How come I can't put money on my phone

[Saskcracker1982]

If I new this was problem with this service I wouldn't have signed up for it. I need my phone back and right now I can't do that. I log in and it says forbidden ai. 

[Saskcracker1982]

I bought a voucher and I had to pay using my credit card to even get on the account, what do I do with this $60 voucher now? I tried adding it to my account for next time as there's an option to enter that information in the app. But it doesn't work. 

[Dunkman]

@Saskcracker1982 

The website is finicky.  Try a different web browser, clear cache or incognito mode.  Even try a different device.  

Have you download Public mobile app?  You can even try the app. 

[BKNS27]

@Saskcracker1982 

You can make payment with 2 other options:

- Dial 1-855-4PUBLIC or 611 and make a payment with your CC on file.

- Purchase vouchers and dial 611 and enter the voucher number and PIN. Vouchers can be purchased from these locations:

7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples

Or contact a CS_Agent by private messaging to gain access your account and enable Subscribe on your CC on file at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Staff hours are 9:00am to 10:00pm EST and they will pm you back in the morning.