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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 53639 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 61841 Views
  • 186 replies
  • 31 Bravos

Dave letter

PM has about 160000 customer s. Telus has 12 million . So perhaps they may give PM customer s.   A final chance to move over to Koodo before 2019.  Telus Koodo and original Pm with call centre and new Pm no call centre . So 4 different services under...

guinness22 by Great Citizen / Super Citoyen
  • 1625 Views
  • 10 replies
  • 0 Bravos

Going to switch to Koodo anyways

Anyone here think maybe the switch to Koodo is the better choice now anyways?  I think i will do it. My 3 month is just about due by March 15, the plan is almost the same (i pay on average now $37 on PM). Koodo will give me $100 and $50 referral cred...

shawnie_boy by Model Citizen / Citoyen Modèle
  • 2200 Views
  • 8 replies
  • 2 Bravos

PM's 90-day 12Gig $120 vs $40 offer on Koodo

Does anybody have the complete comparison of the Fall 2016 plan ($120 12Gig 90days) versus what is being offered on Koodo as an alternative? Is it correct to say that if one has no referrals, he will only be missing out on the autopay credit? What am...

evergreen by Good Citizen / Bon Citoyen
  • 1980 Views
  • 8 replies
  • 1 Bravos

When/how do I get refund after switching to Koodo

Hi Mods, so I made the switch to koodo per suggested action by Dave's text before receiving the 2nd text right after I was charged by PM $120 for the next 3-month service (I was on $120 90-day 120GB plan). Could you tell me how/when I will get my $12...

siul8er by Good Citizen / Bon Citoyen
  • 2421 Views
  • 8 replies
  • 1 Bravos

Koodo offer

Might it be possible to get Koodo 4 GB plans if I on old legacy pm plan .1 GB 43 a month . Thanks Dave 

guinness22 by Great Citizen / Super Citoyen
  • 923 Views
  • 3 replies
  • 0 Bravos

activating sim card

have been with public mobile a long time.  Its ALWAYS BEEN AN ARDUOUS PROCESS TO DO ANYTHING ONLINE WITH IT....today, I'm trying to activate a new sim card for my sons phone.  Filling out the long form but it just keeps coming back with the passwords...

bullcrap1 by Good Citizen / Bon Citoyen
  • 1086 Views
  • 6 replies
  • 0 Bravos

Anybody able to get Koodo 4GB offer on a NEW line?

Was anybody able to get the Koodo 4GB $40 for PM users offer on a new line using the code? I'm sticking with PM (for now) but would possibly get another line.  Yes I'm aware the text said for my # only but wanted to see if anybody was successful in s...

torontokris by Town Hero / Héro de la Ville
  • 3756 Views
  • 19 replies
  • 0 Bravos

Resolved! I do not work here

Oh for the love of .... Ok since I have been sent requests to clarify through direct messaging on both this forum and on the other board I will state it simply and for the record I AM NOT AN EMPLOYEE OF PUBLIC MOBILE Not nowNot ever You conspiracy nu...

kav2001c by Mayor / Maire
  • 4454 Views
  • 23 replies
  • 6 Bravos

People who switched to Koodo...start your complain to CCTS

I have already submitted my complaint to CCTS how Public Mobile's immature mischiefs caused me switch to Koodo. Submit your complaint to claim back PM fall promo 2016 plan if you have switched to Koodo already. You got nothing to lose anyway right? h...

Civic_E by Model Citizen / Citoyen Modèle
  • 3391 Views
  • 12 replies
  • 4 Bravos

Switched to Koodo Already

Again what a joke by PM!!!!I had to switch to Koodo because my due date was on Feb 16 and I did not want to pay for another 90 days...so i moved. Will there be any way to move back to PM for the same plan?Should I complain to CCTS for mischiefs by PM...

Civic_E by Model Citizen / Citoyen Modèle
  • 2638 Views
  • 9 replies
  • 1 Bravos

Resolved! Galaxy S7 Edge + Clean Base Android

Anyone know of a reliable site where one can get a copy of Android installed for an S7 Edg?  Had this phone from Roger's and it still has its bloatware on it. Would love a clean Android only copy of the OS if it's possible    Thx Tim

timmmmeh by Great Citizen / Super Citoyen
  • 3785 Views
  • 7 replies
  • 0 Bravos

Follow up message

Just got the text saying they aren't moving forward with the price increase so everyone should be getting it soon.  I messaged my referrals as soon as Dave's letter came out going to catch them before they jumped ship.  I hope others haven't lost ref...

Resolved! Help with intercarrier texting issue

@CS_Agent I really need help with an intercarrier texting issue! I got my number ported over to my old one that's with petro canada and I can send texts but can't receive any! I read on these forums that public mobile can resolve it.Thanks!

thecatpetter by Great Neighbour / Super Voisin
  • 1801 Views
  • 3 replies
  • 1 Bravos

Resolved! Unlocking phones

Hello, I want to unlock four of my phones please guide me how to do that @Moderator_Team Jae 

butterflow by Good Citizen / Bon Citoyen
  • 2405 Views
  • 3 replies
  • 1 Bravos

Resolved! First payment was more than the plan fee

I purchased a SIM card from Walmart & signed up the $90 for 90 days plan on Jan 31. Just noticed today that my credit card was charged $101.70. I want to know why I was charged $11.70 extra. Is this activation fee? I didn't know PM has activation fee...

YJG by Great Neighbour / Super Voisin
  • 1532 Views
  • 4 replies
  • 0 Bravos

Facts: Koodo transfer offer for PM 12GB $120/90

I'm not affiliated with PM or Koodo, just another PM customer caught in this PM 12GB $120/90 rate increase. This information really should be coming from a PM announcement, but I hope it'll answer some questions for many of you. Please keep your opin...

Koodo.png KFootnotes.png KDetails.png
dhuang by Great Neighbour / Super Voisin
  • 1585 Views
  • 3 replies
  • 5 Bravos

Resolved! Already buy US Roaming Bundle Adds ON buy not show in My Adds ON

This morning bought US roaming bundle and paied $22.6.  The money is already in my public mobile account. But not show in My Adds ON.Read intruduction at following link:https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Learn-all-about-US-...

jessiecell by Good Citizen / Bon Citoyen
  • 2814 Views
  • 8 replies
  • 0 Bravos

Took Koodo Offer

Yes I had switched to Koodo! Couldn't wait to see what happens or what kind of resolution CCTS gives because my renewal date for $120/12GB Fall 2016 Promo plan was today Feb 16th. I had a choice to either pay $120 and hope some miracle would not incr...

Screenshot-2018-2-16 Mobile services Koodo Mobile.png
Civic_E by Model Citizen / Citoyen Modèle
  • 4881 Views
  • 27 replies
  • 6 Bravos

Resolved! is this charge related to my public mobile bill?

a few days ago I was billed for my public mobile account, but on the same day I received two seperate charges from "vesta chatr" of around $50 each. When I call the number on my statement they cant give me any answers unless i provide a cc number whi...

rdushkevich by Great Neighbour / Super Voisin
  • 16718 Views
  • 7 replies
  • 1 Bravos

The actual Koodo offer

As reported by a customer, Canada wide calling is included. Another customer reported that signing up for an actual tab purchase was not required.  

Koodo offer 2018.pdf.jpg
Luddite by Oracle
  • 3545 Views
  • 16 replies
  • 4 Bravos

Porting when account is inactive

Sorry if there is a solution for this already, I'm not a very slow mobile device and having rouble searching/loading pages at the moment.I'd like to port my # over to Freedom Mobile (recently started with them) however my PM account is now inactive a...

jonathan-r by Great Neighbour / Super Voisin
  • 2430 Views
  • 3 replies
  • 0 Bravos

Why was billing date changed.

My wife and I had a billing autopay date of March 7th. After yesterdays announcement the date change to March 16th. This means we have to pay the new 150 price for our  next cycle instead of the 120 original plan price. Can a mod please contact me wi...

TVHS by Good Citizen / Bon Citoyen
  • 843 Views
  • 2 replies
  • 1 Bravos

Resolved! New phone recommendations?

It's that time, I've been waiting for years!  My LG-C800G (purchased mid-2012) finally won't hold charge for a full day, and Android 2.3.4 just ain't compatible with a lot of software these days, and well ... it just kinda looks too clunky and chunky...

Korth by Mayor / Maire
  • 3808 Views
  • 10 replies
  • 1 Bravos

Forgot username

@@CS_Agent I know it's moot now, but I had to reset my password for Community using the "Forgot username or password" link. So I went to change my password but I had trouble logging in still. Turns out that I couldn't remember my username. I eventual...

Mystery by Great Citizen / Super Citoyen
  • 2454 Views
  • 5 replies
  • 3 Bravos

Using another line to Port my number to koodo

Hey Im thinking of either switching to koodo or trying to get Fido or something to price match. ButDo you think that if I use my legacy plan line to buy the sim and plan could i port my newer PM line with only 6gb/120$ per 3 months instead Wondering ...

Etae by Great Neighbour / Super Voisin
  • 1135 Views
  • 3 replies
  • 0 Bravos
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