Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
i think the email address is wrong as when we click forgot email and enter cell we do not receive any emails from public mobile
I recently opened a ticket and spoke with a customer service rep. Who was supposed to change my plan. So I went back into our messages and they were all deleted. Then it went back into open another ticket and now it won't let me at all. Hopefully thi...
Today I lost a referral. The phone number lost is my wife's and her account shows as fully active. How would this happen?
I want to upgrade my current 3g subscription to your 5g boxing day promo for $34. per month. How can I do that?
I just put in for a new account and paid for the new promotion, in the app it gave me an error and said I needed to contact support which seems impossible. There’s already a hold for the funds in my band account but I can’t seem to get help.
Hi, I'm trying to change credit card info and after entering correct info, have message "sorry, we can't do this at that time, try later" but 48h already. I'm afraid that account will be disconnected. Help ASAP. Pin 1963
LinkedIn came out with a verification feature that will allow you to verify your identity and get a badge on your profile... The catch is that they use CLEAR to verify with ID and your phone carrier.I've tried 4 times now over the last several months...
Is the $34/mo 5G Promo that is advertised on the Public Mobile homepage available for current customers? I see the promo still being advertised on the homepage, and I would like the change my current subscription to this one. I don't see anywhere tha...
Hi - can I get upgraded to the "5G 40GB FOR $34/MO" plan that is being offered to new subscribers? Thanks!
I am trying for last few weeks but could not connect with any agent. It's frustrating. I switched to VirginPlus a few weeks ago and now I cannot access my payment history from my public mobile account. I do not know what to do in this situation. The ...
Visiting USA from Canada. Purchased the US talk & text package using my rewards the morning I left. Points were deducted from my account so I assumed all was well. I received the Welcome to the USA message but after reading it I see it doesn't say an...
So I just started with public last month and I paid with a prepaid credit card and now when I try to change it to the prepaid card I bought for this month it keeps saying that it can't do the transaction try again later what am I doing wrong, I'm not...
I am a new customer, have created an account, paid my subscription and already have a physical sim card but cannot access my account to transfer my phone number. I have tried the following steps numerous times:When I login, I am sent a verification c...
Sometimes I lose connection when I'm talking to someone. All of the sudden my cell gets disconnected, and I see no service on my cell. I searched the issue and tried everything but didn’t fix my issue. I called Goggle and tried their solutions but di...
I've been with Public Mobile for 3 months.I noticed today that there is a different company name on my statement, This is what is looks like on my Master Card statement:"PUBLIC MOBILE VANCOUVER BCxxxx xxxx xxxx xxxxPUBLIC PARKING GARAGECommunications...
I’ve been locked out of my account in a never ending loop of changing my password and getting locked out over and over.How can I contact an actual person to help me?
Also, why did I have to create a new nickname to access community this time? There was no sign in link, only "create a nickname" even though I already did that before...
I can’t submit ticket keep going in circles .please help
I activated my service Tuesday night but in a limbo with my EversafeID - it says to reset my pw and a new one will generate, however, I CANNOT RECEIVE calls and texts, can only MAKE THEMHow am I supposed to resolve this since I cannot receive calls ...
I joined the reward points without reading that i will be losing my Reward - Loyalty Recognition and Reward - AutoPay equal to $6 Anyway I can go back to that and cancel the reward point program ?
I can't login to my account
I’m in the process of changing my phone number over to a different provider and I am needing my 6 digit pin to do so. I’ve tried a few that I thought would work but haven’t. Where can I find this??
I signed up on the 10th of Dec and on the 13th saw the same $34 but with 40GB instead of 25gb. Is it possible to get upgraded to this/get the difference added on to my plan. Additionally, I prefer to have an esim, so if I could buy the $5 sim and tra...
Hello, my old phone had an esim and it is no longer working. I bought a SIM card for another phone but i can't get into my old account because if the eversafe and i can't access my old email either. I need help getting my number back and on the ne...
Hello, I switched to a 5G plan about a week ago and when I do a speed test it's only about 60 MBPS. Any ideas? I'm in a major city with 5G coverage
Hi - public Mobile stated I needed an add-on to make a local call eve though I paid $50 for the plan with 50GB. As I could not access parking this morning, I desperately added $40. even with this add on I could not access the network.why did I pay t...
Okay so I was trying to subscribe and it said the payment was processed then it says there’s an issue/error with the page loading please go back to the login and then I had to go to the homepage because the login page was having an error also
When I try to log back into my account, it tries to get me to start all over again to create a new account. I already have one and I don't know how to get past this.
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