App doesn't load a login screen to sign in - just loads a blank white page

[mike2122]

Signed up and can't finish my registration as when I try to sign in through the app it just loads a blank white page?

[hTideGnow]

HI @mike2122 

you will need to ask support agent to help to complete the activation then

 you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[mike2122]

I've tried clearing cache on safari, chrome, firefox and switching default browsers still having same issue unfortunately 

[hTideGnow]

HI @mike2122 

try to uninstall the app, reboot and reinstall

Also, since the app uses the browser to handle the login, go to your default browser to clear cache before you try to login the app again

[computergeek541]

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@mike2122 wrote:

Signed up and can't finish my registration as when I try to sign in through the app it just loads a blank white page?

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I would try force closing the app.  Clear storage for the app and then try logging back in to complete the activation.