I'm traveling in the USA, I purchased a plan but I can't send or receive calls

[hTideGnow]

HI @Sherry1124 

can you confirm if you have a Canada-US plan or you got the US roaming addons?.  And your phone can connect to T-Mobile or AT&T?

You said you cannot send and receive calls, how about text or data?

[Dunkman]

@Sherry1124 

More details would be helpful. 

Which plan are you on?  Did you purchase a 15 day USA roaming package? 

Here is some general information:

https://www.publicmobile.ca/en/ab/get-help/articles/us-roaming-troubleshooting