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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Data not working has my sim still not activated?

I transferred to Public Mobile on Monday 11/27 and ported my number from FIDO.I got an email saying it was activated, and have waited since then for the changes to take affect.As it stands, my FIDO sim still works but when I switch to PM sim I have 0...

UMIDIGI A13 Pro 5G

I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...

Roaming not working in USA

I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...

Not receiving texts or call since porting my number.

I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!

Plan change

Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...

Resolved! Nation wide calling

I tried calling within Canada but got a message that says I’m out of time. I have nation wide calling on my plan.

Request a receipt of charges for my account

Hi, Can I please get a statement of account or receipt of the charges from my account either for this month or last month. Thanks,

Resolved! Locked out for days now

I'm an existing customer and by the time of this posting a very unhappy one...thus far EverSafe has kept me locked out for 4 days thus far...no matter what I do, such as create new passwords and try not just one , two or three hours later but DAYS la...

Sim card activating

Hello, I can't activate Sim card. Don't see place for voucher, only credit or debit card.

Resolved! Available fund after porting out.

Hi, I have 45 dollars in my available fund. But I intend to port out before I would use up my fund. If do port out and have funds left over what happens to it? And does my public mobile accout profile get cancelled and my fund would just be gone? Is ...

US Plan Not Working

Let me preface this by saying I've read a bunch of similar Q and As on this topic but nothing I've read so far has helped; your suggestions are appreciated. I'm currently in the US. I purchased a 15 day data/phone/text plan about 5 hours ago. When I...

Subscribed = Autopay?

Hello, I am a newer member and am getting confused by the terminology of Public Mobile. Do they refer to Autopay solely as a “subscription”?i would like to make manual payments so I turned this off. I made a manual payment today and then it was turne...

My mom has forgot the email to sign in.

my mom has forgot the email to sign in, after trying the forgot email option, she still doest recieve any email to the signed in accounts she has. her plan is expired and we need to renew it and it's creating alot of trouble for her. message me if yo...

Accessing other accounts

I have made the switch to freedom mobile for their $24 for 4GB 4G service.The problem now is, I cannot seem to access my wife and children's accounts using the email's set up for them.How do I get the account # associated with their accounts if I can...

profile

How do I find my account number?, how do I access my profile? how do I change my verification phone number?

Resolved! US roaming talk, text - compatible device, VoLTE?

I have a Samsung Galaxy A31 and will be in Yuma, Arizona for 14 days. I want to be able to call & text with Canada and USA.I understand I need to purchase a US roaming Talk Text add-on, BUT after reading all the posts about compatibility and 3G/LTE/V...

Contacting service

I have been overcharged on my account and cannot get any help. I have submitted a ticket, but think I have been ignored.

Resolved! phone calls not made by me

out going number 647-580-4001 not made by me

3G phaseout requires VoLTE?

Hi,Do I understand correctly that after PM eliminates 3G only short list of devices for which PM supports VoLTE would be able to make and receive calls?Calls can't be placed over 5G network right now?What are now expectations of when 3G phaseout happ...

Dropped calls due to Telus Cell Towers use in my area a possibility?

We have two cell phones that are used on Public Mobile - one is a Samsung S20 FE and one is a fairly new iPhone - both are used by Public Mobile accounts/customersBoth mobile phones experience numerous dropped calls especially in our home.Telus has s...

5G compabile devices

Hi,does someone have full list of 5G compatible devices that would work in PM network?I checked VoLTE list - it's not exactly what I'm looking for.Thank you.

Resolved! Still get points for participation in community under legacy reqard program?

Are points / $ off each bill given to people on the legacy rewards program for participation in the community (I.e., answering questions , providing solutions)?

Resolved! Changing plan on the first day of activation

Hello just joined PM on a new number. I just activated a $39/20GB line this morning but saw there's actually $40/50GB available. If I make the change TODAY, will I be billed twice?

Account activation

Hi,I have been trying to get my account activated since Black Friday signed up for the 40GB Data at 5G for $34.Every time I login to public mobile site it display the option for continue activation even though it had gotten to the point where the app...

My voicemail access number was deleted from my phone... How do I set it up again? What is the number

Public Mobile eSIM not working

I got the 40 GB 5G plan with an eSIM for $34 last night. Payment went through and I hit YES for transferring my number from the previous handler into Public Mobile. I restarted my phone thrice already. For some reason, 14 hours later, the eSIM doesn...

Resolved! Do I need to buy a US Roaming Package with data if I already have enough data in my plan?

Do I need to buy a US Roaming Package with data if I already have enough data in my plan?

Upgrading plan

I was going to upgrade my plan but I had a promotion attached to my account for $20 off for 15 months with still time remaining on it. Wondering if I were to change my plan to a plan that is the same price just more data would that $20 off still cont...

Subscription not activated

I am stuck at step 6. It shows subscription not activated. Can somebody help me?@CS_Agent

Phone cannot connect to 5g at all

Got a 5g plan two days ago and finally got ported over. After the port was able to 5g network but as time went on, it was flipping back to lte quite often. Now the phone won't connect to 5g at all despite the fact that my settings on my s21 ultra is ...