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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! can I add a PIN to control the Phone Number transfer?

can I add a PIN to the phone transfer process so that if a phone number transfer comes in, it will atleast ask them for a PIN number first? I don't see this option anywhere in the dashboard

Resolved! Can't make phone calls from my home

I have been a Public Mobile subscriber for about 4 years, and until recently, all as been fine. Then about 3 months ago when making telephone calls AT HOME, the calls started dropping off sporadically. But my phone was fine when I made calls in oth...

Resolved! Cannot dial 310-6299

Hey, this is my building management emergency number and when I try, PM automated message says:Call cannot be completed as dialed...Please, fix asap since I have to call them to signal as issue at my apartmentThanks

Resolved! US Add-ons

Paid for $30 data / text add on and it’s not working today

Messages

Resolved! Want to pay early

Hi, I have the auto pay for my monthly payment but I want to pay my bill today. how do I find that Thank you

Resolved! Does getting 4G speeds new SIM?

I have been with PM since 2017 and at that time my plan was 3G speed for data. With recent updates (2024) to plans by PM, my subscription says data at 4G speeds but I don't see 4G option in my iPhone 11 ProMax. I have only 3G or LTE and currently run...

Resolved! Having trouble to get us roaming

Hi i am writing because i accidentally bought the us roaming MB data i would like to get refund.Thank you

Resolved! I am unable to receive text messages from my bank .... need to verify via text

Resolved! Pin number

How do I get a pin number

Desperately trying to cancel account - nothing but frustration

I have been trying for days now to get my account cancelled. I didn't know I had "completed" a subscription for phone service until I found I am being billed. I never received a confirmation message, an account number, or a phone number. I don't und...

New plan not able to make or receive calls

I just activated a new plan and ported a number over. Koodo confirms its transferred but i still cant make or receive calls on my PM sim.

Resolved! Can't complete activation, need to cancel account, can't use app or My Account page

How can I cancel this account? I'm stuck on let's complete this activation. Without the ability to cancel it anywhere.

refund

You did not transfer my number from virgin to public, but I still got charged one month , I can not pay two bills, pls cancel or waive this month bill.

Billing cycle

Trying to find a way to change my billing cycle payment from 30 days to 90 days. Without changing my existing subscription.

Porting from Chatr to Public Mobile Issue

UPD:The issue is solved!Thank you! Good day, I am trying to port from Chatr to Public Mobile.March 26, I have initiated the porting process but never received the confirmation sms.As of now I have two sim-card active: Chatr and Public Mobile with the...

Activation

I am new customer, new sim, activated account. Not able to activate phone number. Did not receive message from old carrier

Rewards

How do I earn extra points through “My Community”?

Activation not working

@CS_Agent my activation didn’t work. It was unable to active the eSIM. Can you fix it?

Resolved! Auto payment

@CS_Agent How do I setup automatic payments?

sim

how do i know or find out if my new public mobile sim is 5g? Thank you

Suspend subscription

Hi, we are gone for a month and wondering if there is any way to pause your monthly subscription while away?

Resolved! Money back

If I cancel my subscription do I get my money back that is in my available funds?

Unable to download any video or pictures

Good morning Fam, my wife just back from vacation and her phone is unable to download any video from social media app. It was also happening during her trip. She was in Asia and used local esim card during her trip. Thanks

Help

Activation Issue

Hi,I've created a ticket, but had no response yet. Is there something I am doing wrong? I've followed the process, purchased a plan, downloaded the Public Mobile App, followed all the instructions to port number, and it says to me the "ESIM Not Insta...

Text promotion notifications

Hi how do i opt in for promotions to be texted to me as I know some customers who get this but I don’t thanks

Phone not working

Recently transferred over to PM data working, but not able to receive texts or phone calls, I am able to make phone calls and send texts? What's the issue

Activation

Hi I have just transferred my from telus to public mobile but I cannot call anyone. Is there anything amiss with my application?

Can't log a community support ticket

I inputted all the required information in the form but an error message came up and ticket would not be processed.New client just signed up tonight trying to transfer number from Koodo post paid, didn't go through. Horrible customer experience so f...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! can I add a PIN to control the Phone Number transfer?

Resolved! Can't make phone calls from my home

Resolved! Cannot dial 310-6299

Resolved! US Add-ons

Messages

Resolved! Want to pay early

Resolved! Does getting 4G speeds new SIM?

Resolved! Having trouble to get us roaming

Resolved! I am unable to receive text messages from my bank .... need to verify via text

Resolved! Pin number

Desperately trying to cancel account - nothing but frustration

New plan not able to make or receive calls

Resolved! Can't complete activation, need to cancel account, can't use app or My Account page

refund

Billing cycle

Porting from Chatr to Public Mobile Issue

Activation

Rewards

Activation not working

Resolved! Auto payment

sim

Suspend subscription

Resolved! Money back

Unable to download any video or pictures

Help

Activation Issue

Text promotion notifications

Phone not working

Activation

Can't log a community support ticket

Ported number on account but phone is still not co...

Changing address

SOS suddenly on my phone- says no SIM

I paid twice for a SIM Card

Number transfer