[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! One iPhone 6 - two sim cards when travelling in the USA or Mexico
I am new to the concept of switching sim cards. I will be travelling in Alaska in the summer for 6 weeks and I am considering buying a local (GCI or AT & T) sim card when I get there. My question is concerning how complicated it will be to get my ...
Service suspended
I have money in my account to be taken for payment which was March 21,2019 and it’s still there and l have no service and it’s now March 24 ?? Why?? Who helps now that public mobile has cut out humans to help??
Resolved! 2nd sim
if i purchase a 2nd sim and phone number, can i use my first PM number for a referal?
Resolved! Auto Pay
I registered my credit card for auto pay when i recently signed up and was wondering if it was possible to change my card for auto pay from my credit card to a visa debit card? not sure if thats accepted but if it is if anyone knows how if possible t...
Resolved! Entered incorrect service provider information when transferring phone number to a new PM account
I setup a new PM account and plan for my mom yesterday, but she had given me the wrong account details of her previous provider for transfering over her existing phone number. How can I update it with the correct information? She's able to send and r...
why my plan currently has no data
My plan currently has no data. I am using the 30$ plan with 1G data as I am using auto pay. However I can't use any data and there is no data usage information on my account page. What's the reason for this? Thanks Sue
Activation
when activate my SIM, I want move my former Freedom Mobile phone# to Public Mobile AC#. your guys told me to reactivate My former Freedom AC#. Now it is reactivated. Anybody at PublicMobile can finish it for me!
Plan change
If I want to change my plan if I do it in my account will it take effect right away and charged right away or will it charge and start on next plan renewal, autopay?
Old Sim card
A friend of mine gave me an old public mobile SIM. It is about 3 years old and never used.Can I still use it to activate a new account? Thanks.
Resolved! Calls getting dropped
Hello. The last few phone calls that I've been on, the calls got dropped. Today, it happened twice: After about 15 minutes, the call got dropped. I called back, and 15 minutes into the new call, the call was dropped again. The same scenario happened ...
Resolved! Porting
I have sent 2 private messages to Moderator _team regarding incomplete previous provider acc# and pin info when trying to port my # and registering my PM sim. Do you know when I can expect a reply? Thks.
How to renew after 30days
Do you receive an email prior to your 30 days to renew for another 30 or 90 days. Any assistance would be greatly appreciated just signed up on Sat March 23
Account suspended despite there being enough credit to pay for two months.
I have a $10 per month plan, but have $29 available in credits. As well as my credit card is attached to the account on autopay. It says my account is suspended because I need to make a payment. What do I do about this?
phone number
I went to Wal-Mart and change my phone from fido to public mobile, I was want keep my old phone number, right now they give me a temporary number, and I can't get number back? What can I do right now?
Resolved! March 2019 Koodo Offer
Hey, I recently got a text from koodo offering me a switch from Public to Koodo. I went to a Koodo booth to ask about the offer ( $50 for 8BGs data + calling features). It's a good deal but I'd rather pay less for less data and asked if that was poss...
Android 8.1.0 APN settings
I have an Asus Zenphone 4 with Android 8.1.0 and I am attempting to get my data package working and everything I have read has said that I need to change my APN settings to the PM specific settings but when I attempt to do that I am unable to add or ...
Paying my service IMPORTANT
Hi,Now that there is no longer a call centrer, it seems like I'm not able to pay my service. I tried to go on my self-serve account but I forget my password, but when i try to reset it this is what I see: ForgotPassword/OldPasswordNotValidContactAdmi...
Speed limit on 3G plans
Hi everyone, I thought the community might be interested in getting a definitive answer on this topic, so I traced one of my LTE data calls. Based on the Aggregate Maximum Bit Rate (AMBR) value provided by the Telus core network, the speed is limited...
Resolved! My US add on isn't working
In December, I purchased a 200 minute US talk and text add on because my existing US add on was running low. I can see that the purchase went through on my account. When I try to call the US, however, I have no minutes available. Any suggestions?
Porting ph
I just completed porting my phone from Lucky to PM. I got a text to complete SIM activation and provide Lucky acc#. The only # on the lucky app and my contract is my ph#. Is this ok. Will my ph # port to P M? The sim is showing a signal, but no text/...
Zenfone 5Z APN settings
I can't add a new APN or edit an existing one on my phone. What's going on? There is no "new" option and all the settings are greyed out when I try to edit an old APN.
Resolved! Credit in account plus upcoming rewards are greater than monthly plan cost - what happens?
Hi, I have a $25 credit (showing as available funds) in my account. From the recent refer-a-friend promo which is still running. I also have $27 of rewards (auto-pay, loyalty, referrals) showing. I have opted to change my plan on the next renewal da...
Trouble getting anwsers
Anyone having trouble getting any response from mods? I posted my responses and have received no feedback or answers. How do we go about refunds for funds spent on new accounts as the phone is good to go basd on bands used and it will not connect.
can not activate an account
can not activate an account - says my phone number not valid need help
Open Discussion - Public Mobile's Competitiveness - What Changes Would You Like To See?
Hello @Alan_K, @CS_Agent and the Public Mobile Community, I like Public Mobile but lately I do not find the company is being as innovative and competitive as they once where. A few months ago Fizz Mobile launched in Quebec and some parts of Ontario ...
The case for having online only
I am sure there are sad faces out there with the recent loss of call center support for legacy customers. More and more, the carriers are assigning the cost of support directly back to those who use it if they choose to not use the self serve option...
$10 off for 6 months
I upgraded my plan to take advantage of the $10 off for 6 months but I'm not receiving the $10 a month credit? What can I do?
