Community

Resolved! new Galaxy phone

I want to buy a new S22 Plus phone at Walmart, but was told I can't stay with Public Mobile, have to switch provider to Telus or Koodo.  Is there a way to get around this?  Definitely want new, not reconditioned phone.

Resolved! Switching Sim card to new phone

I tried just putting the simple card in the new phone and it doesn't work any suggestions?

Resolved! Call issues

Is there an issue with phone calls right now? No one has been able to hear me for about a week.

Resolved! Did not receive card

We ordered SIM cards but have not received them. address ***** Karen ***** Edited by moderator *****

Resolved! I am locked out of my account, but need a referral code

I got locked out of my account for three hours, but need a referral code ASAP

Resolved! Porting No. to PM can’t receive calls

I ported my # to public mobile ~ 1 week ago, and I still can’t get calls. I don’t have my old phone/SIM card to receive a code. I called my old service provider and they said the issue is with the new service provider. There are no numbers to speak t...

Resolved! International calling

Trying to call Republic of Ireland

Resolved! DATA (1.5GB) on my plan is not available on my phone

Hello,  I've been a customer with public mobile for close to 5 years (with the same plan) and for the first time, I do not have access to the DATA that I'm paying for. My plan is $35/moUnlimited Canada wide talk/Unlimited international text1.5GB DATA...

Resolved! SIM card

I lost my SIM card and I’ve got the new one when I enter till step 2 it asked me for my phone number I entered mine but it says invalid phone number  that’s not correct I have this phone number for three years  I can’t pass this level to finish with ...

Resolved! Error 2t6 outgoing calls

I need s ticket sent for error 2t6 number not in service when placing outgoing calls 

Resolved! new phone question

Hello, I am looking to buy a new phone (I confirmed that it is compatible with Public Mobile).  Do  I need to buy a new Public Mobile SIM card or can I simply put the old  PM SIM card in my new phone?

Resolved! Hi

Hello there, I was wondering if someone would be able to help me with My Phone Services I pay my bill On March 2 but I didn't download My receipt I don't know if that's why My phone not working. Each tie I try to make a call the phone is telling me t...

Resolved! how in the world do I get a ticket?

I have 5 Public Mobile users in my home; myself and all four of my children. Recently, for the past 2 months, there was an extra charge of $44 on our credit card statement that was separate from all our phone bills. I am trying to sign in to each of ...

Resolved! My voucher isn't working!

I bought a voucher but it isn't working, adn I can't call *611 becase my phone is disconnected, and SiMon is not helpful!

Resolved! charged twice

charged twice

Resolved! Admin

Please help. I need a rep or someone to contact me ... or give me a 12 digit code. As mine went through but not a **bleep** thing happened. You need to gave people LEGIT PEOPLE working this online thing. Not a robot with questions already answered.  ...

Resolved! CID

How can my CID be changed?

Resolved! Update Credit Card

My email address changed so can't receive verification code to get into account and change credit card.

Resolved! confused about compatiability

Wondering if the google pixel 7 is compatible with public mobile? 

Resolved! How to update credit card but get screen with: need to be sure its you then: authentication failed

Resolved! Voice mail Access

My phone is set up and working however the password I set up to access my voice mail is being turned down. It then tells me it is locked and they will send me a temporary password by SMS that I can use to log in again and fix the problem.They say the...