All of my add-ons for Data and Long-Distance have suddenly disappeared!

[Ed_Shiels]

I have been a Public Mobile customer for several years and during that time accumulated several bonus and paid add-ons, including Long Distance and the previous Holiday Bonuses. In October I had 6GB of data add-ons unused and over 1500 International Long Distance minutes unused.  When I checked my account today, all of the add-ons are gone and I have not been using them. Has anyone else noticed this happening recently. Is there a glitch in the system or is something going on here?

[-GH-]

Me too!  My add-ons don't show online or on my phone, even after I just purchased. another.

[Ed_Shiels]

Thanks for your reply! I can't seem to get the add-ons to show via my laptop browsers, but when I installed the app on my phone I can now see them. PM really needs to fix the desktop/laptop browser access bug. This was never an issue in the past.

[Ed_Shiels]

Will, do - thanks!

[Chalupa_Batman]

As noted by @Handy1 reach out to a CS Agent to find out what happened. Please come back and share what happened.

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Ed_Shiels]

Thanks, tried that, but still not showing my add-ons.

[Ed_Shiels]

Thanks. I tried using another browser with incognito mode, after clearing the cache, but still not seeing my add-ons. 

[Handy1]

@Ed_Shiels  Maybe it’s cache  issue try checking again with new web browser window and use incognito mode / private mode and check again or try the app instead . Also you didn’t have your account suspended and had to make manul payment by any cache did you ? I saw another poster mention this happened by suspending service for a time and when they made manual payment again their  bonus add on was gone . But if still  same after checking agin with suggestion above get support to investigate and please report back to us what the issue is is or if they fix it for you please 

can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

Hey @Ed_Shiels 

With my app I just pulled the screen down and it refreshed. 

You can log on via PC, before you use a browser, clear the cache and history. Then close the browser, reopen and log in and check again. The site is known for cache issues.