usable in all Canada?
I have a subscription for data with the 25$ plan on the 3G network. Says I can text and call everywhere in Canada, but if I subscribed in Quebec, can I also use all my data and data add ons in the whole country? Can't find any details on that.
Unable to log into account
I am currently in India and I wanted to make changes to my account but I am unable to login into the account due 2FA. I keep getting asked for an OTP but I am unable to receive it as my public mobile sim doesn't have any coverage. What is another way...
Rewards Public Mobile plans
Every time I go to look at my rewards all I get is an error. Then when as money is extremely tight I look for the 19$ plan cheaper than I currently have and it's gone. So is the $15 plan. No public mobile says are making plans cheaper well actually t...
Contact us ticketing system doesn't work
I tried to contact you in order to buy more minutes, but your ticketing system would not accept my request, even though I filled out everything. I only have ten minutes remaining this month, and I need to call a government office today. That won't ge...
Subscription
HelloI canceled my subscription on July 14 however I have been billed for the past two billing cycles (2 times, each $38.42). I didn't use this plan or sim card as it was temporary. Would you please reimburse me for the unused plans and make sure my...
I can’t make calls,
Hey there, so I just tried to make a call and it’s saying I can’t make calls because I don’t have an account. I pay with payment vouchers… so I don’t know.
SIM Transfer
I am a new subscriber and i just did the sim transfer. Got the sms from fido to approve the transfer. Received email from public mobile that i am all set last night at 10pm.I put in the public mobile sim card, data works but can only dial out. waited...
cancel order
Hello I just placed an order last night, the SIM has not yet been mailed. I realized that this service will not suit my needs as it is going to be for my children I will need 2 lines and it looks like I am not able to create 2 lines without creating...
My account is locked. I need my account number because I am cancelling
My account has been locked for over a year. No one has been able to help me. I just need my account number to cancel.
New customer to purchase a plan
I am travelling to canada and want to purchase a plan. But i do not have a canadian credit card and the postal code cannot be american zip code. Is there a way to set up my account with an American credit card?
Porting from Fizz
Did an account setup last night, but porting from Fizz failed. I recieved the fizz messages and confirmed the transfer, but received a Public mobile sms indicating my accountID was probably incorrect.. but it was not. I have service with both sims cu...
apn setting for data usage in USA
Hi I was recently in the States but could not access data. My plan includes US. I searched through the Help support to ask about APN setting and it gives instructions to check my APN to show that it says:“Verify the following field match:- APN: S...
Resolved! Current Subscription 100GB 5G. Need to change to 1GB 4G
Option is here https://www.publicmobile.ca/en/pe/plans?network=ALL&_gl=1*1t9lnw7*_gcl_au*MTkxMTU4MTA4NC4xNzI1MDAwODk5*_ga*NzkyMTgwMTE4LjE3MjUwMDA5MDA.*_ga_5Q4XYYJ879*MTcyNTAwMDg5OS4xLjEuMTcyNTAwMTY3MS4xLjAuMA..But not given me as an option whenever ...
Bonus
Why cant public mobile have ads that makes subscription low, im talking about 20$ for 30gb
Can't pay my bill because my email is invalid, password is invalid and so is my phone number
WHY IS THERE ALWAYS AN ISSUE WITH PUBLIC LATELYHELP ME I JABE IMPORTANT PHONE CALLS TO MAKE
Please for a video or processes/guides on the steps to Join Public mobile from other networks.
Hi tech support,Please for a video or processes/guides on the steps on how to Join Public mobile from other networks. It will be very easy to follow. Last time I did lost a member who couldn't get her number to work with PM and tech support didn't ...
How to port a phone number to Koodo prepaid to Public Mobile?
Hello! I currently have two phones with separate phone numbers.Phone No. 1 is with Public Mobile, and it is an iPhone.Phone No. 2 is with Koodo Mobile prepaid. It is on a flip phone.I'd like to transfer the phone number from Koodo Mobile prepaid over...
