Snatched all my data bonus and international talk time

[EWAY1]

Why all my data bonus and international talk time bonus disappeared from my account without my consent 

[EWAY1]

After I kept logging on and off the 4th time, my account information was  refreshed and the bonus information reapppeared

[colleeno · Accepted solution]

@EWAY1 

That information is now found under Usage Breakdown.

[ORNGNBLK]

Thank you. Please take the time to share here what happens in the end, in case other users are experiencing a similar issue. Good luck 

[EWAY1]

No I did not switch plans and still cannot see the data bus and international talk time in my account.  I will open a cs ticket.  Thanks 

[ORNGNBLK]

@EWAY1 Did you change plans recently ? If not, try logging out of the app and back in, clearing your cache, and/or using private browser mode to see if your extras are still there. If still not, please open a ticket with a Cs_Agent to investigate further. Best of luck, and keep the thread up to date if you find the answer. Hope this helps