Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is it just me or I can't buy SIM card from PublicMobile?

I've been trying to purchase a SIM card through my Public Mobile dashboard, but for the past couple of days, I keep encountering the same error message:"Sorry, we’re not able to process this request at this time. Please try again later."Is this issue...

Resolved! New account activation

I’m assisting an elderly friend get setup on Public Mobile. We’ve opened an account and ordered a SIM. He has a flip phone, and does not have email (we’re using mine for the account), he only uses the phone for occasional calling. Does anybody forese...

Resolved! Phone number did not activat

I'm a new customer starting June 16, 2025. I waited the 5 hours and my ported phone number ###-###-#### did not activate.

Resolved! Anyone received their $15 Referral Credit yet?

Just wondering if anyone referred a new subscriber during the May 12-19 period (where the extra bill credit and extra referral bonus were offered) AND has received their $15 (one time) credit yet. The fine print said it could take up to 45 days, and ...

Resolved! HOW CAN I LOG IN MY ACCOUNT?

I don’t have an eSIM card, so in order to log into my account, the verification code must be sent to my email. But right now I also can’t access my email, because logging into it requires a verification code that gets sent to my phone number. What sh...

Disable email to text

How can this be done? I get only spam with this

Resolved! Delay in Moving Number

Hi, I submitted a move number request yesterday, successfully cancelled my old service, but now the new Public Mobile service is not starting. I am worried I put in the wrong SIM card number during activation. Is there any way to verify if that is tr...

No signal on my device after port

I recently got a new sim and ported my old number over to Public mobile. Even though the port appears to have been successful, there is no service on my new sim. I have tried restarting, changing network type, manually search for service,nothing work...

7B1 Message after Porting...

I signed up for a Public Mobile plan. I ported over my number from another provider, got the text message and responded "yes". My phone is showing Public Mobile, however everytime I try to make a call I get this message."7B1 Your phone is not activa...

Resolved! Victim of SIM hijacking

Can someone please help me? My sim was hijacked it seems. All calls were being forwarded to a strange 705 number. I wasn't receiving incoming calls and we discovered the calls were being forwarded after 3-4 days. What should I do? My phone is working...

Porting

From what I can tell from your records, my port went through, but I’m still active on my old provider. I need someone to help me. I can’t afford to pay two bills

stuck in a loop

theyve charged my credit card. but esim isn't activating. it wont let me cancel my subscription. but my phone isn't working... it just keeps bringing me back to a "lets activate your subscription" page. what do i do?

Travelling to Europe, will calls and 2FA work?

Team, I don’t see any roaming packages for the EU but if I’m willing to roam and pay, will I have service?@CS_Agent

Resolved! Nationwide vs. Canada-wide?? $15 plan

I see some new offers for current subscribers. I have a legacy $15 Canada-wide plan (100min). I have the offer for an unlimited talk plan for $15 (500MB) and $19 2G plan, but both of these plans are listed as "Nationwide". The other offers like $20 3...

Payment Issue

I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment.

RV Hotspot : What equipment & Installation process

I want to install a hotspot in our RV for internet access and streaming for grand children. Normally we connect with Starlink Mini but in many national or provincial park, the tree cover in the campsites is so thick, no signal can be accessed. But no...

Don’t have my old email and can’t log in

I got rid of my old email and forgot to change my registered details on here. I also changed my number and now that number isn’t recognised. How do I create a ticket? It’s driving me insane not being able to do anything on here

Esim card installatyion failed

I'm new to public mobile and i was subcribing and esim failed, and no agent are available, things are starting good with public mobile

Porting from Virgin

I’m trying to port from Virgin but the porting process is asking for a 13 digit account number while my Virgin account number is 9 digits

Long Distance Calls

Hello, looking forward for the opportunity to make long distance calls

Resolved! Question About Keeping My Number While Pausing Service

Hello,I am traveling back home for two months and won’t be using my Public Mobile service during that time. Since it’s prepaid, I don’t want to pay while I’m not using it. If I unsubscribe, will my phone number be kept for me during this period? How ...

Personal Hotspot

I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I c...

When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP and cannot be used to sign up.I am also having trouble using my Public Mobile number to verify with Clear on LinkedIn, and I believe that is also why.How do...

how to add referral code after activation

Is it possible to add referral code after activation?

billing problem

I cancelled my wife's cell phone plan back in January and noticed that she is still getting billed. I cannot go into her account because the athentication goes to her old number that is no longer in use. How do I stop the charges?Bryan

the download button for usage history is not working

Hello, I've tried for 24 hours, and from two different devices, to download my usage history. The download button is not working. Please help. I also agree with others that accessing a longer usage history would be highly desirable. Thanks.

current subscription

What's wrong with this site???? Every time I go to "current subscription" nothing comes up

PHONE RECORDS - COMPLAINT/FEEDBACK

I'd like to add my voice to say it would be really great to access past usage records. I've never encountered this with any service before where you can only go back 90 days. I hate to suggest more emails in my life.. but maybe an option to email t...

ESIM not being installed successfully

Hi, therei have subscribed $35 plan and paid with credit card about 10 days ago, where ESIM not being installed successfully after hundreds of times of trying, now I am no longer interested in joining, asking for full refund , please get back to me

Resolved! Volte

I have a moto g power 2021 and have used it in the USA while on freedom mobile. Will it work in the USA on my public mobile Canada USA Mexico plan I have. It's not on there list. Works on LTE here in Canada. Thanks for any help/ direction etc

Community

Forum Posts