Community

Subscription Change

Hello, I just transferred my phone number to Public Mobile, less than 1 month ago. When I signed up, I got the 40GB plan for 34$/month. Now, the same plan offers 50GB. Considering I literally just joined Public Mobile, can I get the 50GB plan? I know...

5g slower?!??!!

Did the upgrade from 3G to the 5g 100gb package. Speed has gone from about 3 mbs to less than .5. My wife is in 3 g and still works ok so not likely the network. Help! I have my iPhone 13 set to 5g auto. 

Want to use previous SIM and login

I'm trying to move back to Public Mobile. I kept my previous Public Mobile SIM card. It won't let me login to my account, and it says my SIM is already in use. Please help. I need to get away from Rogers AS

Why cannot see all promotion subsriptions to change under my account?

anyone got an idea why promotion plans cannot see under my account? Currently on a 30-day plan expired and try to select a different promotion plan but cannot see any better plans under my account to change... 

Phone not esim compatible, can't reach anyone at customer service. need refund

The app is stuck in a loop and cant add a physical sim if i wanted to.  Please get back to me as need a phone and can get a sim from the store but no way to activate it

Wrong plan

Hi, my question is this, I took the wrong plan for my phone which can’t use 5G data, is it possible to get a refund for that mistake ?

STILL NO REFUND FROM BLACK FRIDAY

ANYONE ELSE STILL HAVE NO REFUND BACK FROM THE BLACK FRIDAY SALE…. This has got to be the worst customer service ever. And honestly going on 4 weeks is unacceptable. 

how to discontinue public mobile

Data Usage

Could you please help me identify, why I received a message that I have used 75% of my data into my 3rd of a new month for public mobile network. Impossible, since I have not been out at all and I have strictly used my own WiFi interface for data and...

Account set up

Good day, I am trying to activate my SIM card and set up my public mobile account. I have successfully logged into the app but when attempting to activate a card I ordered it prompts me to select an pay again for a plan which I have already paid for ...

Used a wrong credit to add the fund to my account. Is it possible to get refunded?

Hello, my NEO card has the reward promotion for public mobile so I wanted to add $150 into my balance. However, it automatically used my used AMEX card ending 51008 to pay. I didn't find the option the firs time. I have to change the payment card and...

Upgrading plan

How can I upgrade my plan to the $34.00 boxing week deal? The $34 option and the $40 option glitch out and send me back to my account every time I click on them. 

eSIM dosen’t work & support neither.

eSIM dosen’t work & tickets dosen’t work…hello, i activated my plan today everything worked fine, i got charged, my number was transferred BUT NOW I’m stuck with no calls and LTE until all of this get fixed.I have an iPhone 14 pro max so the ESIM sho...

Why is the Boxing Week Plan better than the Black Friday Plan and only for new customers?

Hi Public Mobile Family,So on Black Friday they had a plan for $34/month for 20 GB Data at 5G Speed. Which is a good plan and I shared this with people.  Now just a few weeks later the Boxing Week plan is $34/month for 40 GB Data at 5G Speed but for ...

Bill Credit

I upgraded my plan,  3 times throughout December,   because the deals just kept getting better.  With any other company I've been with,   there are partial refunds.Here,   I have paid over $140,   and I see no sign of any refund. This is not cancelin...

Porting out and getting a new number for my account

I'm considering porting my existing number away from public mobile and keep the accounting with a new number so I can keep my bonuses earned over the years.  Any idea of that's doable?

Esim not compatible and now stuck at 6 and not able to register

Hello my friend  tried to activate  on pm while registering  I'm stuck at 6 and not able to activate  its been 2 weeks now and also her credit card has been charged and no service 

Buy new phone Samsung S23

How can I buy phone trade in how much I will save

my account is temporarily suspended

my account is temporarily suspended

Samsung j8 Compatibility

Hi community friends.I have a buddy that’s interested of switching from Virgin to public mobile. His only concern is if his Samsung j8 will work with Public Mobile Network. Will it also work with VoLTE?thanks 

An unpleasant service journey

Can anyone let me know if you encountered such a thing that a former reply telling you to wait for a period (like 10 business days) to see if any change happens, however when you come back and were so frustrated to be asked for everything from the sc...

How to make payment, with no account info?

Hi, my parents cell phone lost service a month ago, and they forgot their email password so we have no account info.We think maybe it's a billing issue.Is there a way to find out if I need to make a payment, and how to make this payment?

Phone bill

I paid my phone bill but put wrong email need fix that right email is xxxxxxx@gmail.com  what using for this Edit by Dunkman: removed personal information.

Boxing Week plans

When I log into my account the boxing week plans for existing customers aren’t showing up when I got to change my subscription.