lost phone - cant login

[theform]

I lost my phone. It now asking me to verify my phone account with a verification code texted to my phone. I dont have the phone so i do not get a code. What can i do? I started a new account with a new phone, so i am good there. Now i just want to cancel my old phone. How do i cancel it if i dont get access to the text code?

[theform]

unfortunately, there is no option to verify for email as the text verification is the second stage after I have already verified via email code. I have opened a Private Message to an agent and hope they can help, as you suggest. TY.

[theform]

The issue is that it prompts you for the email verifiction, then once that is verified, it prompts for the text verification code. so it wants both codes and doesnt have a button or option for anything else. thank you for your advice.

[hTideGnow]

HI @theform 

did you try click Didn't receive code at the verification step?, it will then give you the Send email option

if that does not work, then you will have to ask support agent to help.    you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Handy1]

@theform  Can try and gap “didn’t get code “ and you might get option to send code to email instead of not get support to report phone lost/ stolen for you until you get new phone / SIM card 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

adding once you have new phone and SIM card support can sim swap the number for you and you will keep same phone number and plan @theform 

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: E...