@elena22
Try rebooting your phone. If that does not work, you can try a network reset of phone (note: this will erase any saved Wifi passwords).
If that does not work, you will need to contact customer service agent:
Send a ticket via the chatbot to customer service agent (CSA) via link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If that does not work,
Send a private message to CSA through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
