Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ordered sim card from online store Nov. 26 still haven't received. Help please
It won’t let me log in or change my password, won’t send me an email either. Please help me I need to add on my credit card to pay my bill
Hello @CS_Agent, are there any promotional plans for the upcoming boxing day next week in the works? Have there been any promotional plans that Public Mobile has offered in the past Boxing Days? Thanks.
Is there going to be an app to download in the near future? Something that can connect me to the community and my account? I hope so...
I'm thinking of upgrading my current PM plan to a higher plan. Will my current reward discounts be carried forward to the new plan or will I have to start from the beginning.
@Alan_K @Jared_K @ @ @Brooke_C @Mary_M ....Can we get a plan with unlimited texts? Similar to Koodo's $15 prepaid, but less expensive due to PMs online structure? Your promos seem to be aimed at higher priced plans.
Hello, I've been signed up with Public Mobile for a few months and I love it. Now my partner, who has not previously had a cell phone, would like to sign up, and he would like to transfer our landline number. The problem is, I am the account holder f...
@CS_Agent I’ve tried all day to add my new debit Visa card and even tried another MasterCard as well and it keeps telling me that it can not verify the information given. I’m sure I’m filling out the information correctly and have tried clearing my i...
@CS_AgentI really need my phone to work tomorrow. I activated my new Public Mobile SIM 5 hours ago and ported my existing number from Koodo and it still reads "No SIM". I did all the following "fixes" for it which include: 1.) Confirming that my phon...
Are we supposed to get a text indicating we add a 10 US roaming package? I did not receive one. If we go over our 250 MByte limit will we get an text indicating we did?
I noticed this plan is gone already. That was short lived! just curious as to why? Freedom is still offering their big gig plans.
Hi I am new to public moblie i wanted to find out if you can call from the US on the $50 plan or if its just calling to the US from canada. Thanks
Hi i tried to switch over my sim card to a new phone and it said that the iphone needs to be unlocked by my carrier. what do i need to do?
I already have 2 lines with PM. Both lines the numbers were ported from Telus and porting went okay. Today I was porting the third line from Telus and on the last step I received this message " Ooops don't panic".......... and computer is freeze. So...
data good, text good, outgoing calls good no incoming calls sent messages to Moderator Team no reponse what do i do now
This isn't the first time I have noticed this. I just finished typing out a lengthy (and helpful as it almost instantly got two bravos) post and when I noticed a typo I fixed it. I went back to the post and it was gone. The Bravos also vanished. Ther...
Hello, My auto debit is active, credit card has sufficient balance still account is suspended. I have tried suspending and reactivating my service yet it remains suspended. Please help asap. Thanks.
Hi there, public mobile was unable to use auto pay to renew my account because I have a new card. I updated my card and made the payment (which has been taken from my bank account) however my account is still deactivated. Please reactivate ASAP as I ...
I saw an add on "200 min US and Canada Long Distance" Does this 200 mins including canada wide minutes or only long distance?
Hi there! A little bit ago I purchased the public mobile sim card and waited for it to arrive in mail. Once I did I was able to connect service by porting my previous pre paid number to my public mobile account.I believe something weird happened with...
I need help ASAP ! My phone has been cut off and I need to make a payment. I received a new visa debit card as my old one is expired and I can’t replace the old number with the new one. I also tried using my MasterCard and it was unable to process th...
Alright guys, So I own a Letv LeEco Le Pro 3, as seen here:https://www.youtube.com/watch?v=vfTIx-DWcmo Its designed & manufactured for the chinese market, anyways it has worked flawlessly with every other canadian carrier I have had, its a great phon...
Have a quick question, I currently have a phone with the public mobile sim card. If I bought another phone to replace this one I currently have, is there anything I would have to do to switch the sim card to the new phone, or would it just switch ove...
Hi,I can't set up auto-pay using a mastercard.The name and address I enter matches what mastercard has on fileI get the error message'unable to process transaction. sorry, we are unable to verify your credit card information, so this purchase could n...
Dial #67# to turn off Call Forwarding and Dial *43#to turn the Call Waiting service On Samsung J3-6. No Call Waiting - Samsung J3-6
Hello, I changed to a cheaper plan for the month and Public just charged me again twice, and now I have tripple the monthly charge for my plan. It says my plan's next payment is in Jan, and I do not have any credit for the extra charges.
Hey guys, So I just signed up on Saturday and just seen under Plans this morning the $10 savings for 6 months. I'm set up on Auto Pay and am wondering if the $10 savings is automatic if you're signed up for a plan already that exceeds the $30?Thanks...
Is it possible to order a new SIM using Balance / Available funds in PublicMobile account ?If yes, how ?In no, why ?
Good morning, I topped up my plan a couple days ago and I am unable to make calls even though it's showing my statis as active. This is very frustrating especially when you cannot call and speak to someone. How do I resolve this? I'm losing money and...
