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Cannot log into my public mobile account

jp9427
Great Neighbour / Super Voisin

I recently purchased a new iphone 15. My previous phone was an iphone 12 pro max, and I have an eSim. From my understanding, to switch to a new phone, due to compatibility, I need to login to my public mobile to purchase a new esim for $5.

However, my main issue is that I am unable log into my public mobile account, and had to make a new account to make this post. Every time i try to login, it tells me that  i have "exceeded the maximum number of login attempts". I have tried to reset my password multiple times, as well as wait the required 1 hour to retry my password. I am also getting this email each time i try to log in:

jp9427_0-1736187218726.png

I have searched community posts and have tried clearing my cache, but none of the solutions are working. 

How can I fix this, or could an employee help me regain access to my account, so that I can use public mobile on my new phone?

2 REPLIES 2

AK32
Model Citizen / Citoyen Modèle

Hey there, i would try (after waiting the 60mins) logging in from a private/incognito browser.  Using the app is another option. You may have to reset your password.

If those solutions do not work and it is still not letting you in your account, you can message a PM Customer service agent and ask for their help using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Phil_Adelphus
Mayor / Maire

@jp9427  You've downloaded the Public Mobile app to the new phone, which is what you need to do to get the new esim, and that's where you can't log in?  You can contact customer service via the chat icon bottom right of this page, but if that doesn't work send them a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

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