Number not getting activated

[Nameet]

Number not getting activated

[hTideGnow]

hi @Nameet so, is there any Public Mobile eSIM on the Settings-> cellular scree?

or you still see other sim there?

[Nameet]

Activating esim. No physical SIM

[hTideGnow]

hi @Nameet are you activating eSIM or physical sim?

and you removed your old carrier sim card yet?

[Handy1]

@Nameet  Can you toggle on “turn on this line “ assuming your trying to activate eSIM with public mobile  ? Or you have physical sim for public mobile ? If physical put it in the phone and reboot  the device and test 

[Nameet]

Yes i gave esim number of this device.

[Nameet]

I have iphone 11, the screenshot you sent is not matching that

[Handy1]

@Nameet  are you using eSIM for public mobile sim? If so make sure your PM eSIM is enabled /set to primary if iPhone make sure you toggle on “ turn on this line and reset network settings 

Toggle on “turn on this line”

And finale old carriers sim or remove it if physical sim and test again 

[Nameet]

Yes, I ported a number and said yes to porting consent however the network is still showing my old carrier and not pubMob

[hairbag1]

@Nameet 

to start a new PM account you must first download the PM app to your cellphone, then start the activation process. Are you trying to port your number in to your new account ?

[Handy1]

@Nameet  Are you using the app to activate ? You need the app not website to activate , but if your using the app and already paid and it’s not working get support to help you 

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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