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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! new $34/ month 5G plan question (4g phone?)

Hi I currently have a Blackview A55 which I believe does 4G, will this new 5G plan work on the phone, and default to 4G speeds? thanks I'm also thinking of buying an iphone se 2020

Payment

I can’t update my payment with a new cc. Any help? Thanks!

Resolved! Anyone please help me with a referral code

I'm newcomer here in Canada, and I am residing in Viking Alberta with a work permit visa. I have not got my income yet, I considering registering a 20g plan with public mobile with 34$ monthly. It would be nice if I could a promo code to save some di...

Resolved! ESim and Alternate phone number

Hi everyone,I'm trying to get a second phone number and having trouble.I want to use my current phone number for personal contact and a new number for business.I bought an eSim with Public Mobile but I'm unsure how to activate it, the app didn't show...

About Subscription

I have changed my number and i’m no longer with you guys any more but you guys made a mistake and took money out my account and i need to speak to an assistant about it

Need to reactivate account

Hi I need to reactivate account can someone please contact me and help with this thanks

Resolved! Quebec Plans

Looking at the new plans available in Quebec, I wondered if once you are on one of the exclusive Quebec offerings like the $40 Can-US plan seen here; https://subscribe.publicmobile.ca/en/qc/activation/plans/50GB-5Gspeed and you want to change your nu...

Resolved! Data and us add-on

Why does my data not kick in when. I have no wifi access? My add-on expires in 2 days and I remember having renewal issues with a gap on service. I want to be able to use my data in the US and purchase another add-on without any interruption in my se...

Resolved! Will I lose my $$ discount if I change plans?

I am grandfathered in and am not on the public points but I'm on the money off bill. If I switch to the new promo $34 for 20gb of 5g data and unlimited at reduced speed, will it switch me to points automatically or will I keep my old money off bill? ...

Resolved! Can't recieving anything via SMS for Confirming identity

I am not receiving The verification code via text at all no matter how many times I request it be resent. Please advise.

Resolved! $34/ month 5G

I just subscribed to $34/ month 5G and nowhere in my Overview does it show unlimited Canada wide call and texting. I know I have it, but would like to see it listed in the Overview. Am I missing something?

Resolved! Account/payment

Currently my sons phone is suspended due to a change in payment options. (I got both at the same time and both payments come out of my card. If I did make an account/email for this phone I either can not access the email or forget it and there is no...

Terrible reception

Ok i have to ask this. I'm using a Samsung note 9. I live in eastern Canada. Does everyone that does not live in a major city have such awful service? Even when I have 4g with 3 out of 5 bars I'm waiting minutes for simple web pages to load. Videos b...

Resolved! Credit card issues -- please help!

@CS_Agenthello, I've been trying to address an issue with my payment, and have been unable to submit a ticket due to a website error. I have paid my account balance on Oct 30, but now it is saying service is interrupted because of a missed payment, ...

transfer Add-ons between accounts?

Is it possible to transfer an Add on to another public mobile account?

Subscription activation problem

Hi,I saw that there were some nice promotions at PM so I decided to switch my plan from another company, I did everything like choosing a plan, paid for it already, was trying to use eSIM as my previous one, typed in my previous phone number and IMEI...

Resolved! Talk service.

I can make phone calls but cannot receive anyone’s. Only telus clients can call me.

Resolved! Wrong imei entered while switching to PM

I believe I may have switched to the imei associated with my physical SIM card and not the one that is suppose to be with the eSIM. What do I do in this situation?

Help! Urgent

I transferred my number last month and everything worker fine. I was gone for two weeks out of the country and just uploaded and it telling me I need to pick a new number. What happened to my phone number I had over a year!!

Number Transfer Status

Hi Support,I started my number Transfer from Virgin Mobile yesterday. I sent YES immediately I received the notification from Virgin, but it has not been completed over 5 hours.Is the process completed? How can I know the status? Does it work during ...

Unable to activate eSIM

Hi I’m new to PM. I downloaded the app and scanned the QR code from the phone I want to activate an eSIM from (iPhone 12) but I keep getting message that it’s Unable to Activate eSIM and I need to contact carrier. I tried taking out my old physical S...

Transfer number

I have tried various times to port my number. My number is eligible but the process stopped after entering the information always with the message:We are unable to transfer your number at the moment?I try to port my number from Telus to Public Mobile...

Resolved! Port request re submit

hellowhat is the number to call to re submit a port request? I missed the 90 minute window thanks

Payment

HiI just signed up for a one month subscription and entered my credit card info, will it automatically renew and charge my card each month or do I have do do it myself each month?

US add-on not making calls

I purchased the $30 unlimited text, call & 3gb data add on Friday (2 days ago) for my US trip that began yesterday. From the moment I landed until now, I am unable to connect for any call. I get a "call ended" whenever I try to connect to a call. I c...

Resolved! Data charge

I have 2 Public Mobile accounts under 2 different emails, I look at my data usage and it shows I am being charged data usage when I am in bed asleep. Why?

Resolved! When switching from another provider to public mobile

Wondering what the general process is. Do i just sign up with public mobile and they will automatically keep my old number and switch it from my old provider to them (going from physical to esim) or do i need to discontinue service with my old provid...

Community

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! new $34/ month 5G plan question (4g phone?)

Payment

Resolved! Anyone please help me with a referral code

Resolved! ESim and Alternate phone number

About Subscription

Need to reactivate account

Resolved! Quebec Plans

Resolved! Data and us add-on

Resolved! Will I lose my $$ discount if I change plans?

Resolved! Can't recieving anything via SMS for Confirming identity

Resolved! $34/ month 5G

Resolved! Account/payment

Terrible reception

Resolved! Credit card issues -- please help!

transfer Add-ons between accounts?

Subscription activation problem

Resolved! Talk service.

Resolved! Wrong imei entered while switching to PM

Help! Urgent

Number Transfer Status

Unable to activate eSIM

Transfer number

Resolved! Port request re submit

Payment

US add-on not making calls

Resolved! Data charge

Resolved! When switching from another provider to public mobile

Resolved! That new promo $34 for 20gb of 5g data and unlimited at reduced speed for Quebec residents only?

Wifi calling

Subscribing from abroad

US add on

Esim

network

Was hoping for cheaper plans somehow?

Re-activating E-sim while travelling