Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! private ticket

Need help to set up a private ticket to activate my subscription

Resolved! Koodo Prepaid Number Transfer

looking for help from a customer support agent to transfer my koodo prepaid number to my new public mobile account . thanks.

Number porting

How do I know if my current phone number is eligible to be ported to public mobile? Freedom mobile said they couldn’t port my number

E sim not activated

I recently joined public mobile and when I initially entered the IMEI number it said that it was compatible with my Samsung Galaxy S20 ultra.After downloading the Public Mobile App in order to complete the subscription, it indicated that an eSim was...

Network not available

Hi all, I have in my top right hand of my screen. I can not receive calls and my network settings say they are not available, mobile state disconnected? I have not changed my plan? Toggled flight mode on and off. Restarted phone. Talent out Sim card...

Do I need a SIM card to lock in the plan?

Hi all,I want to subscribe to the 29/month 5G and noticed that offer ends Dec 2. It takes 2-3 days for the SIM to ship. Am I locked in that plan as long as I pay before Dec 2 or do I have to wait for the SIM card to lock in that plan.

Resolved! New Subscriber: Can't get verification code

Hi all,I just subscribed a few minutes ago and was porting over from Telus.I confirmed the message that asked me if I was trying to port my number. Now, Public is trying to send me a verification code to complete the setup of my account, but I don't ...

Service not working

Service not working. I am a new subscriber, and although the eSIM is installed, my telephone number does not function

Unable to setup e-sim

Hi All,im new to public mobile. Just made a purchase and stopped my account from the old carrier. But i have problem of activation. It appears that e-sim card is not installed properly. When I login to my public account, it sent me verification code ...

Resolved! Porting Team Phone Number

Hi,My authorization SMS didn't go through in the 90 minute window. I contacted the the old carrier and got them to release the number but now I need to get in touch with the porting team to reinitialize the request since I first requested the transfe...

Phone not working

I have just updated my CC info and phone still isn’t working

Resolved! Payment discounts

My ongoing subscription has not been changed but my monthly payment has been increased from $6.78 on May 15,24 to $14.69 from June payment up till now.I have not received any text or discount code to apply.Please let me know the reason why I’d gotten...

LD minutes not showing

Hi guys, new convert to PM on the $35 US/MEX plan with 500 LD minutes through a FB link but three days later minutes are still not showing in my subscription. My husband signed up using the same link and was able to use a 50% off code but I wasn’t n...

Resolved! Number porting

Hi all, New to PM, coming from Bell.. I purchased an eSIM, then ported my old Bell number. I can send and receive calls to my Bell number as I would have expected. However, if I go into my iPhone and look at the eSIM, it does not display the number t...

No Data

I am a new subscriber to Public Mobile and am using an ESIM . My phone is working , but, I have no Data.I am on the US-Mexico-Canada plan. Have tried to find answers using the chat line -but no success.Has anyone else in Halifax area had a similar pr...

Resolved! How long does it take for CS_Agent to respond?

I have no cell service and am unable to login to My Account. I've been waiting since Friday afternoon and have not had any response from CS_Agent. How long does it take to get a response?LOL I just got a email from PM saying my account is put on hold...

Activation Unsuccessful Help

Tried to complete a new activation. Got an error message inactivation unsuccessful and to contact support. Here I am trying to find a way to contact support.... Chatbot useless.

I cant complete port in proccess and I cant access my account

Need to re try porting in my number from another company but I cant access my account

After number transfer to Public cannot send/receive texts

After transfer old number to Public cannot send/receive texts. I can make /receive phone calls.Seems to be stuck on verifying number for activation for imessage to and from phone number

Double paiement

Resolved! usa roaming is not working as an add on.

my usa add on roaming package is not working to call in or out. I have roaming turned on and it is picking up at x t but still not working. my husbands is working fine. settings are the same. any help would be appreciated. Different phones. His is sa...

Help , trying to transfer out from public mobile for days

I am trying to transfer to chatr for 6 days and simply public mobile did not send me SMS and keeping my number as a hostage

Esim switch to another phone

Black Friday

I was wondering when the Black Friday deals say it ends on Dec 2. Is the last day to get those plans on Dec 1 or 2?

signed up to PM Selected a number issue

I selected a number from the selection screenIts now saying they noticed i have an active public mobile service, and its asking me to confirm my access with a verification code. Anyways this verification code is going to the new number i picked. I c...

Using CANADA USA MEXICO Plan in USA

I'm currently in the USA with a Canada plan. Looking at upgrading to the CDA USA MEXICO plan being offered. Does that mean I can use the phone here in the USA and in Mexico for unlimited voice calls and texts. Currently I don't /can't use the phone...

Resolved! Bounced payment lead to complete disconnect?!

Last month I got a new credit card with low credit limit and unexpectedly hit zero balance.When the Public Mobile system tried to charge me for the next month, it bounced. And you wanna know what happened?No callingNo textingNo internet. Not even a w...

No pro-rated subscription plan; broken payment activation

Found myself in a pickle trying to change my subscription plan in order to capture the current BF deals.I attempted to change my plan recently and selected "next billing cycle", but the system kept saying there was an error. Tried this a couple times...

More is Merrier promo this year?

Since I joined PM 3 years ago. In the past, PM offered the More is Merrier promo for free data and LD calling several times but not offered last year.I hope PM will offer the MiM promo thus year for existing members!

Black Friday deal end at what time?

I see Black Friday deal end on Dec 2, but what time will be end? I’m in Vancouver bc. Thanks