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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

no long distance add on

Tried calling twice today to 778-910-0037 and got a recoding telling me that I have no long distance add on. Called on partners telus phone and got through. I have the 25 dollar plan ulimited calling ib BC and Ulimited text. Wondering if this is a gl...

Phone number I chose gets too many collection calls Need to change no

Please help me to get my 6478582041 to new no

Not sure which Email I used to get into my self serve account

Hi, Everytime I try to do forget password, the computer isn't able to verfy my email address. I am not sure which email I used to set up the account, and it is not telling me whether the emails I am entering is correct or incorrect. I checked to see ...

refund for a payment duplication ?

I would like to know how to get a refund for an accidental duplication of a payment?I accidentally paid twice for a month of August. Towards the end of August I switched to Koodo. Since i am no longer a public mobile user and the duplicated paymen...

HELP! My Account has been Deactivated

I need help!My PM account has been deactivated.I was trying to port my number over to Koodo last night. And it never happened.Since then my phone number with public mobile has been deactivated and not in service.HELP! How do I get my account re-activ...

Travelling, need to stop the service...

Hi Everyone,I am travelling and have to stop the service... I am using auto pay serivce and charged for the next month but not using MP services anymore. Please, suggest what to do and how to fix the issue? Is it possible to get refund for the month ...

Resolved! Does PM plan to offer competitive to Bell texting plans?

I have set up and trying out my PM $10 plan in addition to also retaining my Bell pre paid plan. Very pleased with PM reception, add ons that roll over, and option to top up only what funds are required. However the draw backs with PM plans are no ad...

long distance calls within my own city

So whenever I dial a 778 or 604 number in Vancouver it tells me it's long distance and I can't do it, these are both area codes within my city so basically the plan for talk I just got is worthless.....only second time dealing with you guys was tryna...

Resolved! Cannot connect to cellular data services

Hey, I was just outside the country for a month and now that i'm back i'm unable to connect to data services. My phone shows it's connected to 3G but using any data just brings up an error saying i haven't registered any cellular data services. Che...

Error message every single time I try to purchase a US Roaming Add-on on the website

Does anyone know why I keep getting this message every time I try to purchase a US Roaming Add-on? ValidateAndUpdateOptions/Balance_12ValidateAndUpdateOptions/Provisioning_-1Public Mobile takes my money, as the top off function seems to be working pe...

Koodo offer, invalid validation code

The Koodo migration offer is still available. I am considering switching my wife's account to the Koodo $40/8GB plan. If i text "Offer" to 5132, the promotion text is sent to me. When I go to the KOODO website, it accepts the JOINKOODOAUGDATA promo c...

porting from PC

Cant seem to get a reply from the mod team in regards to this how long is the wait ? as now i am paying for both ..

LInk 2 accts

is there any way to link 2 accts together, me and my husband signed up for accts on PM on sunday, would be nice to have them linked so i can keep track of payments ect Thanks

London Drugs agent may have screwed up with the one month free promo?

I went in on Sunsay to obtain the one month free offer and free SIM card. I stressed to the CSR that this was the free one month, she said she knows. However, I see nothing on my terms of service about the offer. I don't see anything on my account ex...

T9-1-1

Can anyone tell me what T9-1-1 add on is for

International calling

Is there any international calling plan for public mobile

Resolved! Blackview 9500 (3G , sms broken)

Just got a blackview 9500. And texting and 3g won't work,calls work ok but I hear I'm cutting out on their reciver

Help please. Unable to receive important business calls

I have received e mails stating people are unable to contact me by phone. I went into a business office I deal with and got 2 people from 2 different phones to call my number.The phone goes to an automated msg sayingwe are unable to reach the contac...

Resolved! 3g not working

i just did register to public mobile with a 40$ forfait including 4.5gb of 3g but 3g not workingeverything else as worked even number transfer, so i am using iphone 4s can anyone help?

Activation problem

Got the message that sim is activated post completing all the formalities. Still no network. Please thanks

Paid Twice

When I created my account I paid for a 90 day unlimited talk and text with 3G data amounting to roughly $140. Then I decided for my next 90 days, that only 1.5G would work just as well and impulsively paid for my next 90 days soon after. Does that me...

Resolved! Sim not workin

Hey actually I put the sim in my iphone and it perfectly had signal .. but when I put in my moms phone it doesn’t work .. it says no service .. I just got this sim and the retailer said its gud to go .. what should I do ??

connection timed out

get this error on a particular over seas forum but no other sites.phone is Lumia 950,same trying 3 different browsers.only happens using data,wifi works fine.any suggestions? Thanks.

Additional amount debited from card during one-time payment

Hi,I have set my auto-payment to Yes. I had a previous credit of $5 in my account and $2 added last month during Auto Pay. $7 in my account. I am on having $50 per month custom plan. Starting of this month, I made a one-time payment with - Payment Ty...

Phone number I chose gets too many collection calls Need to change no

Please help me to get my 647xxxxxxx to new no

Over Payment and contacting MODS

I tried to contact costumer service about overpayment, but nothing help. Very bad costumer support here. Some people don't use internet, how can they resolve problems?

Need more data

I’ve recently gone over my data, I added more to my account paid $30 and nothing happened. Anyone have the same issue? Also when does the data reset? First of every month?

Changed phone number

Hi, i changed my phone number but now the new number it doesnt work. Wat shud i do?

PIN

I am switching to Koodo but forgot my PIN, how do I find it or reset it?

Data Add-On simply did not work - no response from Moderator team via private message

Hello,I have sent three private messages to Moderator_Team since Sunday and have had zero response. I purchased a 1GB data add-on when I realized my plan data was almost up. The plan data ran out, and the add-on simply did not start working. There is...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

no long distance add on

Phone number I chose gets too many collection calls Need to change no

Not sure which Email I used to get into my self serve account

refund for a payment duplication ?

HELP! My Account has been Deactivated

Travelling, need to stop the service...

Resolved! Does PM plan to offer competitive to Bell texting plans?

long distance calls within my own city

Resolved! Cannot connect to cellular data services

Error message every single time I try to purchase a US Roaming Add-on on the website

Koodo offer, invalid validation code

porting from PC

LInk 2 accts

London Drugs agent may have screwed up with the one month free promo?

T9-1-1

International calling

Resolved! Blackview 9500 (3G , sms broken)

Help please. Unable to receive important business calls

Resolved! 3g not working

Activation problem

Paid Twice

Resolved! Sim not workin

connection timed out

Additional amount debited from card during one-time payment

Phone number I chose gets too many collection calls Need to change no

Over Payment and contacting MODS

Need more data

Changed phone number

PIN

Data Add-On simply did not work - no response from Moderator team via private message

Switched to new provider and ported out number wit...

Account frozen, email inaccessible — alternative v...

Cant make outbound calls

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