Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cannot log into my account. My phone is now on sos mode and I’m unable to make calls and haven’t been able to for months.
First call call today connected me to an a going conversation with a service rep and another customer, but they couldn't hear me.. Subsequent calls prompted a text message to my t, telling me I could pay at myaccount, but there is nowhere to input ...
I received this text message recently. I currently have 15 gigs at 4G for $40/mth. I get the original refer a friend rewards and loyalty reward, etc. Is there any downfall to accepting this new offer I received?
If I choose automatic payment, will Public Mobile's Public Points be automatically deducted from the monthly fee?
I have two accounts, two phone numbers and two plans I pay for. Online access to my first account works. The second account phone was dropped in the ocean and ruined – a new SIM card has been purchased from a Telus store and put in another phone, a...
Is there a phone number so I can talk to a person. Trouble activating phone and can't get anywhere with the app
I am on $39.00 per month plan and it ends Oct.20.2023. I change my subscription to 90 days $34.00 plan starting Oct.20.2023. But it says offer ends Oct.02.2023. What happened on Oct.20.2023. And in future if I don't change any thing it continues on $...
I had my voicemail forwarding enabled before PM changes were made in the spring. I’ve now discovered that when someone leaves me a voicemail, I get notified that there is a voicemail on the system, but when I use my phone to check it, there is no voi...
why does your support line always show 404
My husband and I both have a Public Mobility account. Can we text to each other in the US without US roaming?
I have purchased an esim over a week ago and right after the payment was made, they decided to not let me log in. The app logs me out right after the email verification and the website says Forbidden Al after logging in, even when I’m trying to submi...
Hello, how in the heck do you cancel the subscription. What heck is this non sense I have to post here to get someone to cancel it. Welcome to the bizzaro world lmao.
I activated phone as per instructions. I received an error- that said contact customer service- 2 days ago!!so I paid for ESim that doesn’t work - now what??
Have been unable to set up a mobile transfer from my previous supplier to Public Mobile however they have taken my money from my credit card. What to do now?
I would like to switch from eSIM back to my original sim because I had put the eSIM on my old Samsung instead of my iPhone and I didn’t mean to is there a way to switch my eSIM back to my original sim?
The person that referred me said I’m not showing up on their account. Their referral code is xxxxx and the e-mail is xxxxxxx Edit by Dunkman: removed personal information
I need to access my data usage history as far back as May 1, 2019 up until August 31, 2019
Hi, I am trying to add a new VISA card to my account for payment purposes. I have tried several times and keep getting an error message. Currently, my subscription is on hold, as I cannot add a new credit card onto my account. Any suggestions? Thank ...
Why am I not getting the $2.00 discount for auto pay?
I purchased the US text and talk add on for $15 and I am now in the US and it is not working. It shows on my public mobile account and was charged to my Visa. Any idea why its not working?
I added US roaming a day ago, the charge went through my credit card, and the US roaming does not show up on the Add-ons Usage. Why?
I paid my bill today 1 day early before my was due and didn't receive my loyalty Recognition reward for $4.00 off my bill
Hi, I used all my minutes as the month just began for my pre-paid. Can I purchase another top-up card to reclaim my minutes back.
Hello, I need help accidentally I entered my IMEI # instead of husbands. Now my husbands account to frozen.
Issues with my phone always going sos … why?
I cannot receive phone calls from the USA and can’t figure out why. I can send and receive texts with USA phone numbers without issue. I can also call US phone numbers without issue, but they can’t call me. I have the 1000 US long distance minutes ad...
Something didn't go right when activating my subscription Hard to navigate app and website, and keep getting booted out
i just brought US roaming talk and text for 15days, but i can’t make a call
I can't install the public mobile app on my Samsung SM-G532M. Is there anything else I can do to activate my SIM card?
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