Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11140 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22082 Views
  • 181 replies
  • 24 Bravos

Resolved! Samsung galaxy s23 ultra

I'm looking to upgrade my S20 to the new s23 ultra. I'm having a heck of a time finding out if this new phone will be compatible with PM. I've even reached out to the and they were zero help.  Please help. I don't want to spend a big amount of money ...

Kryssiev by Great Neighbour / Super Voisin
  • 789 Views
  • 5 replies
  • 1 Bravos

Resolved! No Phone Dial or Receive - Samsung Galaxy A12

I just swithed to PM for me and my wifes phones on seperate accounts. Looks like each number ported over fine. My phone works ok but hers will not dial out or recieve, goes to mail box. It's a Samsung Galaxy A12. Is there a fix besides getting a new ...

JoAnn2 by Good Citizen / Bon Citoyen
  • 741 Views
  • 15 replies
  • 0 Bravos

logging into my account

i have been trying to log into my account , i get this message (We just need to verify it’s really you that’s accessing your account. We’ll send you a security code via SMS or email to verify. You can switch off this feature once you have verified ow...

IsaacHoover by Good Citizen / Bon Citoyen
  • 613 Views
  • 15 replies
  • 0 Bravos

Cant Call Out

I am having issues making calls to certain numbers, while in Fort Rouge Winnipeg area. When I try and call out and it fails I hear an automated message "2UT1 All Circuits are busy please try your call again later". The ones that have returned the err...

jhnest by Great Neighbour / Super Voisin
  • 282 Views
  • 4 replies
  • 0 Bravos

Resolved! Add On

I purchased an add on for 500 minutes in Canada. The amount was taken from my credit card. I have not gotten the 500 minutes in my account

Greyhound by Great Neighbour / Super Voisin
  • 428 Views
  • 5 replies
  • 0 Bravos

Resolved! No service/puk

No service-puk code to unlock phone to use service 

Kingjmoney by Good Citizen / Bon Citoyen
  • 411 Views
  • 6 replies
  • 0 Bravos

Resolved! Expired plan - expired SIM card

Hi:My plan is expired - when I try to login, my password is rejected.When I click to reset the password, no password reset email ever arrives.Support (new sales) said that my SIM cannot be used to set up a new account, and that I need to contact Exis...

rrrr by Great Neighbour / Super Voisin
  • 289 Views
  • 3 replies
  • 0 Bravos

Resolved! Payment

My card double charged

Farrah2 by Great Neighbour / Super Voisin
  • 388 Views
  • 8 replies
  • 0 Bravos

No red dot notification on voicemail icon

My Iphone 13 shows a red dot on the phone icon when I miss a call, and a red dot on the "recents" icon within the "phone" choice, but does NOT show a red dot on the "voicemail" icon. The only way I know if I got a voicemail is to go in and check. I h...

publicsteve by Good Citizen / Bon Citoyen
  • 1754 Views
  • 21 replies
  • 2 Bravos

My new plan didn’t renew??

I changed my plan 5 days ago from 10.5 GB of data 3G to the Lunar sale 20GB  4G and it says it will start on the next billing date which was today, but for some reason it didn’t start and my old plan renewed. Does anyone know what is going on?

TBolt by Great Neighbour / Super Voisin
  • 301 Views
  • 7 replies
  • 1 Bravos

Switched to 45$ plan but getting charged 46$

I switched to the 45$ plan but I’m getting charged 46$. my estimated plan cost with rewards should be 40$. any insight into this? I just checked my statements through the bank and the past few months I have been charged 40.25$ but this month it’s 46$

Dantorstol by Good Citizen / Bon Citoyen
  • 441 Views
  • 11 replies
  • 0 Bravos

Resolved! How to get my invoices from 2022

Hello, can someone help, please?I switched to a different provider this January 2023 and I don't have access to my Public mobile previous account. How can I get my last year's bill (invoices) for my tax year 2022? I only know the account number and t...

Veronika1 by Good Citizen / Bon Citoyen
  • 613 Views
  • 10 replies
  • 0 Bravos

Resolved! Payment info

How do I update my payment info?  I have a new visa

Natjohn by Great Neighbour / Super Voisin
  • 363 Views
  • 7 replies
  • 0 Bravos

Resolved! Reset password not working

I am trying to reset my password and I keep getting the following error: There was an error resetting your password. Please try again later. I then tried repeatedly to remember my password and I think I’m also locked out now. Can anyone please assist...

Barneet56 by Great Neighbour / Super Voisin
  • 381 Views
  • 4 replies
  • 0 Bravos

Resolved! 15gb

i took advantage of that promo around halloween and switched to the 15gb at 4gb promotion and today i got a message saying i almost used up my 5 gbs , i should have 15gb for one year at 4g speeds where did the other 10gbs go?

aidenxxx by Great Neighbour / Super Voisin
  • 587 Views
  • 9 replies
  • 0 Bravos

SIM card not delivered / Did not receive SIM

Ordered Sim card around the end of December 2022, still have not received it. After chatting with CS agents and opening a ticket, an agent placed another order, but it has been two weeks, still nothing arrived. Have anybody else been through this? Re...

TobyGrey by Good Citizen / Bon Citoyen
  • 334 Views
  • 5 replies
  • 0 Bravos

Sim not Received

Hi, I ordered a SIM and did not receive it. It has been more than 10 days. Order number is 323608 

tototomate by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 0 Bravos

Resolved! Unexpected switch to 4G plan

During January my daughter was unexpectedly charged for a 4G plan. I did not ask for it, and she claims she did not either. Is it possible to find out why Public Mobile made the switch? For example, was there a text message sent from her number reque...

avoran by Great Neighbour / Super Voisin
  • 786 Views
  • 18 replies
  • 0 Bravos

Account Suspended

My account has been suspended despite the fact my credit card info is correct and up to date.  I need to have someone from Public Mobile resolve this as it has nothing to do with my credit card

Resolution by Great Neighbour / Super Voisin
  • 356 Views
  • 5 replies
  • 0 Bravos

Suspended account

My account is suspended because I had to cancel my credit card. How do I re-activate my account 

Hassan2 by Good Citizen / Bon Citoyen
  • 370 Views
  • 6 replies
  • 0 Bravos

New Credit card update

I can't update my cc info. I keep getting the same "oops something went wrong. Try again later" message. I've tried the incognito approach and still no luck. I need help from actual people to fix this issue. Never had any complaints about the service...

MartinZ by Great Neighbour / Super Voisin
  • 270 Views
  • 4 replies
  • 0 Bravos
Need Help? Let's chat.