Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Excuse me if this has been discussed already, I have not seen anyone talk about it yet. I just switched for the $25 500mb + 500mb, during the plan selection the details list the 2 separate 500mb items My current plans seems to simply be a 1gb plan, ...
I've just insert my sim card. I can't make any phone call or receive any phone call and sms.
I have browsed through a number of posts regarding SMS. I think my issue has started since I used the US roaming add-on a couple months ago. SMS is not working consistently. Sometimes, messages don't get sent out or it takes over 10 minutes to rec...
I would like to know if it’s possible and if so, how does one make a payment using available funds?
I joined Public Mobile only a few weeks ago and have just learned that maybe I could port my landline number. Can someone tell me if this is possible and, if so, can I still do it with the SIM card I have or do I need to buy a new one? Many thanks.
Get some real LTE. Customer service won't be much better but at least they have a phone number.
I may be setting up an account for my boyfriend soon and I read that when porting a number it may be better to activate with a temporary number and then port the number . A) Will this really help and how? I assume there would still be a delay in the ...
I did not see my reward in the overview tab? thanks!
InterestingWe keep hearing both that yes you can transfer a balance from Public to Koodo and no its prepaid so no way to transfer a balance from Public to Koodo As many of you may be aware, next week is the cut off date for the most recent round of m...
I am planning to get and pay for a Public Mobile plan for my mom. I will likely register with the same email and credit card that I used for my current account. Would I still qualify for the "Refer a Friend" award? If not, does it have to be register...
Last month I changed from $25 just calls and text plan to $30 talk and 500mb+500mb bonus plan. But I was charged $35? Did it register wrongly my plan as 1GB? Is it possible to get refund on this? Thanks.
Have not been able to set up auto pay or even make a payment using my Master Card. Does PM perhaps only accept VISA Cards?
Hi, My friend who is with Fido, is interested in switching to Public Mobile. She was wondering if she would be able to keep her current number. Thanks!
Just noticed that the lower $25 plan is also available to existing users. If one were to switch as instructed would the $10/month for 6 month bonus still apply?
Hi there Just needed a phone for this month, and assumed that when the month ends, and without autopay, the plan would lapse and get cancelled. But it got renewed. I'd like to cancel it (and get refunded). How to do this? Thanks
This new plan is definitely an aggressive move by PM, and it's bound to attract plenty of new customers. People have been waiting for a plan similar to this for a long time, and I consider this to be very similar to the Fall Promo, in terms of the am...
the plan was on the website earlier now i was gonna change my plan its not showing up?
As per title, would you please help me rectify this? Thank you!
I think I just made a big mistake here. When doing my activation setup, I put my home phone number under "Alternate Phone Number" and now it's my new phone number for my cell phone, not my old cell number that I trying to port. I know I put my old c...
Is there a Public Mobile link that describes the basics of setting up your voicemail system? And how to access your voicemail?
I can make outgoing calls but cannot receive calls?
Need to buy SIM Card ASAP SouthShore or Montreal. Where to go ?
I just signed up yesterday, and I checked my account today. I have a very basic plan with 50 talk minutes, 50 outgoing messages, and no data. To my knowlege I have not initiated any messages. I spent most of the time trying to get my iPhone 7 (iOS 12...
I am looking for an affordable plan for our daughters first phone, which will primarily be used for texting. I had almost pulled the trigger on a different provider (won't mention the name), but then I realized that for their cheaper plans, when they...
Is anyone else’s data not working or SUPER slow? I just renewed my plan on Monday and my data has been so bad since then. Can I trouble shoot this myself or is it a public mobile issue?
Hi - Would like to set up auto payment from my credit card but even though I perused my account page I can not find where the activation button is. I can find the make a payment section but again can not find how to activate the auto top up. Could th...
Hello,I am an elderly client and l had my number ***-***-**** for the past 20 years and so. The number currently has not been given to anyone at this moment and time. However; you have taken my number for re-circulation in saying for non-payment for ...
Hello there I have a questionyesterday I tried to order a SIM card online but it tells me all the time ZIP code does not match with billig address so I assumed because the billing address on the credit card does not match with the billing address tha...
Changed to a new plan to be active today Had no service for hoursNow my friend has lost there monthly referral .. message said due to in activity.I'm confused
