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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68826 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72537 Views
  • 180 replies
  • 32 Bravos

Subscription plan

Hello. My son subscribed with you last month with the 23$ 6g for Québec. We wanted to test his subscription before changing myself and my wife's phone service over to public mobile. We are very impressed with the service and we're ready to switch ove...

Alexcara by • Great Neighbour / Super Voisin
  • 1612 Views
  • 8 replies
  • 0 Bravos

One plus and 4G plan

Hi, i am currently looking for a 4G plan when i arrive to Quebec Canada next week.I am bringing my Oneplus Nord N200 5G with me.I have however read thats phones in Canada use Volte and in other companies I have seen so far, when your device isnt in t...

Gonza by • Great Neighbour / Super Voisin
  • 809 Views
  • 4 replies
  • 0 Bravos

Friend’s referral code

Hi, almost a new client. On the final activation page where I enter the credit card data it is not accepting my friend’s referral code. I have codes from 2 and it’s saying they’re invalid. Am I entering it in the wrong area.

FrogHop by • Great Neighbour / Super Voisin
  • 816 Views
  • 4 replies
  • 0 Bravos

Resolved! Transfer number

Hi all I have question that I want transfer my number from Rogers to Public mobile and my number is registered with my brother's in law's account. So how can I process it ?

SUNILKUMAR by • Great Neighbour / Super Voisin
  • 821 Views
  • 4 replies
  • 0 Bravos

Issue with porting

Hello,I registered with PM last night, over 24 hours ago, and ported by phone number from my previous provider. I got the text from my previous provider and responded to authorize the port. I have installed the eSIM; both my previous and new PM eSIM ...

QuinnBeaux by • Great Neighbour / Super Voisin
  • 1095 Views
  • 6 replies
  • 0 Bravos

Payment

I am on auto pay each month you took my payment but didn’t give me service 

fritz1968 by • Great Neighbour / Super Voisin
  • 469 Views
  • 2 replies
  • 0 Bravos

App in maintenance mode

I am trying to pay to resubscribe but the app and the webpage are in maintenance mode. It’s been like this allearly morning and would like to know when this will be fixed. I am in London and checked. There are no outages. I just want to pay and have ...

Kayte84 by • Great Neighbour / Super Voisin
  • 944 Views
  • 2 replies
  • 0 Bravos

Phone service is not good.

During calls, calls are frequently disconnected suddenly. The person on the other end of the line can not hear my voice. The other end's voices are sometimes shaking so much that I can not understand what they are saying. What's wrong with it? Please...

kkss by • Great Neighbour / Super Voisin
  • 500 Views
  • 2 replies
  • 0 Bravos

Payment

I am on an autopay monthly plan consisting of two phones . One has been charged but the other hasn’t I am able to make calls , but my wife cannot make or receive calls on her phone . I submitted  another payment to public mobile but she still can’t m...

LA10 by • Great Neighbour / Super Voisin
  • 522 Views
  • 2 replies
  • 0 Bravos

Purchase refund

Hi, please refund my subscription purchase as I received a message that my phone is not compatible with the public mobile eSIM card. I couldn't complete the activation process on my phone. Thanks 

natatat by • Great Neighbour / Super Voisin
  • 612 Views
  • 3 replies
  • 0 Bravos

Resolved! Dual SIM and eSIM on the same phone with different numbers

Hi.Does PM support dual sim and eSIM with two different numbers on the same phone? I have my personal phone number via SIM but would like to set up a new business number using an eSIM on the SAME phone. Has anyone tried this? What type of phone do u ...

Cujimoto by • Good Citizen / Bon Citoyen
  • 2045 Views
  • 4 replies
  • 0 Bravos

Pixel 3a suddenly unable to make any outgoing calls

My wife and I both use a Pixel 3a and are subscribed to Public Mobile plans. There are no outstanding balances or any issues with our payment on the accounts. We are suddenly unable to make any outgoing calls on our Pixel 3a phones today. We can stil...

Jun4749 by • Great Neighbour / Super Voisin
  • 1004 Views
  • 3 replies
  • 0 Bravos

Account cancelation

Does anyone know who to call or talk to about canceling my account ? 

Douggy by • Great Neighbour / Super Voisin
  • 740 Views
  • 3 replies
  • 0 Bravos
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