Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, wondering if the Samsung Galaxy Folder 1 is compatible with Public Mobile.
I’ve just been advised that I have used 95% and now 100% of my data. I don't text. I don't take pictures. I don't look things up on Google. I only use the phone to make or receive calls, and even that happens rarely. What do I need to do to my phone ...
In the past i used a prepaid credit card to pay for my service. That doesn't work anymore. I think it is because it is on autopay. How do i just add fund to my account without using autopay?
I need refund for an esim card purchased with a subscription
Dear Public Mobile Team,I have been a loyal customer for over 4-5 years, partnering with your company for my cellphone services. Throughout this time, I’ve appreciated the service and reliability you provide, and I’ve also maintained my commitment to...
Hi I am having eSim with iphone rn but I am trying to get an Andriod phone how to trasnfer an eSim to a physical card? or can be esim to esim for free?
I need a refund as my phone is not supporting E sim and I purchased the plan.
Hi,I didn't receive my SIM card yet, while my submission fee paid on Sept 29th. It mentioned that takes 2days to receive my SIM card.
My phone was updated with a new autopay account information but they changed my number and now I don’t receive text messages and still can’t use my phone it is saying it’s suspended but the payment went through?????
I need a CUSTOMER SUPPORT AGENT! I am trying to port out my number and my new company cannot get info from PM. I gave my account number as found on my contract, my IMEI number, etc, but am not getting the TEXT! Now I have been asked to do a manual p...
My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account.
I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do?
So I just joined PM like last month on a 5G 50Gb can-us $40 plan. I don't know why but on my old carrier I used up data really quick, like I used about 1Gb in a day, but with PM I’ve used significantly less. I have an iPhone 11 and turns out it doesn...
I am travelling internationally and plan to change my plan to the minimum 15$ plan. Will this allow international txts especially for 2 step verification txts from BC to international areas.thanks for you kind feedback.
my account was not on auto-renew, and for some reason i did not get an email asking to pay. They suspended my service and after logging in the portal, I paid but the phone line is still suspended. its been 3 hours after i pay and i still cant make or...
"An existing EverSafe ID already exists with this phone number."How is it that I can get a phone number from Public Mobile, and it's in use by someone else for their Eversafe?
Hi there,Since I'm not from Canada, my App Store is limited to apps available in Europe, and the Public Mobile app is not available there.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entir...
Hi there,I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number trans...
My friend refer to me, but I did not received the credit $10.00
My account says my service is on hold because my subscription has expired on sept 26.I have had no phone service yet. Tied to pay with available funds as it asks, to no avail. PLEASE GIVE ME MY PHONE SERVICE OR RETURN MY MONEY AND MY PHONE NUMBER. x...
Hi I have been with Public Mobile for years with the same number. The last few months I am getting a lot of Junk Texts, ie: "getting an online job" or from "political parties", etc. I just delete them and report "junk mail" but I still keep getting t...
I just moved a few hundred miles away to a new town and started a business. When I call someone that doesn't have me in their contacts, my number shows up as my old city
hello Team,My plan will expire today however I am still not able to place a call.I believe I should be able to make calls until tomorrow.Also I am not fining renew payment button in the portal so I don't know how to place a payment.Please advise why ...
I want my number back!
Not a question per se, more of an observation.So I've noticed some time ago that the data counter in the self-service is giving out different answers depending on which network my phone is connected to. So when my phone is on the LTE network, I get a...
My wife and I both pay for public mobile, each of us being charged monthly. We are charged twice in the month, once for each bill.But when I went to log into her account and follow the link to My Rewards, it takes me to my rewards page.So either Publ...
I have been permanently locked out of my account after changing my password. It told me I have too many attempts and said to try again in an hour, which was well over a month ago and everytime I try, it still continues to tell me to wait an hour desp...
I have an old SIM card that I've been using for the past 4 years. I noticed the issue first with my iPhone X and now with my iPhone 16 Pro. The issue is that as my phone is functional most of the time, I get a no sim card error while the sim card is ...
Hi! I no longer am a public mobile customer, I have switched to Rogers. Please cancel my account (deactive my subscription) and remove the credit card on file. Please do this ASAP.
