5 hours ago - last edited an hour ago
Hello I just placed an order last night, the SIM has not yet been mailed. I realized that this service will not suit my needs as it is going to be for my children I will need 2 lines and it looks like I am not able to create 2 lines without creating 2 separate accounts, this is much too complicated. Please cancel my order. I am not able to log on without first activating the subscription so I cannot see the account number
thank you
3 hours ago
my experience for PM's response time is an hour. But so some said within. 4 hours. Check your inbox in the community for their reply
3 hours ago
I have sent a message to the agent, how long does it take for a response?
4 hours ago - last edited 4 hours ago
No worries at all. If you haven’t yet activated the account then you’re OK and no need to cancel. ———-
However you could create separate accounts by using email aliases and enabling auto pay .
Yet another option is that you could checkout other carriers that do allow multiple numbers on one account.
4 hours ago
Thank you for your help, but can the post just be deleted?
4 hours ago
It actually is not too complicated. Just need a separate email address. It is extra hassle, but the money saved is worth it in my opinion. I manage 4-5 family accounts and have a notebook that keeps the important information.
Contact customer service as described to potentially get a refund.
P.S. I will remove some personal information from this public forum.
5 hours ago
use this link to message CUstomer Support...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437