Community

Service not working

Hello  - I registered and paid for your service and it's not working on my phone (it seems fine on wifi but not when I'm not on wifi).  I am also unable to use the "personal hotspot" to get online from my other phone. This appears to be a notice boar...

1-888 numbers

I am unable to call 1-888 phone numbers? 

Number Transfer Issue

I attempted to switch service and everything went smoothly in the setup process. However, it’s been more than 48 hours and my number is still not transferred, so I have no mobile service.

Public Mobile App will not work on my device

Google states that the Public Mobile App will not work on my device. So how do I Activate my SIM card when it arrives?

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Getting error changing from esim to physical sim

I have a physical sim. I am also using esim for my phone number. When I tried to change sim in the app, and entered physical sim number, it gave me an error that sim is already in use. I am sure the sim is not in use.Please help. edited by computerge...

Refund Request – Account Activated Today

I activated my account with Public Mobile today, but I immediately ported my phone number to another provider and did not use the service.Since the service was not actually used, I would like to kindly request a refund for the recent charges.I unders...

Help needed

HiTrying to change carrieres and need my old account number

Billing issue

I made a payment to renew my subscription for this month but I’m still on hold and the money has been debited for more than 24 hrs.what’s the best way to resolve this. thanks

Activation

Hello, I activated my cell yesterday and transported my number to enroll with Public Mobile. I am all set and am receiving calls/texts/emails so am unsure why I received an email informing me that I need to activate my cell. I did it yesterday do I n...

Not up dated my new period usages

Dear Customer Service Team,I have my new plan renewed today. Somehow it has a huge number there? It should be zero or close to zero. Would you please check it and update that would be really appreciated.Thank you!Ginny Zhang

No connection after activation

I just signed up for PM this morning (from Rogers). I transferred my phone number and restarted my phone as per the instructions. However, I have no reception on my phone. I've attempted to submit a support ticket, but the "submit" button is greyed o...

Cancel my account

I need to cancel my account. I do not have the phone/SIM card to validate identity.

Add on not working

Purchased an add on for roaming in the US, its not showing up on my account or working on the cell, but they took the money from my account,  need my cell asap 

My transferred phone number from Koodo is not working

I recently transferred my phone number from my Koodo plan to Public mobile. After I confirmed my transfer from a Koodo text it still hasn't transferred to my Public mobile. So now my phone is not working. I sent a ticket but no one has reached out to...

How to refund if I haven't received the SIM and can't activate the account?

Hi guys, I haven't received the SIM card since I purchased the phone plan, and I can't activate my account due to it. So I have made up my mind not to use this phone plan anymore. I haven't used the phone plan for even 1 hour. However, I have purchas...

Recieve text messages internationally?

Is there any way I can check my text messages while not in Canada, U.S., Mexico?As far as I know, a Public sim card won't work on networks outside of these countries.

Swapped accounts

My husband and I both have public mobile accounts. Somehow, our sign in credentials got swapped. For example, if I want to log into my account I must use his email and his password. The same is true for him, he has to log in to with my email and pass...

International roaming? Wifi calling?

Now that Koodo and Fido both offer 5g, what are the chances that PM steps up their game to be more competitive by offering wifi calling and international roaming (beyond USA and Mexico)?

Trying to sign into self service in a web browser. Is it down right now?

Is self service down right now via web browser?

Can't access my account

I need to change my credit card info, but your home page says you're down for maintenance for February, however it's now mid March. Please tell me how to get into my account so I do not lose service. Thank you.

app not working, website not working, chatbot not working, no option to get in touch with humans?

i am unable to view my data usage anywhere on this website. everything takes me back to the main page that says i won’t be able to view my account during a period in february, clearly confused thinking it still applies. then i download the app, which...