Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

account suspended -payment processed, cant access service

Hi, I just made a payment, but my line is currently suspended and I can’t make calls.I need the line fully active today because I’m porting my number to another carrier.Could you please manually refresh or lift the suspension?This has happened to me ...

Can't redeem my points

Why can't I redeem my points? It says No Activities Available. Can anyone help me with that? Thanks

Suspended account

I have an inactive phone number from three-four months ago. I want to get the same phone number, i dont see it my account and when someone calls it, it says that the number is out of service. Is there a way we can get it back?

Resolved! Cannot transfer phone number from koodo

I am trying to port over my koodo phone number to PM. I go through the app and at the last phase it says activation failed and I didn't get a text message on my koodo number to confirm the transfer. Now when I go back to the PM app to retry the proce...

Resolved! SIM card missing

I bought two SIM cards online (my wife and I) but only one arrived. It's been two weeks and now I'm pretty sure they forgot. There was an option to resend but I'm not finding that anymore. Does anybody know what can I do?

Resolved! Question about Private Messages

Hi, Hoping I can get a quick response on this. I sent a private message to CS last night but never got a response (and don't see the sent message in my inbox).I sent a similar message again this morning and saw a banner that said something like "priv...

Incoming and outgoing call not working after transferring number from Fizz

Hello Everyone,I ported my old number from Fizz. Fizz confirmed that the transfer of my phone number has been successful, and my mobile plan with Fizz is deactivated.I tried resetting my iPhone network settings and restarting the iPhone already.Incom...

Can’t communicate with android phones.

Since I changed to public mobile,I can’t call or text to android phones.

Incoming Calls Not Recived

Hello Everyone,I am having a issue for a while now, where incoming calls do not get received on my phone specifically, and will go straight to voicemail.I do not get notified of the call, but do get a message for a voicemail if they do leave me one.I...

Plan

How do I find what I am paying for my monthly plan?

Resolved! Referral??

well it only took 2 years, but finally got my mother switched over!! Once I proved to her what an amazing plan I got at an amazing price and proved she'll save $105 a month going from post paid to pre paid she finally switched over! I did use my refe...

International roaming

Will PM offer international roaming ?

Fail to log in.

PM SW hangs as soon as I try to log into my account (Firefox, Windows 8.1)

Is this a scam?

Ever since posting to ask for help last Friday, I've been inundated with a flood of private messages claiming to be from Public Mobile support, all of which have typos, emojis ^_^;;;, requests for my personal info, referral codes, and more shady beha...

Never got my physical sim card

My partner ordered on the same day and already got it 2 days ago.

Wifi calling

Can you not use wifi calling with public mobile?

How to activate sim card

Ordered eSIM, the app ask for IMEI number but never see the eSIM been activated. I tried to order physical sim but when I plug them in they don’t activate either. Waste 10 days for not able to use anything. And now I don’t know how to cancel because ...

Travelling to Dominican Republic

I'm traveling to DR from Canada and I'm wondering if there are any add ons I'll need? To talk on the phone or text

Payments

Is it possible to hold off a payment for 7 days?

Resolved! Is it possible to block all calls from a given area code

Any ability to do this with Public Mobile/Telus? I'm specifically looking to block all calls from a given area code (eg. 403 or +1 403).Thanks

Suspended service

My credit card ran out and as a result missed a payment so they cut my service. They sent me a text so i click the link and for the life of me i cant get to the payment page, it wants me yo pick a new plan and don't even like my sim number. I can't r...

Activation

I've tried everything but it still saying "Subscription Not Activated". I also cannot send a support ticket as the submit button is greyed out..can someone help me please I tried resetting my phone and everything

Cancelling subscription

I would like to cancel my subscription. I haven't activated iymt yet since I haven't received the SIM and it's been more than week now. Can someone help.me with this?

Question about cancelling

How do I cancel my public mobile account and phone number? I no longer am needing my phone number and account. Any information would be great! I can not seem to find any info to do so.

Resolved! Re port number to public

SIM Card and Activation

I joined the new plan with additional sim card on 26 Jan 2026 but I am now still waiting for the sim card. Could I know how long it takes usually from ordering? And one more question I want to transfer my number from Koodo and should I inform Koodo b...

can't log in

I keep trying to log in using the code numbers that are sent but every time I enter them it says they are wrong

Access to My Bills

I would like to retrieve all of my electronic billing statements. I am no longer a Public Mobile customer.Please advise how to access.Thanks!

eSIM instead of physical SIM

By mistake, I selected a physical SIM instead of an eSIM. My phone doesn’t support physical SIMs, and now I’m stuck during registration because it’s asking for the physical SIM number. I need to go back a few steps to choose the eSIM option instead, ...

Porting to PM from Rogers

Hello,New Public Mobile user here. Since porting my number from Rogers, I can use my cell phone (PM sim) to make calls, and my ported/original number shows up on landline call display. Was able to set up PM voicemail, and Cell phone settings show Pub...

Community

Forum Posts