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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Follow up on my successful plan change

Since everyone was experiencing the same problem as me: Plan didn't change I checked my account again a week later after my new cycle and it now states my plan is the 120$ promo plan as promised. My only issue is i paid my previous plan (the same pla...

No incoming calls - 9 days and counting

ported numbers

Hi there, both my husband and I ported our numbers and signed with public mobile over a week ago..we still cannot receive calls..our phones go to our old bell voice mail...and we are having issues with texting as well...emailed public mobile a week a...

7 Days no Service or acknowledgment

Still being told 'you do not have a long distance plan'. I cannot use my phone. This company is completely failing. Better Business Bureau called, hopefully they can spark something. And stop telling me to restart my phone, or that maybe I moved. ...

10 days. Still no service.

Still stuck in porting limbo. I've put my wind sim back since and it still works thankfully. I received an email from PM. But alas. It was only a customer satisfaction survey. Suffice to say, I'm not satisfied. Not satisfied at all. No communication ...

No response for koodo port in

I have emailed support for a port in from koodo but i still havent recieved any response from support. Any ideas on how to get the help with my port in? @Shazia_K

Re: Credit for Activation Issue After 12 Days

I don't have full service on my old SIM so I can't receive any incoming calls from either sim. PM please help

Credit for Activation Issue After 12 Days

After 12 days and still no incoming calls and texts, and paying two plans. Just silence from PM, it is frustrating. I have given up.At this point, I just want to know how I can get the credit from PM or defer my start date with PM until my number is ...

I porting still hanging in limbo

HiLike hundreds in this forum. My porting has been stuck in between koodo and pm.Messaged @shazia_M but she hasn't read the message yet.Now I don't even get incoming calls. Thou outgoing and data works.What else can be done to make this problem fixed...

WAITING 3 WEEKs FOR TECHNICAL SUPPORT FOR FIRST TIME ACCOUNT LOCK OUT.

I have been waiting almost 5 days now for a response to get a simple account unlock email...hell any type of response. I have posted in community asking for help, sent private emails as suggested andeven tried the public email technical support. I ...

Porting issues day 9

So my phone works with data and text and phone calling out.I can't get calls or text msg from other user beside pm customer.It's been 9 daysI called Rogers my old company they said the line is taken half way by Telus.I have to call Telus and have the...

Plan

Allo i have the 120$ per 90 days planAnd i have 400min fr long distance callBut everytime i tried it it ddt workIm trying since October...

Resolved! Activate SIM - Step 2; Choosing #

I filled all my informations on Step one for about a thousand Times now. When it's time to choose the area code, the choices don't appear. When I click continue, it tells me to choose area code. I tried on every platform I could. I can't see the area...

Sorry, we cannot complete your call, you do not have the required long distance add on

"Sorry, we cannot complete your call, you do not have the required long distance add on". I am calling local numbers. Also I am not getting incoming calls or texts.

I paid for my $42 plan on Nov 10 and I am still unable to use my phone

Hi PM, this is my fourth time writing to this forum about my problem and I'm quite annoyed. I paid for $42 on Nov 10. The transaction went through; however, my phone plan was never activated. I tried doing everything possible when it came to troubles...

Resolved! Porting from Virgin - partially worked for a day then went back to completely not working

Got SIM card on 19th, tried to activate it - didn't work, got stuck at the last step;Tried to set up my PM account on 23rd, with the walkthrough http://productioncommunity.publicmobile.ca/t5/Discussions/HERE-IS-THE-FIX-EVERYONE-IS-WAITING-FOR/m-p/106...

"Unable to verify your credit card information"

I just cannot figure out why my CC is not working. When i was signing up with PM i couldn't pay with my Visa. I don't know why but they just couldn't verify my credit card information. I thought it was some sort of system glitch since so many ppl was...

Good luck to all those having issues!

Hi guys,Just been reading through a bunch of your issues lately and realizing it's currently really difficult for other customers, like myself, to help you out. Most issues require the attention of a moderator or someone with access to your account. ...

Moto Z 32GB

Anyone have this phone? Huge $420 credit discount right now on Koodo considering ordering just to flip lol

Still unable to log in to my account..

So, I made a post before, regarding my issue for not being able to log in..I'm still using my Boyfriends Sisters account (this one) to communicate. It's been almost two weeks and I have yet to be helped with this issue.Second post and I've submitted ...

Resolved! Plan change not taking effect

Hello, my friend joined pm few months ago and before the fantastic fall promo plan. She got the 2gb plan and couldn't be happier with it. I let her know that she could double her data due to the fall promo. She gave me access to her account and I act...

Sorry, we cannot complete your call, you do not have the required long distance add on

I am calling a local toronto number and i'm getting Sorry, we cannot complete your call, you do not have the required long distance add on. I also cant accept calls or texts. my number isxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Day 9 - Numbers still not ported

I'm now on my 9th day of waiting for my number to port. I posted before, pm'ed a mod (@Mary_M), sent an email, and still no result. Looking for immediate assistance. Nearing a new billing cycle with my previous provider.

My SIM cards still haven't arrived!

Public Mobile - I ordered 2 SIM cards (paid $11.30 CDN tax in) on Nov 14th to switch due to your promotion for $40/mnth for 12GB plan. I got the confirmed email that it has been shipped on Nov 16th. It's Nov 28th and I STILL have NOT received these S...

Day 10 - Porting still not completed

Once again, I am hoping a moderator can help me out with my porting issue. I followed the guidelines & submitted a PM to the modertors. But my message on Nov 18 was still not read. Is that a timeline that I should expect?

Problème de mis sous tension mon nouveau iPHone 5

Salut,C'est un peu deçu après la reception de mon nouveau iPhone 5 32G que j'ai commandé via https://publicmobile.getorchard.com/, c'est site qui est recommendé par public mobile. Je suis incapable d'allumer ce nouveau truc, même si j'appui les de...

Customer Service on Vacation

Hi all, I like some others on this forum have been experiencing (partial?) port issues (since 20/11/2016). I have submitted support requests multiple times (23/11, 26/11, 28/11) but no responses whatsoever (it states response in 48 hrs). I even PM...

Data unavailable

My data of 500 MB was used up shortly after I started using my phone. The Usage History timestamp is not clear whether it was in the a.m or p.m. of the day. How could I have used all the data in one shot when I just signed up without downloading or u...

Activation Failed

Hi, After I did the payment it shows that the activation has failed, couldn't get my account setup, and wasn't able to receive any phone calls or texts but seems like the data is working and able to make phone calls (maybe its still porting the numbe...

ADMIN PLEASE HELP! Long time customer

I have been with public mobile for around 5years now, I just switched from my grandfathered plan to a new plan and as soon as it switched I am unable to make and receive calls and text messages! My plan is active and everything is paid... I have done...