Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Afternoon, looking for help on redownloading the esim. Looks like i paid 2x for it and i have waited past 5 hours and no data or voice. (supposed to be free) no idea why i got another esim I do not have a qr code to redownload the the esim, please he...
I wanted to purchase a subscription with PMAfter charging my credit card, I was left with limited options, unsatisfactory to me, selecting a phone number.i do not wish to proceed. I would like my visa refunded.
Hello, Since i became a public mobile customer (July2024) I have been charged from both my previous provider and public mobile. When i contacted my previous provider they informed me that the number was not ported correctly, and this is an issue on ...
I just recently (4-5 days ago) switched from the plan with 50Gb data, talk and call Canada wide. For 2$ more they have the same plan but for Canada and US wide. Now I’m in the US, and my data isn’t working. I got it as I knew I had a trip coming up, ...
Hi,Concerning the new Canada-US-Mexico plans, who is the roaming partner? (Telcel, Movistar,…)Also, calls in Mexico to Mexico or calls in Mexico to Canada are included in these plans?thanks!
My husband is away from home and his phone will not connect to the Public Mobile network. He gets the message to contact PM when trying to make a call. Subscription renewed today, and CC payment has been processed according to my online banking inf...
I currently have these features on my subscription.Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingWould I lose these if I switch over to the new $35 plan that's up currently that has the Canada USA Mex...
I’ve moved into a condo on midtown Toronto at Yonge and Eglington. I am having trouble with signal strength indoors. Calls constantly drop and if I use data indoors it’s very slow. Is there anything I can do? I can’t function with constant dropped ca...
The eSIM from a colleague’s iPhone was deleted. She contact support and they told her she had to get a new PM esim from a Telus store, which she did. She’s unable to log into her PM account because her phone number isn’t working.How does she provide ...
I was just notified that my data limit has been used. This is the first time it has happened. When I checked my account all my add ons are used up. I know that I did not use them as I did not make any calls internationally. I would indicate that data...
Hello all, I recently signed up for Public Mobile, and have quickly run into issues. I am in Nova Scotia. I have two family members that I cannot call. They are on Telus and Fido, and both numbers when I try to dial say 'Hi, Public Mobile here, the c...
Anyone tried to downgrade their current plan >$35/month to the promotional $30/month plan?Will the $35/month black friday plan then show up afterwards? Thanks.
How can I change the CallerID name associated to my Account? Ideally I'd just like it to show my first name instead of both first and last name.Kindly advise and much appreciated in advance.
Hey I purchased a plan with you guys last night I had the eSIM on my phone the service was not working so I thought I could simply remove the ESIM and reinstall it however I cannot log into my account because I can't even access text messages to my n...
Hi,I signed up via a link my friend sent to me and I'd like to find out whether the code has been applied to the account so that we both get the $10 bonus credit applied.Kind Regards
On MOnday both myself and my wife signed up and both accounts were working. Yesterday my wife's number stopped working - there is no esim and I cannot get into her account because after the initial login and code it says it will send an eversafe cod...
Hello hope your doing great!so basically i were in vacation and i lost my device so my sim card also. I really need my number what can i do what are your suggestions? Can i reget the same number and connect it to an esim ?thanks for your reply
I purchased a plan on Nov 14th, but it hasn't worked since then. I've been going around in circles trying to get this resolved. Out of pure frustration, I've deleted my Public Mobile e-sim. I need a new e-sim, but I do not want to purchase a new subs...
Hi there,I recently found there is a $29 5G plan with 10GB data in Canada US and Mexico on the website, when I’m trying to update this plan, I found it’s not in my account. Could you help me to update into this plan?thanks.
I have been a public mobile customer for less than 3 days now and after being a customer for 24 hours I asked them to switch my plan from $36 Canada-Us to $35 Canada-us-mexico and was told that they absolutely can not do that because other people wou...
It's not a new activation. My line is active and working fine. The app or website during logging in takes me to activation screen and I can't pass that. Tried clearing app cache, reinstalling the app and back to square one. Activation loop. I was ho...
