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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2412 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4186 Views
  • 35 replies
  • 15 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 35235 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 47266 Views
  • 182 replies
  • 30 Bravos

Subscription Change

Hello, I just transferred my phone number to Public Mobile, less than 1 month ago. When I signed up, I got the 40GB plan for 34$/month. Now, the same plan offers 50GB. Considering I literally just joined Public Mobile, can I get the 50GB plan? I know...

Claudepoirier by Great Neighbour / Super Voisin
  • 858 Views
  • 9 replies
  • 1 Bravos

5g slower?!??!!

Did the upgrade from 3G to the 5g 100gb package. Speed has gone from about 3 mbs to less than .5. My wife is in 3 g and still works ok so not likely the network. Help! I have my iPhone 13 set to 5g auto. 

publicsteve1 by Good Citizen / Bon Citoyen
  • 555 Views
  • 3 replies
  • 0 Bravos

Want to use previous SIM and login

I'm trying to move back to Public Mobile. I kept my previous Public Mobile SIM card. It won't let me login to my account, and it says my SIM is already in use. Please help. I need to get away from Rogers AS

Alex820 by Great Neighbour / Super Voisin
  • 1028 Views
  • 9 replies
  • 1 Bravos

Wrong plan

Hi, my question is this, I took the wrong plan for my phone which can’t use 5G data, is it possible to get a refund for that mistake ?

Vinlab1995 by Great Neighbour / Super Voisin
  • 629 Views
  • 6 replies
  • 0 Bravos

STILL NO REFUND FROM BLACK FRIDAY

ANYONE ELSE STILL HAVE NO REFUND BACK FROM THE BLACK FRIDAY SALE…. This has got to be the worst customer service ever. And honestly going on 4 weeks is unacceptable. 

BRenda18 by Good Citizen / Bon Citoyen
  • 1614 Views
  • 16 replies
  • 0 Bravos

Resolved! Canada/US plan

HiNew here. I'm thinking about getting the Canada/US plan. I'm with a different provider. Someone mentioned I need a different SIM card? Not really sure what to do, please explain? Appreciate the help. Thanks

AngA by Good Citizen / Bon Citoyen
  • 959 Views
  • 7 replies
  • 0 Bravos

Resolved! Rewards and upgrading

I have asked this before, and people have said that you keep your rewards for loyalty and referral after doing an upgrade to a 5g plan, but just double checking - this message was included when I went to do the upgrade - what do you think it means? "...

publicsteve1 by Good Citizen / Bon Citoyen
  • 446 Views
  • 2 replies
  • 0 Bravos

Data Usage

Could you please help me identify, why I received a message that I have used 75% of my data into my 3rd of a new month for public mobile network. Impossible, since I have not been out at all and I have strictly used my own WiFi interface for data and...

RSD by Great Neighbour / Super Voisin
  • 365 Views
  • 2 replies
  • 0 Bravos

Account set up

Good day, I am trying to activate my SIM card and set up my public mobile account. I have successfully logged into the app but when attempting to activate a card I ordered it prompts me to select an pay again for a plan which I have already paid for ...

Maggiee by Great Neighbour / Super Voisin
  • 407 Views
  • 2 replies
  • 0 Bravos

Upgrading plan

How can I upgrade my plan to the $34.00 boxing week deal? The $34 option and the $40 option glitch out and send me back to my account every time I click on them. 

Leland10 by Great Neighbour / Super Voisin
  • 955 Views
  • 8 replies
  • 0 Bravos

eSIM dosen’t work & support neither.

eSIM dosen’t work & tickets dosen’t work…hello, i activated my plan today everything worked fine, i got charged, my number was transferred BUT NOW I’m stuck with no calls and LTE until all of this get fixed.I have an iPhone 14 pro max so the ESIM sho...

ArexTrinitii by Great Neighbour / Super Voisin
  • 946 Views
  • 10 replies
  • 0 Bravos

Bill Credit

I upgraded my plan,  3 times throughout December,   because the deals just kept getting better.  With any other company I've been with,   there are partial refunds.Here,   I have paid over $140,   and I see no sign of any refund. This is not cancelin...

Justin-time by Great Neighbour / Super Voisin
  • 543 Views
  • 4 replies
  • 0 Bravos

Porting out and getting a new number for my account

I'm considering porting my existing number away from public mobile and keep the accounting with a new number so I can keep my bonuses earned over the years.  Any idea of that's doable?

Cloud2 by Good Citizen / Bon Citoyen
  • 556 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't Access 5G

Recently swapped my PM sim from an old Samsung phone to a Note 20 Ultra 5G. I have a 5G plan however my phone never shows connected to 5G. Old bell sim would show/connect to 5G. Network mode shows 5G/LTE auto connect. Wondering if it has to do with t...

Steel387K by Great Neighbour / Super Voisin
  • 1594 Views
  • 8 replies
  • 0 Bravos

Samsung j8 Compatibility

Hi community friends.I have a buddy that’s interested of switching from Virgin to public mobile. His only concern is if his Samsung j8 will work with Public Mobile Network. Will it also work with VoLTE?thanks 

Sony16 by Good Citizen / Bon Citoyen
  • 503 Views
  • 2 replies
  • 0 Bravos

An unpleasant service journey

Can anyone let me know if you encountered such a thing that a former reply telling you to wait for a period (like 10 business days) to see if any change happens, however when you come back and were so frustrated to be asked for everything from the sc...

Jiew75 by Good Citizen / Bon Citoyen
  • 799 Views
  • 6 replies
  • 0 Bravos

How to make payment, with no account info?

Hi, my parents cell phone lost service a month ago, and they forgot their email password so we have no account info.We think maybe it's a billing issue.Is there a way to find out if I need to make a payment, and how to make this payment?

JLvatron by Good Citizen / Bon Citoyen
  • 1097 Views
  • 9 replies
  • 0 Bravos

Phone bill

I paid my phone bill but put wrong email need fix that right email is xxxxxxx@gmail.com  what using for this Edit by Dunkman: removed personal information.

Vicky5187 by Good Citizen / Bon Citoyen
  • 486 Views
  • 3 replies
  • 0 Bravos

Boxing Week plans

When I log into my account the boxing week plans for existing customers aren’t showing up when I got to change my subscription.

klegge78 by Good Citizen / Bon Citoyen
  • 1485 Views
  • 11 replies
  • 0 Bravos

Resolved! Rewards vs. Points

Looking at savings, is it more profitable to keep using Public Mobile Rewards or should I switch to Points?Thanks!

bagel by Great Neighbour / Super Voisin
  • 1571 Views
  • 11 replies
  • 1 Bravos

Resolved! Didn't receive payment

I received a text and was told that public mobile didn't receive my payment.  When I signed on I found out my subscription was canceled.  Credit card company says everything is fine and there's no reason why it shouldn't have gone thru.  I tried to p...

JenS11 by Good Citizen / Bon Citoyen
  • 845 Views
  • 5 replies
  • 0 Bravos
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