cancel order

[M123456]

Hello I just placed an order last night, the SIM has not yet been mailed.  I realized that this service will not suit my needs as it is going to be for my children I will need 2 lines and it looks like I am not able to create 2 lines without creating 2 separate accounts, this is much too complicated.  Please cancel my order.  I am not able to log on without first activating the subscription so I cannot see the account number

thank you

[slusagm]

my experience for PM's response time is an hour.  But so some said within. 4 hours. Check your inbox in the community for their reply 

[M123456]

I have sent a message to the agent, how long does it take for a response?

[M123456]

Thank you for your help, but can the post just be deleted?

[Dunkman]

@M123456 

It actually is not too complicated.  Just need a separate email address.  It is extra hassle, but the money saved is worth it in my opinion.  I manage 4-5 family accounts and have a notebook that keeps the important information.  

Contact customer service as described to potentially get a refund.  

P.S. I will remove some personal information from this public forum. 

[hairbag1]

@M123456 

use this link to message CUstomer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437