Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have the $25 plan and it says I have international text but every time I try to text someone while I’m in the US, I get a message that says that I need a roaming add-on. Funny thing is, the person I texted will something get the text. Could someone...
I know Public Mobile using Moderators to help keep costs down but how long is the typical reply? I have been trying to get a Puk code for my phone for over 24 hours my real issue is that right now I do not have a working phone and the plan has been ...
On Android...My APN is set accurately.Mobile Data is enabledRestarted phone. I am getting a "this site can't be reached" error on Chrome. Everything is fine when I am on WiFi.
Hello, First thanks to Public Mobile for introducing a couple of great plans in the last little while that have great pricing and features. However, I would think there are at least 3 or 4 plans that no longer provide the features or pricing with th...
I live in the city of Vancouver. Right outside of my house, I am getting -122dBm on LTE. My phone supports LTE Bands 4 and 7, which PM supports. Is there anything that PM can do to improve my reception?
Just moved over from Chatr, do I need to cancel old plan?My new sim is activated. My old number is transferred over.
$25 30-days 3G500 MB Data⁴ at 3G speed+ BONUS 500 MB with AutoPayUNLIMITED Talk Canada-wideUNLIMITED International Textand Picture MessagingVOICEMAIL & Call Display This new plan does not offer unlimitted data, is this correct ?
Wondering why I received private message - (cut and Pasting below ) could it be a Scam?Share the love: get a $25 Credit for You and Your FriendHello,I would like to open an account with PM. Could you help me with a referal.Thank you,Stelian
I signed up for the $20 province wide talk plan but a couple of days later I upgraded to the $25 Canada-wide talk plan. I was charged the full price for the $20 plan and the $25 plan even though I only used the $20 plan for a couple of days. Shouldn'...
I just got my phone unlocked today. Previously I had paid for a month of service but was unable to use any of it. It would be great if I could just get a month of service at no additional charge now. Is that possible?
So I have enough Available Funds because of referral, bonus,rewards etc.So as long as there is enough Available Funds,then it will auto renew itself ?
I have had public mobile for about 5 months with no problems. The last month or so people tell me they called and the phone went right to voicemail. My phone doesn’t ring or show a recent caller. It will say a voicemail is there if the caller waited ...
Hello all, hopefully someone in the community can give an answer to this complicated question. If someone is currently using a pay as you go card to top up their monthly use, and has no access to a computer, and no computer skills, how can they keep ...
I have been a public mobile user for a little over a year, with a 90 day, 6GB data plan. Over my first three terms i barely reached 50% usage of my alotted data. In Jan '19 after my 3 month reset i noticed that my full 6 GB was used up within a coup...
hi, can someone tells me how to make payment for my mothers monthly plan. she is currently out of the country, and she has the phone with her, thank you
Hello, I have a number with Public Mobile right now, and my account has over 40 monthly referrals and over $1000 in account credits associated with it. I am wanting to port in a number from another provider to replace the number I have with Public Mo...
I have $40 in my account wanna top up my plan. To get my data back and it's not letting me saying I gotta wait until the 30th of March now. Suppose to be today
I have a Sim from Travelsim, and Country Code is +372 Estonia Is it covered under the Global L-D, or NOT?
Hi there! I’ve gotten three people to sign up in the last week, but only see one $25 credit. Was it limited to one per person?
I have sent 3 messages for assistance with not being able to access my self serve account and no one has gotten back to me....is there anyone there?
Is this just me or is anyone having issues logging into PM Self Service? I tried Google Chrome and Firefox without luck. If I wait long enough I may get lucky to login but then I click on anything else will give me an error message. I want to switch ...
My account says my account is active right now but I cannot call out. My account was suspended due to not topping it up early enough. After I made payment, I waited for a day to allow processing. However, it still says I cannot make call. What to do?...
trying to activate new sim card since yesterday. Keep getting message something went wrong but do not panic. Used different browsers at different times and deleted the history and cache memory. No lucky.
@CS_Agent
Hi,I referred a friend to public mobile,when will the $25 bonus applied to my account?
I want to cancel my parents account but they don't remember the password and when I select to send an email to recovery I receive nothing.
Perhaps a stupid question. Can’t seem to find a listing of my past and present posts, bravos etc. How may I access them?
My friend went through the whole process while creating an account and registering his Sim card. After entering all his payment info he then submitted it, the web site came back oops there was a problem. He checked hi credit card account and the mone...
Hi Im not able to change/port number on self serve, im planning to port my active koodo prepaid number to my newly activated PM prepaid service I belive i need to send moderator a message. Any format or what information do they need? Thanks in advanc...
Was wondering if it is possible to port a number from one PM account to another PM account. The reason I ask is because there are many great deals for new accounts but no so for existing PM customers.
