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mlaurenw
Great Neighbour / Super Voisin

I partially set up an account for my mom, but she didn’t have a SIM card at the time, so we logged out. We were able to log back in, but when I hit the button to continue the set-up process, it redirected back to the login page. How do I get it to move on? (When I re-entered the same password that just worked, it then said it was incorrect.)

2 REPLIES 2

hTideGnow
Mayor / Maire

hi @mlaurenw 

please download the app and use the app to finish the activation 

if still cannot login, please submit ticket with cs agent and they can complete it for you 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

softech
Oracle
Oracle

@mlaurenw did you try to use to app to complete the activation?

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