[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone porting problem
HelloI've joined public mobile recently and am trying to port my phone number without success.I received a text message "We're experiencing difficulkties processing your request to move to Public Mobile. Please go to Public Mobile, click Contact us a...
Resolved! help
please help i bought a 3 10 dollor phone cards and put them on my phone and i have a 12 dollor credit so that should be 42 dollors and my bill is only 33 i was using my phone yesterday and last night and now it is not working and when i go on my acco...
Monthly payment
I just made a payment on the 17th!! Now my account is inactive!!What happened??
Your **bleep**
I renewed my phone service the 18 of January.. today it was cut off and I was than forced to spend another 34$..I want to be reimbursed and compensated for all the bull**bleep**..this has affected my work and I had to go pay to use a computer because...
Account suspended
I made my payment March 15 and today my account suspended after working .who can I contact to fix this
Resolved! Need to rest the account
This is my phone number RemovedI am not able to access to my account. Please help me Phone number removed by ShawnC13
Erroneous message when sending texts: Sorry, your current plan does not include text messaging....
Yesterday my texts weren't being sent until autopay went through. Now I can't place calls (maybe I can't receive them either). Did something with the Loyalty points changes break something??In My Account, I can see the following message:"Please disr...
Cancellation of service
Why has my service been suspended for non-payment when i have been on auto pay for years? Thee is nothing wrong with my credit card.
Resolved! Charged Twice! See attachment
I’ve been charged twice this month! I just upgraded to the $25 Canada wide, unlimited text message and data, but I’ve been charged $50. Please could a moderator look into this for me.
Nothing outgoing
Unable to make calls or texts. I'm not able to send any texts or make calls. I can receive texts though. I have purchased the $15 special plan which includes 100 Canadawide talkUnlimited internation text picture and video. Why can't I make calls or t...
Paid twice...
Yesterday my account dues were paid by voucher , get up this morning and I find out I have no service. I tried to re-enter the same numbers from yesterday...no good, already been used by me yesterday...I had too go out and pay for another voucher...r...
Why am I not recieving calls
Hooked up a friend yesterday and his not recieving incoming calls. Goes to voicemail.Text works and outgoing calls work.
Account Suspended??? Plan expired????
Starting today March 22 2019 I cannot make or receive calls or texts.On the login page it says that my "service has currently been suspended due to insufficient funds".Really?I am on auto-pay. My Public Mobile Account transaction history shows that p...
Resolved! Cut off Service...for what reason?? I paid!
Hello...this morning I discovered that I was cut from my phone service. I paid my $30 voucher on March 17 (I already had a $3 credit from previous payment)--and my service is for $33.00. WHY have I been cut off? My phone was working (as it should)...
Phone not working
My phone is not working and i put money on it 2 days ago
Resolved! Age Requirement
I would like bring my teenaged daughters to Public Mobile from Bell Mobility Prepaid. For Bell because they are under the age of majority their accounts had to be under my name they could only be authorized on the account with my credit card on file...
I paid my bill still no service
I'm so upset my phone work for two days then it was cut off today I'm very upset can someone fix this.you charged me twice. Fix this now
Urgent Help - Account Suspended, phone not working
My phone is currently not working at all. My account account is currently suspended for non-payment.I have toppped up my account on March 20, 2019.$37.29 has been charged on my visa card. I have confirmed this with VISA.The payment history shows that...
What the heck is happening?
Really, my account is suspended, for what. My account is up to date. I made a payment on March 17. So, now I should pay for another 30 days service within a month. No way I am paying $33 again when I did so on March 17, 2019. Is this part of the cha...
$50 plan
Me and my daughter have just moved to public mobile. we have the $50 plan, which has unlimited talk and text canada and US.we are going to the USA in aprilcan we talk and text in the USA between our 2 phones? or do we have to have the add ons for us ...
MY PHONE JUST STOPPED WORKING BUT I PUT MONEY 3DAYS AGO
I just put money in phone 3days ago and the phone works good and today i received a call telling that i need charge more money what's going on with public mobile please i need my money back
Re: [RESOLVED] Select customers on Province-wide talk plans experiencing outbound call issues
Good morning, I got this sms yesterday, I seemed related to the 'outage'. I'm also on the province-wide plan. I got it from 306-991-0020, and it says that there has been a refund on my account in the order of 45$, and asks that I click on http://159....
Internet connection, receiving texts and e-mails
I have lots of data in my plan (not used), my APN settings are good, my data is turned on. I still can’t access the internet! I also receive text messages and emails 2 to 3 days later than originally sent by sender! I am loosing important opportuniti...
PAYMENT UP TO DATE, SERVICE NOT WORKING!!! PLEASE HELP!
I paid for my service last night and the payment went through because my phone started working again (I was able to make calls and text) but now this morning my phone is not working. It says that my account has been suspended and needs a payment to c...
Resolved! Account Suspended While On Auto-pay
Not impressed this morning....my plan renewed 2 days ago and today all of a sudden it says my account is suspended and I need to make a payment. Conveniently there is no call center to contact anyone to get this resolved immediately. How long do I ha...
Resolved! Double paid
Hi, I was on the legacy plan until monday and my phone stopped working. I thought it was because the autopay did not work so I made another payment but my phone still did not work. I found out it was becaus of a system problem. However, this morni...
Resolved! On Autopay, But says I do not have an active plan
Hi, My account has been suspended even though I'm on autopay. I checked my bank account online, and it shows I was charged. On the Public Mobile website it says to disregard the message if I'm on autpopay, so when can I expect my service to resume? O...
Unable to activate SIM and create an account
Hi there,So I tried to activate my SIM online. After putting my banking info in the last step it gave me an error message. After that I have been trying to do the whole process again but it doesn't work for me. I have used every possible solution by ...
