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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! SO FRUSTRATED AND DISAPPOINTED BY THIS INCOMPLETE ACTIVATION. IT'S BEEN OVER A WEEK NOW.

I didn't port a number over, I took one of the numbers that they offered. I have messaged MODs, wrote on their Facebook page, sent Facebook messages, email, wrote in the Community. I've done all that and still no resolve. I can't receive incoming c...

What Does it Take for a Moderator to Actually Look at a Post?

WRITING ALL IN CAPS? A joke? A quirky title? A story about how you're a bad husband? I've seen people do all of those with different rates of success. Some getting help within hours, others waiting days or weeks. I have the exact same story as th...

Account Overcharged a Week Ago and still ZERO communication from PM team despite my efforts.

I have had the most difficult time trying to get a hold of someone. I didn't think PM not having phone customer service would bother me. Especially considering emails to Public Mobile are acommpanied with the message "you can expect a response within...

Special plan for WInd/Freedom users to port to PM. Possible ?

Hi, Now that Wind is rebranded as Freedom and launching LTE in GTA and Vancouver before Christmas, I think PM has a very good chance of gaining these customers. Why ? Because their $45 LTE plan is so bad it makes me wonder if they were thinking at al...

Joke for the Day #2

Ok you know what they say about people who post news stories without bothering to check any facts? Apparently "Fido launched a $40 4GB plan to compete with ... VIRGIN!" http://dailyhive.com/vancouver/fido-promo-lineups-vancouver-november-2016

Resolved! Multiple Lines (3 lines) NOT WORKING since as early as Nov 17!!

I am having issues with partial ports on 3 accounts. I have sent a support email on Nov 17 and 18 and 19.. I have also PM'd @Shazia_K yesterday. I have not received any response. I am noticing that the support team seems to be HIGHLY UNORGANIZED. The...

Are there any moderators on right now

I need help to get some of my money back I over paid using my cc today I needed the money for payments if you can please talk with me today that would be great thanks

Resolved! My family has 2 accounts and want to swap numbers

Yes, I know I can change almost everything about my personal information for my account, but I am just wondering if there is a way to swap numbers between 2 accounts without any of them loosing their promotional plan? For example account A has number...

Resolved! Double charged

I was just charged to reactivate my phone because the visa debit card was not accepted.everything was correct with the number.I used a different card and it worked.I was charged to reactivatethen charged to change my plani believe I was double charge...

My phone is actived but...

I'm unable switch my phone overI got a text telling me toComplete the SIM & Activation online form...Do I have to do the form again? If I do then I need to pay again?! Please help me

Orchard Phones

Has anyone recently purchased a phone from Orchard? Their price for the Samsung S6 is actually pretty good! I'd just like to know if there were any problems that arised with your purchases.Thanks

Resolved! VISA Debit Not Working

Account is deactivated because autopay on my VISA Debit failed; however I've confirmed that there are enough funds present (with tax), and I've re-entered the card details numerous times. I've also tried on different browsers. Any suggestions?

I made a double payment can I get my money back

I made a bad mistake I made a double payment can they reverse it and I get my money back

Patience, PM Mods finally came through..

I just want to Thank @Mary_M and everyone at PM. I know its been a tough month for the PM support team dealing with everyone who signed up. I myself had issues with a port but after 9 days, it finally got resolved. Now I am a happy camper on the P...

Resolved! Porting from Wind

For the ones that were successful in porting from wind what information did you fill in?I was thinking just doing account # as that worked well when I ported another line from Rogers

Promo Question

Hi, I have a SIM card from before the promo, but just heard about the promo now... is it still possible to take part in the $38 promo? thanks

where is the SIM & Activation online form

Guys I just got the sim card today. After I activated it, I got a message from public mobile about porting my number, it says:To complete your request to move to Public Mobile, please go to Publicmobile.ca, click Contact us and complete the SIM & Act...

Can't receive text/calls

I'm starting to see that some new subscribers are finally getting saved from the port purgatory. Please help me@Mary_M @dave_M @Shazia_KI am a health care worker and I need this to be over with as soon as reasonably possible. It's been nearly a week ...

No service

I have switched over to Public Mobile and do not have any service. My port of my old number stated it went successfully and when I log into My Account and look at my plan my old number is listed there as my PM number. The problem is that I cannot m...

PM > everybody else

Just want to let PM and all the staff know that I've been very happy with the service for the past 2 weeks. No issues whatso ever and speed and connecting is superb! Keep up the great work

New billing cycle

Seeing that ports are incomplete, existing accounts with our former providers will be still active. What happens if issues don't get resolved and plans enter a new billing cycle on under our former plans???

DAY 3

Can't say that i have the same level of frustration as the people who are on day 17. The only thing keeping me sane through this gong show is knowing that I am in the same boat as everyone else. Funny, this is the thing that brings the PM community c...

Refund/Compensation?

Will PM honour refunds of any form to frustrated customers who are leaving PM? I see on this forum that many people have been waiting for more than 2 weeks. I understand that employees are working hard to resolve everybody's issues, but customers sho...

Unable to receive calls

Hi @Shazia_K, @Mary_M, @Saray_O, @Caroline_D I ported my phone number a few days ago and I have not been able to receive any calls. I can call out, text, use data, but any incoming calls go straight to my old providers' Voicemail. Could you please he...

Help with porting Fido number

I thought I had ported my number already, but I can only receive texts from a few of my contacts with my PM SIM. Any help with be appreaciated

Num de compte

Jai besoins de mon numeros de compte

BC Incoming Calls LTE

Hi,I ported over from Rogers a week or two ago, everything has been fantastic. Today at some point I stopped being able to receive calls while my phone is on LTE, the calling party receives a fast busy. If I power the phone off it goes straight to ...

Resolved! Late Promo

Hello everyone, I was just wondering if someone has been succesful in following the steps outline [here]. I just want to know if I can follow the instructions in the link and get the promo still. I can guarantee that I ordered my SIM card during the ...

No Phone service - 12 gig account weirdness

@Mary_M Logging into "My Account" and looking at the "Overview" tab, It currently shows that I have a Pick&Pay $120 per 90 days .. it shows no other details.. Below the "My Addons" section , It shows that I have 6GB of data..However when I go into ...

Response time for email

My credit was charged twice on activation and rather than dispute the claim I would rather deal with public mobile. I have emailed twice, how long does it take for a response?