Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2340 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 4041 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34728 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 46526 Views
  • 182 replies
  • 30 Bravos

US Roaming & Phone Calls

Hey everyone! I'm heading to the US soon and want to use my phone for calls as well as data. I have the $35 for the Canada-U.S.-Mexico plan. The details about data usage while roaming are pretty straightforward, but what about making phone calls? My ...

CurtisY by Great Neighbour / Super Voisin
  • 716 Views
  • 7 replies
  • 0 Bravos

Port previous number

This is agonizing ! I want to port 705 xxx xxxx from Koodo to Public. I have the new sim card in the cell and the previous one out 

sterj by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Refund for cancelled plan

Hi, I paid for the month of December and cancelled the service with my phone number also. Is it possible to get a refund or resume the service for this month? I contacted customer service but haven't received a reply. Thank you.

thanman3 by Great Neighbour / Super Voisin
  • 193 Views
  • 2 replies
  • 0 Bravos

Purchasing a refurbished phone

I purchased a refurbished phone from Public years ago - looking to again but can't find them anywhere - have they stopped providing this service?

heatherpr by Great Neighbour / Super Voisin
  • 360 Views
  • 5 replies
  • 0 Bravos

Referral code

I activated my new account with Public Mobile yesterday Dec 3, 2024 and I forgot to enter the referral code of the friend who referred me. Can this be done after the fact?

Pat33 by Great Neighbour / Super Voisin
  • 231 Views
  • 3 replies
  • 0 Bravos

Data usage while on wifi

I just signed up on my daugters phone and im looking at her usage history in the last couple days. I noticed both nights just after 12am there is a couple small usage charges and she is sleeping and not using her phone. Plus we are in the house on wi...

shewer by Great Neighbour / Super Voisin
  • 242 Views
  • 2 replies
  • 1 Bravos

Buying Public Mobile eSIM before Arrival in Canada

Hello everyone,I will be permanently moving to Canada (specifically Toronto) next week for a job. I have been browsing cell phone plans and Public Mobile seems the best value for money for me, especially as I want a prepaid plan with significant data...

NJNV9299 by Great Neighbour / Super Voisin
  • 399 Views
  • 4 replies
  • 0 Bravos

Resolved! Mandatory pre-payment?

Just signed up for PM. I had to give a credit card to start the process for my sim card and it's now on file. Is there any way I can remove the card, and simply pay the bill through my bank, like any other utility service?

Icolasnay by Great Neighbour / Super Voisin
  • 335 Views
  • 5 replies
  • 0 Bravos

Porting my PM number to Fizz

I am porting my PM number to Fizz, however, there is email from Fizz says technical issue and email from PM mentioned that I am porting number to PM (PM is wrong as I currently using PM and want to transfer to Fizz). Now the porting is pending, pleas...

hien2 by Great Neighbour / Super Voisin
  • 815 Views
  • 4 replies
  • 0 Bravos

switch plans

I currently have a Public mobile plan 6GB 4G for $25.  I saw that they have a $35 plan for US-Can-Mexico, can I switch to this plan and how do I about doing this.

Mar22 by Great Neighbour / Super Voisin
  • 252 Views
  • 5 replies
  • 1 Bravos

Resolved! Having issues with my account

Hi everyone I recently moved from Freedom to Public Mobile , received my PM sim successfully deactivated my Freedom account.  When I try logging in the PM website I get the below. My balance is zero as per 611 . When I call my cell phone it rings but...

Istef by Good Citizen / Bon Citoyen
  • 3662 Views
  • 27 replies
  • 0 Bravos

Had i successful canceled my plan or not?

hi,i have canceled the plan of public mobile yesterday and say "yes" to the cancellation sms(see attached photo. But i still got email from public mobile yesterday night for asking me to do something. Is that means failed cancellation and still count...

微信图片_20241204094459.jpg 微信图片_20241204095102.jpg
Xuyiqin by Great Neighbour / Super Voisin
  • 224 Views
  • 2 replies
  • 0 Bravos

8b1 call error

I went to call my family doctor to realize that I kept receiving the 8b1 "your call cannot be completed as dialed" error. Yes I took the SIM out and put it back in with phone both powered off and powered on (didn't work). Yes I tried to dial it with ...

chimijen by Great Neighbour / Super Voisin
  • 318 Views
  • 4 replies
  • 0 Bravos

Resolved! resume my account

hi Team, i logged in after few months when i login to my account i am not able to see my subscription or anything why? how do i pay to resume my services? i dont want to lose my number please check and let me know 

Kumar4 by Good Citizen / Bon Citoyen
  • 1537 Views
  • 10 replies
  • 0 Bravos

Resolved! Technical issues

Is anybody else having technical issues today? (Dec 4, 2024) I tried to make a call but got a message saying all my minutes are used up. I have unlimited calling. 

Janerrrrr by Great Neighbour / Super Voisin
  • 344 Views
  • 3 replies
  • 0 Bravos

Resolved! Suspended account

I’ve paid my bill and updated my card details and after 24 hrs it still says my account is suspended.my account says subscription is active but cannot make calls or anything 

Andy1968 by Great Neighbour / Super Voisin
  • 254 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing plans retain calling features

If I change plans to the one listed on offer in the image below, will I retain my calling features even though they are not listed in the offer as they are in the offer above it?  Will I retain my call display, voicemail etc.? 

Ponder_0-1733302408674.png
Ponder by Good Citizen / Bon Citoyen
  • 406 Views
  • 4 replies
  • 0 Bravos

Canada/US/Mexico 50GB $35 plan

I have a few more questions:1) Apparently PMobile does not yet have WiFi calling, which is very useful in low/poor cell signal areas, although I believe Telus has WiFi calling available in Canada, which is cut off at the Can/US border when travelling...

RB54 by Good Citizen / Bon Citoyen
  • 762 Views
  • 8 replies
  • 0 Bravos

Resolved! Canceled and port to Telus

Hello, I have port my service from public mobile to telus, and I have paid $40+ tax for the month but only used 3 days.how can I get the prorate of 27 days refund ? Public mobile charged my card right away when I signed up.Thanks

Karenx3 by Great Neighbour / Super Voisin
  • 281 Views
  • 2 replies
  • 0 Bravos

Resolved! Subscription switching restrictions

I saw a post that suggested I would not be able to switch back to the $19 1 GB plan if I want to temporarily upgrade to the $35 50 GB CAN/US/MEX plan. Is this correct?Are there restrictions on plan switching and if so, what are they?  And where can I...

Gib7 by Good Citizen / Bon Citoyen
  • 403 Views
  • 5 replies
  • 0 Bravos

How to fully shut off data each evening

Is it possible to shut off the data portion of a Public Mobile account every evening from 9pm until 9am? My kids have their iPhones on PM and I want to prevent my kids from using their iphone account for internet use every evening so if you have any ...

Deb44 by Great Neighbour / Super Voisin
  • 298 Views
  • 4 replies
  • 0 Bravos

Resolved! How does Point System work.

Hey, had public mobile a few years before and joined back again. How does the point system work for the community? Is it like if I answer questions, do I get points that will help decrease my monthly bill? I used to get like extra perks at the end of...

Munchking by Good Citizen / Bon Citoyen
  • 521 Views
  • 6 replies
  • 0 Bravos

Resolved! Mobile Router

Hi, does anyone know if public mobile supports mobile routers?I tried PM my sim on a Netgear M6 Pro mobile hotspot but was unable to connect to data. 

Edmundo by Great Neighbour / Super Voisin
  • 347 Views
  • 3 replies
  • 0 Bravos

SMS not working after switching to public mobile

Hello,i recently switched to public mobile and im using an e-sim. I’m having issues with sending and receiving text messages. I can use cellular data and make phone calls, but I can’t send text messages and my iMessage says “an error occurred during ...

Jppakulak by Great Neighbour / Super Voisin
  • 260 Views
  • 2 replies
  • 0 Bravos

Resolved! No Help? How do I navigate the Help Articles?

I have several questions and I am trying to follow the guidelines by reading the help articles first but I cannot access any of the help articles except the top "help articles index".  If I click on any of the "Browser by category" sub-topics nothing...

Gib7 by Good Citizen / Bon Citoyen
  • 784 Views
  • 4 replies
  • 0 Bravos

Texting and calling

I am not able to text anyone and call anyone with the add on to my data not working. 

JosiahMihai by Great Neighbour / Super Voisin
  • 788 Views
  • 8 replies
  • 0 Bravos

Account

How can I contact customer service and actually talk to a person?

AshMc by Good Citizen / Bon Citoyen
  • 238 Views
  • 4 replies
  • 0 Bravos

Resolved! My phone number is being held hostage

I'm activated an account with a competitor and was leaving with a fairly good impression of Public but I'm having a hard time transferring my phone number off Public Mobile. - 80 hours ago a request was made by the other phone company to transfer my ...

BahKoo by Good Citizen / Bon Citoyen
  • 811 Views
  • 12 replies
  • 0 Bravos
Need Help? Let's chat.