Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I purchased a Public Mobile SIM card last year with intention to use it but then did not and I put it in storage. I now would like to create a new PM account for my son and so I decided to use the PM SIM card that purchased last year. When I t...
Hi there, *Edited to make more sense* Changing from Telus to PMActivation process completed with no errorsAccount showing Active in PM Self ServeWent through the Activation steps. Shows No SIM Card when phone screen locked (not provider locking phon...
I just opened an account and received a text that says to go to publicmobile.ca, click Contact us and complete the SIM & Activation online form. I cannot find the Contact us in the website. Where is this located?Right now I can dial out but I do no...
I have a credit card that offers cash back for recurring bill payments. Public Mobile is one of the bills I pay recurring every month.I noticed that I do not receive the full cash back amount.Contacted the card company and says that Public Mobile has...
I refered my friend to PM. The original dicount of $25+$2 worked. Then, last month her credit card was lost, she put the card on hold, and missed a PM payment (for half a day). She linked a different credit card, and her service continued, but, my $2...
Hi, i was planning on activating my sisters sim card for her, and i keep getting this, i bought our sim cards the same time and i got it walmart. any solutions? we checked if there was a phone number on there to see if it was already active, and it’s...
I know that the monthly Top Contributors are not the most beneficial and that we tend to be able to be able to see the badges on our profiles and get the rewards visible in my rewards but what is going on in regard to Top Contributors – February 2019...
today i try to order sim card it keeps say my credit card is decline however i see the payment transaction is processing step (vertifing) on the credit card it is weird dont know why is that
My husband is trying to change his phone plan. But when he tries to log in to his account it says it doesn't exist. When he tries to do sign up it says his phone number already exists. I asked this question yesterday and was suggested to contact a mo...
I have no problem receiving normal international SMS including log in banking codes from Europe however not receiving a banking code SMS from New Zealand?
I have auto pay set up monthly but the payment wasn't taken out of my account this month and now my plan has been suspended. I have tried to pay manually but it rejects the payment. I also tried to re-enter my credit card information and it does not ...
Hi, Anyone experiencing problems with changing plans? I get the following error: Oh no!It looks like something went wrong, but don't panic.Log out and then log back in again to continue. Or return to the Login Page.
Hi,My cell doesnt work since this afternoon. The account show plan expired. My account still have $27 credit which is enough to pay $10plan. I have tried $1 trick but it still show expired. And I have autopay registered since account opened. Please ...
Here's a suggestion that would be a good thing... for people like me in this situation.I got a bunch of $1 (every 30 days) referrals. Two of the people I referred had an issue with their account being topped up (they were paying with debit visa) and ...
My hubby is trying to change his phone plan. But when he tries to log into his account it shows the email doesn't exist. Then he tried to make new account and it says one already exists with his number. So he can't get in to his account to do anythin...
My mom phone data all of a sudden stop working. She has the $40 12gb plan. I have tried to reset the network setting for the iphone x and also reset cellular data part but nothing seems to work. It is definitely not the phone as I tried putting the s...
I see that the $40 is listed as 30 days. Does this mean that this deal is only available for 30 days and the prices will change after?I currently have the same plan minus the +500 MB of free data with autopay, and I've been with Public Mobile for a f...
I paid $15 for 400min LD add-on and just tested it but an automated message said "Hi, Public Mobile here. Talk is not included in your current plan. If you'd like this service you can easily change your plan at selfserve.publicmobile.ca and start tal...
Hi. I' new to PM and I had to message a moderator. I have an response but for the life of me I cant open it. I see the subject line and the beginning of a response, how to I see the full response. Help!
