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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 22758 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34124 Views
  • 185 replies
  • 27 Bravos

Transferred from VoIP. My old phone still rings

Hello community,I signed up and activated my account with the request of VoIP number transferred to PM account.  I can call using my new device, but when someone calls or texts me, my old device still rings.  I read somewhere it takes few days to hav...

benjidaddy by Great Neighbour / Super Voisin
  • 206 Views
  • 1 replies
  • 0 Bravos

esim not compatible

I just signed up. I thought my phone was e sim compatible but  apparently not. I need the physical sim. My payment has already gone through! No customer support available in the chat box. How can I get this resolved?

sjohn by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 1 Bravos

Unable to accept jail calls

I have put money directly on my phone number so that I could accept calls from telmate since they have been prepaid for with money on my telmate account. But whenever anyone calls from telmate then I cannot answer the phone. I understand they cannot ...

Kat6969 by Great Neighbour / Super Voisin
  • 321 Views
  • 2 replies
  • 0 Bravos

drop call

i have this issue , calls are dropping continuously.i have a bell sim card as well , i use that no issue at all , i tried the my public sim card in my iphone 15 same issue random call drop some time after 5 min, some time after 15 -20 min.

Alisask by Great Neighbour / Super Voisin
  • 390 Views
  • 4 replies
  • 1 Bravos

Resolved! Overcharged

I usually pay  about 20.00 a month and this month I am being charged 28.25. I have not changed anything with my plan. I appreciate any help.Thank you!

Monique-1A by Great Neighbour / Super Voisin
  • 357 Views
  • 4 replies
  • 0 Bravos

Delivery time for my new sim card

I subscribed to a 90 days plan last night and my sim card will be delivered on June11 th, I thought I will be delivered on first of June ,I really need new number ,Is there any way that I can have access to number sooner or cancel the plan and get a ...

Sara_Layli by Great Neighbour / Super Voisin
  • 884 Views
  • 13 replies
  • 1 Bravos

Cell plan

I switched my plan to change on renewal date. It looked all along that it would but it didn’t. I still have my old plan. 

Suzie-7 by Great Neighbour / Super Voisin
  • 229 Views
  • 2 replies
  • 1 Bravos

Resolved! Transferring my phone number from Public Mobile

Hi,I have signed up with another provider but have asked them to request a phone number transfer text 3 times now. The text message never arrived. I did not renew my subscription with Public Mobile this month and currently says that my services are o...

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ssemasuka by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

Got someone else number when I changed it on app

Hi, I just subscribed to public mobile and they charged me the month fee, I wanted to change the number I selected in the app, and I selected a new one. To my surprise I got someone else active number, and now I can’t receive calls on this new number...

TajMuhammad by Great Neighbour / Super Voisin
  • 261 Views
  • 3 replies
  • 0 Bravos

Resolved! How many voice mail message can we save?

Hi there,I'm new to Public Mobile so I don't how many voice messages can the voicemail hold? I have the $34 for 50G data Canada/Us plan. Thank you!

LiZhang by Great Neighbour / Super Voisin
  • 225 Views
  • 1 replies
  • 0 Bravos

number of rings before voicemail kicks in

Right now I have 12 rings before voicemail kicks in. How can I get it to 5 (or 6 max)? I looked at posts from 2022 and earlier but I get an error message.

Sibyl by Great Neighbour / Super Voisin
  • 295 Views
  • 2 replies
  • 0 Bravos

Resolved! No service

I have had no service at Skiff Lake NB all day. This is the first time this has happened. is there a problem with the system. 

Dave75 by Great Neighbour / Super Voisin
  • 258 Views
  • 2 replies
  • 0 Bravos

number transfer

Do I pick I already have a sim card if I am requesting to transfer a number

Dave4715 by Great Neighbour / Super Voisin
  • 258 Views
  • 3 replies
  • 0 Bravos

Bad service and calls dropping

Anyone else experience extremely patchy service on phone calls? I can barely get two words into a phone call with the call cutting out for every single incoming our outgoing call. Calls have also randomly been dropping 5 minutes into the call.. not s...

Soph2 by Great Neighbour / Super Voisin
  • 472 Views
  • 6 replies
  • 1 Bravos

Resolved! Cancelling plan

Hello,I had bought a public mobile sim for my visiting family from Germany. Unfortunately they didn’t cancel before taking the SIM back to Europe. I had them provide the sign in credentials and share the first email vertification code, but it asked m...

MarcPletsch by Great Neighbour / Super Voisin
  • 959 Views
  • 10 replies
  • 0 Bravos

500min INTL Long Distance incl CA & US Usage

Hi,I am trying to understand when the minutes from the 500min INTL Long Distance incl CA & US are used.Are they also used automatically for local calls after my 100 Minutes Canada-Wide Talk has been used up for that month? Thank you  

ScoutU by Great Neighbour / Super Voisin
  • 266 Views
  • 3 replies
  • 2 Bravos

Resolved! Can I get my old number back when I activate my new SIM?

Hey everyone,I was a customer of public mobile for several years, from 2018-2023. I received a work phone and no longer used public mobile, and my account was deleted because stopped logging in. I just bought a new SIM card, and plan to activate it, ...

Veektor by Great Neighbour / Super Voisin
  • 536 Views
  • 6 replies
  • 1 Bravos

Anyone else getting scammed by these guys?

Not long ago I found out that my plan was changed without my knowledge. When I signed up with Public I was on the 25$ 1 GB plan a few months after that I was changed to a 39$ 20 GB plan and was not informed. I didn't notice I was bleeding money for s...

Loganb1 by Great Neighbour / Super Voisin
  • 415 Views
  • 3 replies
  • 2 Bravos

Number completely cancelled

Hello, I asked for my number to be transferred from Fido to public mobile, and kept the same. The inactivation was unsuccessful after a few days, and the company apologized and sent me an SMS after I issued a ticket.however, now, it’s been days and I...

Enasaboud2 by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

activation problem

I signed up with Public Mobile choosing the physical sim option because I thought the sim will arrive in 2 days. However 2 days passed and I had no card. How do I change the option to ESim so I can activate now?

Sybilneo by Great Neighbour / Super Voisin
  • 418 Views
  • 5 replies
  • 0 Bravos

International Texting

My friend lives in Florida and I have international texting and I'm in Canada, she can see my texts but she can't reply to me. it says something about being restricted? Please Help

Melcomepeanut by Great Neighbour / Super Voisin
  • 324 Views
  • 3 replies
  • 0 Bravos

Resolved! earning reward points

How do you earn rewards points in the Give Back

Suz47 by Great Neighbour / Super Voisin
  • 314 Views
  • 4 replies
  • 0 Bravos

Resolved! $5.65

ok my bad, I want the $19 plan. there is change now-charge now $21.47 option or change upon renewal? what happens to the $28.25 payment i just made if i charge now? and or what, when is renewal?

hohawk by Good Citizen / Bon Citoyen
  • 266 Views
  • 3 replies
  • 0 Bravos

Trouble transferring in

I am having some trouble transferring in. Says I have wrong imei. Where can I see what I entered and correct it

Kennyg7212 by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation Failed

Got an error message that says "Subscription not activated". It asked me to contact a customer support agent, but couldn't log in from the app to generate a ticket. Tried to access an agent through the website, but it says no agents are available, ev...

Coralemon by Great Neighbour / Super Voisin
  • 285 Views
  • 2 replies
  • 0 Bravos

eSIM activation failed and unable to retry

I recently switched to Public and went through the app for the activation flow. I've selected the eSIM option (my device supports eSIMs and I was on Wifi). The activation failed and it won't let me retry (told me to contact support, which still hasn'...

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