Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The most current info I can find is almost a year old and just want to double check if any thing has changed. So my 2 questions are: Is it possible to port a number out of PM but still re-use the SIM for another number, as long as the account has not...
@Amine_E I got your message but I cannot reply. It says you have private messaging turned off?
I was not able change my plan via self-serve since this morning, it shows blank on plan change area, is there outage happening. I am in rush as my data ran out. thanks.
So my old carrier is offering 49 dollars for 6gb on full lte. I wondering if I should jump back on board...I have no issue with public mobiles speed but I could be faster when loading some web pages etc. Im wondering if public will match or at least ...
Hello, I am trying to port my number over to Public Mobile and am having issues with the first step. When filling in all my information I am constantly getting an error that my newly delivered SIM is invalid. Can you please help. Thanks, Ella
Just got back from purchasing a payment voucher, adding it to the account, the page tells me that the voucher cannot be added/isn't recognised. Are there system issues going on right now, or is there maybe a way that a mod or user could help me out ...
I am supposed to be on Autopay and all of a sudden this month it is not working and I have lost service. I am getting frustrated as there is no one to contact to get this issue resolved. How do I get this resolved immediately!
The system allowed 2 payments to be credited to my account, without letting me the see the payments go through, kept saying oops something wrong, but was charging my card without letting me know a balance due and I had to enter the amount manually. ...
PM used to have the 500MBI think PM needs to have it denominations of:250MB500MB750MB1GB1.5GB2GB This way, People can then choose WHAT fits their needs per say. Just saying, I think the 200MB and 1GB is Not enough variety at times
I have this phone, unlocked, works with other cards, I think it should work on Public Mobile: Doogee X7 Pro. My plan is the standard $30/30d, activated and paid. In the SIM cards settings I have the TELUS labeled card active, and set as the preferred...
Im not sure if I'm looking in the wrong place but is there a listing of which retail stores sell the payment vouchers to add money to your account?
As suggested in this forum, I chose a new number at time of activation three days ago. Tonight, I followed the porting number procedures as outlined in this forum by providing my Roger's account number, account name, pin number and old phone number ...
I no longer have access to my email account. HOW can I get the email and password reset?
I lost my phone and got a new phone and SIM card. I want to retain my number I have now. It wont let me on self serve
Hi, please see the attachment. (I have two lines btw) My auto-renew is moving most month up by 1day. is that due to 30 vs 31 days months? So Feb with 28 days should push that out? here my auto-renew days, you see withdraw day is moving up. 15/01/2019...
When People go on an "Extended Vacation" and wish to Idle Account, as it is, IF you switch OFF Autopay, and still have Funds in Self-Serve, Money will be deducted from Self-Serve UNLESS you click the Lost/ Stolen Icon I think Public needs to perhaps ...
Hi i brought public mobile for my mom but now she is not in canada and moved to other country and i don’t have sim card with me. I just want to cancel the account. Please advise how is that possible. I am not even registered to it.
If your Plan is in suspension, you will NEED to add Funds to RENEW your plan WITHIN the 90 day period from the time your account is in suspension IF you should FAIL to do so, then this is what will occur: Your Sim is no longer active and Need to pur...
So I'm currently on the 10$ 50min/50text plan, and I have a second sim with a different carrier. However, when I text, it still seems like its coming out of my public mobile sim, even though I deliberately deactivated it to triple check it was actual...
Hello, I am with $10 monthly plan. I wanted to suspend my phone for a few month due to the coming travel and thus turned off the autopay option last month. I expected that my phone will be suspended automatically. However, I just found that my curren...
If you use a Credit Card to pay, THIS IS IMPORTANT: All info you enter in self serve registering a CC, MUST match what your Financial Institution has on file, and Currently ALL CC's can be from Canada OR US with Verified Canadian OR US AddressesExamp...
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 The above Link is where you request for Moderator assistance ONLY ON the above Link do you submit ALL your personal info:Phone #A/C #Name and Billing AddressCC Inf...
I got a new phone a couple of days ago Zenfone 5Q ZC600KL and I'm not having any luck getting the mms to work. So far I have:1.Manually changed apn settings to those recommended here (APN Settings) 2. Restarted the phone / turned on & off wifi / turn...
Hi I cannot re-activate my public mobile number. It was deactivated yesterday due to me forgetting to update my credit card information and missing auto-pay payment. I tried updating the site with the new information and it wouldn't accept my credit ...
The plan on my account has been inactive for about two months but still hasn't reached the 90 da dot-dot. I'm trying to change my SIM card and a Top-Up voucher but it will not allow me to do either of those dr. I still want to keep the same number! P...
Hi all, sorry I know there have been a lot of posts in regards to cancelling a contract...but I just writing this to make sure I understand things correctly. Plus I have some questions for my specific situationSome background infos:I have here from a...
It always seems some people do not fully understand how the system operates in a prepaid system when changing plans. Here's a FULL break-down: When you wish to change your current plan for either a promo or a different plan (hence a new plan), you A...
So i got phone uograded this month and its still not fast enough for me .. Im worried though if i get a completely different phone like now im alcatel so if i go samsung or telus or whatever even apple iphone and its network unlocked.. Will my public...
Hi all,can I get multiple lines with PM under 1 name? Adding the hubby, and the teens... or I have to have them all separated?Thanks
Hello Public Mobile! My plan has expired 3 months ago. Today I want to renew it, but because it is expired (my phone shows me "Emergency Only"), I am unable to dial *611 to make a payment. I am also not able to create an account due to the fact that ...
