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Unable to login to account due to an inaccessible phone number

Nicolas1234
Great Neighbour / Super Voisin

I have recently switched phone providers and wanted to keep my old phone number. After saying yes to the text message that TELUS sent me to confirm that i wanted to keep my old phone number, I was supposed to receive a code from Public for my eversafe account. It never arrived.

Now, i dont have any data because i was not able to sign in and set things up, but i cannot sign in because Eversafe is sending a code necessary for the login to the number i cannot set up because i do not have access to the number.

Somehow ive managed to get into this account but I still cannot enter the My Account section because of the code.

Please help, this is very frustrating.

 

3 REPLIES 3

Nicolas1234
Great Neighbour / Super Voisin

Hi, 

The link dosent seem to work and i cant find where to go on my own. The ai chatbot is not really helping.

Thank you

slusagm
Mayor / Maire

is your Telus sim still working? the code might have sent there.  Put the Telus sim and check

But if you still cannot login , ask PM to help.  Without logging into My Account, you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

hTideGnow
Mayor / Maire

hi @Nicolas1234 

you will need to ask support agent to sort it out. Message them here

submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

  

 

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