12-02-2024 03:25 PM
I have recently switched phone providers and wanted to keep my old phone number. After saying yes to the text message that TELUS sent me to confirm that i wanted to keep my old phone number, I was supposed to receive a code from Public for my eversafe account. It never arrived.
Now, i dont have any data because i was not able to sign in and set things up, but i cannot sign in because Eversafe is sending a code necessary for the login to the number i cannot set up because i do not have access to the number.
Somehow ive managed to get into this account but I still cannot enter the My Account section because of the code.
Please help, this is very frustrating.
12-03-2024 07:15 AM
Hi,
The link dosent seem to work and i cant find where to go on my own. The ai chatbot is not really helping.
Thank you
12-02-2024 03:29 PM
is your Telus sim still working? the code might have sent there. Put the Telus sim and check
But if you still cannot login , ask PM to help. Without logging into My Account, you won't be able to open proper Chatbot ticket, so just message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
12-02-2024 03:27 PM
hi @Nicolas1234
you will need to ask support agent to sort it out. Message them here
submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage