Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
If the device was purchased from Public Mobile (before August 2014) Based on the phone you purchased, date and point of purchase, phones purchased from Public Mobile are covered by manufacturers’ warranty guidelines. Call 1-855-4PUBLIC and one of o...
Hey everyone, We’ve got great news! More payment options have been added for your convenience. In addition to Visa and MasterCard, you can now top up your account using American Express and Visa Debit! Here are some links you may find useful when...
You’ll be glad to know Public Mobile provides coverage to 97% of the Canadian population. Plus, there are no roaming charges within Canada! So your coverage will stretch from east to west and north to south. While we offer coverage in the Northwest T...
Public Mobile works on following frequencies: For 3G use (UMTS/HSPA): 850MHz/1900MHz bandsFor 4G/LTE use: 1700MHz/2100MHz bandsFor 4G/LTE use: 700 MHz band Which means most of the 3G,4G HSPA/ LTE phones that are compatible with these frequencies wil...
Dropped calls can happen when moving into a low signal area or driving out of coverage. If the problem happens more frequently and in various different locations then it may be phone related. Refer to the tips below: Does the problem happen when usi...
Data plans are only offered via Public Mobile SIM card. With a smartphone you can create a Wi-Fi hotspot. This Wi-Fi hotspot will allow you to share your data add-on with any tablet or computer.
If you're having trouble with using data services, please ensure that your Public Mobile account is in active status and that you are subscribed to data services. Please also check the usage history on your account to ensure that the data is not all ...
Public Mobile doesn’t guarantee service on other carriers' phones. If it’s compatible and unlocked, voice and text messaging services should work in the same way. If you are planning on using data, you'll need to configure your phone's data settings....
You can reset your Voicemail password in Self Serve.
Conference calling is different for each phone; please check your phone's user guide.
Setting up Call Forwarding allows you to set up your phone to immediately forward any calls you receive to a different phone number. You can still make outgoing calls on your phone, but incoming calls will go to the number you set up for Call Forward...
Voicemail offers the following key features: Selectable Languages: English or French.Greetings: One standard greeting, one personal greeting (60 seconds max.), one extended absence greeting (60 seconds max.).Message Storage: Room to store up to 10 ...
*Data must not be blocked for picture messaging to function properly. However, the data used for picture messaging will not be deducted from your data add-on or plan.
If you’re having trouble with data on your BlackBerry smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going. OS 10 St...
In order to make a payment using a credit card on your Self Serve account, you need to register your credit card information by going to the Payment tab and selecting Credit Card information. Once your credit card is registered on Self Serve, follo...
If you’re having trouble with data on your non-Public Mobile Windows smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get g...
AutoPay is a free service that allows you to pay for your wireless service automatically using a credit or VISA Debit card. With AutoPay, you never have to worry about missing your payment. Even better, if you are on a Rewards Eligible plan, you ca...
If you’re having trouble with data on your Android smartphone, you may need to configure your network settings for Public Mobile. The steps below may not be exactly the same on your particular phone but they should help you to get going.Step1: Androi...
To register your credit card information, log into Self Serve and follow the steps below: Click the ’Payment’ tabClick the ’Credit Card Information’ tabClick ’Register a credit card’Fill out your credit card information and click ’Save’ Afte...
You can dial *611 from your device to make a payment.From Main Menu of the automated phone service, Press 1 to make a payment Press 1 again to make a payment using payment voucherEnter 12 digit payment voucher number
Your account balance is the amount of credit that is currently available on your account and is not the amount that you owe for your plan renewal. The amount of your balance appears on the overview page of your Self Serve page as shown by the arrow ...
There could be a number of reasons why you are unable to send/receive text messages. To resolve the issue, try the following: 1. Check your account – Ensure that your Public Mobile account is in active status and you are subscribed to the text messa...
There are four different types of Rewards that Public Mobile customers can earn on eligible plans: Loyalty Reward:You can earn Rewards for each year you stay with Public Mobile - up to 5 years.AutoPay Reward:You can earn Rewards for signing up f...
Refer to the list of countries below to which Overseas Long Distance calling is supported. If there is an issue with calling an International number, ensure the following: 1. Correct dialing pattern (exit code + country code + area code + phone numbe...
You can change your plan by going to your Self Serve account. 1) Go to the ‘Plan and Add-ons’ tab 2) Click the ‘Plan’ tab 3) Opt for Available Plan and click ‘Change plan now’ or ‘Change plan on my next payment date’ After you have selected you...
You can easily purchase additional talk and data for your plan in your Self Serve account. Log onto your Self Serve account (hyperlink) and follow the steps below: Click on the “Plan and Add-ons” tabClick on “Add-ons” tabSelect your Add-onClick the...
Add-ons will not expire if not used.
Text with 911 is an emergency texting service for Deaf, Hard of Hearing and Speech Impaired (DHHSI)customers. If you are a DHHSI customer and want to be able to text with a 911 operator: Please note that you will be required to agree to the terms o...
Some of the major reasons for not receiving signal are but not limited to coverage, phone settings, SIM and hardware issues. The actual coverage and network service may vary according to geographical location and both are subject to change. For exam...
If your Phone is lost or stolen, you can suspend your service by logging into your Self Serve account > Plan and Add-ons > Lost/Stolen Phone > Suspend Service. You can order a new SIM card by sending us an email via Contact Us link. Please fo...
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