[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Esim
Transfer from Koodo to pm eSIM not activating. I logged in and account say purchase eSIM. I did as first activation was stuck spinning. Purchase complete but no service. Please help needed
Service disconnected.
Has anyone ever experienced a situation where you are on auto payment for Phone renewal. Your line is disconnected. You call your bank, they said the fund is approved but their is a block from your provider(public mobile). Now my phone is disconnecte...
Referral Code Not Reflecting on Bill
Hi all, I used a referral code to sign up, but it doesn't show any discount or anything like that in my account. Pretty sure I was supposed to get a discount with my referral code.
Can i have more than 1 lines with an account
I wanted to add 2 lines to my existing account . Is it possible to? Or i have to create 2 more accounts
New account, keep number?
I've paid for 2 phones for grandchildren. I'm going to cancel the account, not paying any longer now they are young adults. Can they create an account but keep their old number.
Cannot Get Any Support
I need some HUMAN support to log into my account and cancel a subscription. I'm not able to log into the app via phone as the eSIM was purchased for a friend and they are no longer here.I cannot create a service ticket due to issues with the websiteI...
Horrible company can’t even send my refund
duplicate thread
Resolved! Black Friday Deal
Hi there, my friend showed me this deal for Can-US-Mex ,$29. I don' t see it on my plan. To confirm, I can use this plan while in the US?
Resolved! Redeeming points for USA travel
I have enough points to get data, calling and text messaging in the US (the one worth 25 pts) but had a few questions! I know my add ons are only valid for 15 days but do I get to choose when the rewards are activated when I redeem? Fore example, I d...
Payment issue
My payment was due today it was scheduled to automatically come out of my debit card. I forgot to add funds as I don’t use that account much. I received a text saying your plan did not renew but when i go to website or the app to make a payment it s...
Resolved! US add on with data
On Nov 23rd, I successfully completed a purchase for a 15-day add-on. Currently, I'm still waiting for it to take effect. My Account says I still have $30 available but twice, actually, I have put the add-on in my cart and completed the purchase. Wha...
Resolved! Referral credit
I subscribed with public, I was referred by another account but I didn't get my 10 dollars in the account
Esim
How do I transfer my esim to my new phone when I don't have access to my old phone anymore
Plan switch
I changed my plans but it looks same
Fully port my number to Public mobile
I have responded " Yes" and my older service provider has approved my request and its been few days now but my incoming isn't working and I believe my number isn't fully ported out.
Cannot have access to cheaper plan?
How can I not get offered a 19$ or a 23$ plan when I currently pay 24$Those plans are NOT listed as "new activation only"Money grab to maintain your plan or a higher, more expensive plan, it sounds like a scam to me and feels like the CRTC and/or con...
Re: to enable personal hotspot on this account please contact public mobile
Same thing here. I just subscribed Public Mobile using eSIM and got this same message. How do I fix this?
Black Friday sales not appearing when I change plan
Hi, are there any restrictions on the Black Friday plans? Tried to change my plan to one of the sale ones but they were not an option ?
Phone number transfer no completed after 7 days
I applied for plan with esimI can't receive sms or calls I can't complete id verification for my account I can't speak with a person only chatbot.I already paid for first month.
Resolved! Turn Off Data ?
If you subscribe to a basic Public Mobile plan with little to no data can it be turned off ? With other providers we were able to turn off data so there wasn't any chance of a data overage. Or if you reach your limit is data simply turned off automat...
Try calling any 782-899-xxxx
There is no Public Mobile user can dial and get thru to any number starting with 782-899. Both my children have phones with this number and I cannot call them. I get the message “sorry the number Cannit be completed as Dialed” yet they can call me. i...
Out of service
Why it takes so long? I don't have phone service since Nov.13
Want to add Mexico to my plan
I'm currently paying $36 for Canada+US calls and 50GB dataI see a promotion Canada+US+Mexico and 50GB data for $35.I don't care about $1 difference, but I really need Mexico for the upcoming trip.How do I add Mexico to my plan?
PUK & Transfer issues to public mobile sim
Hi,Girlfriend is having issues connecting to public mobile. Its now asking for PUK code, please pm how to go from here.
Has anyone had problems using can, usa, mex plan? ?
While in Mexico, Has anyone used the new Can U.S. Mexico plan and does it work good?
Resolved! 90 day plans CAN US MEX
Hi, just wanted to ask if the $35 plan is for 90 days (min 3 months) or whether I can revert back to my old plan ($29) after this? I’m planning to go to Mexico next week so this is probably cheaper than getting any eSIM from Airalo or Mobi based on ...
PUK
How can I know my PUk code? I recently transferred from other courier to public mobile, my connection is still … and I cant contact anyone cuz my sim is locked.
Resolved! eSIM activation issue (tranfer from Virgin)
Hi,I am trying to activate my eSIM and transfer my current phone number from Virgin Mobile, but I am running into the following issue:To do this activation/transfer, the PM app asks me for a 13-digit contract number from my current provider. But my V...
Resolved! USA voice
I'm in LA. I have data and SMS, but no voice calls. I'm on T-Mobile LTE network. Other networks don't work.
