Community

Service not working

Hi. So service didn't automatically renew lastnight. So I tryed going on my account to pay for it but its not showing subscription suspended so I can't pay for it to get my services back on. Plz help. Ty

Cannot Make Calls in US

New activation. US-Canada 50Gb/5g subscription. Now in US. Data and text work fine. Not able to make calls. Immediately hangs up. What is wrong?

Subscriptions

Why does my phone tell me I don't have an active plan on my account when my payment isn't due till the 14th? It's the 12th my plan should still be active.

No Service

Hi, I recently transferred my Public Mobile eSIM from my iPhone 13 Pro to new iPhone 15 Pro Max. It has been 2 days and I still have no service. I cannot receive/send texts and make/take calls on both phones. My new phone sees that I am on Public Mob...

Can't receive text messages

@CS_Agent I switched to Public Mobile three days ago, and since then, I’ve been unable to receive texts. I cannot receive SMS messages or send texts to anyone using an Android device, although I do have cellular service.Shortly after my switch to Pub...

Can I activate the plan later?

Hello.My contract with Fido ends on December 27. But I am interested in the current $36 plan from PublicMobile, which seems a good deal. I wonder if I can place the order now, but wait for my contract with Fido, to activate the plan with PublicMobile...

payment

I only used public mobile phone service for one day. Then I switch to another carrier. Should I pay for that day? and How?

Dropping calls

Hi I have a dropping call problem, so many times call drops and most the time on call change network 5G to 4G during call loosing voice distribuing and then drop calls?Thanks 

Receiving text

In december 2023 I transferred my phone number from Lucky mobile to Public mobile. My phone number is  ending at 3694. Accidently I asked to transfer 3964. Not much later we discovered this number belonged to somebody else. Then we asked to transfer ...

Will the UMIDIGI G9 and/or Oukitel C50 work on Public Mobile?

Hi I was wondering if the UMIDIGI G9 5G and Oukitel C50 would work on Public Mobile's network thanks, I was thinking of maybe buying one.After a quick google search it seems yes for the UMIDIGI?

New client

Just signed up and the esim I got in an email isn’t working. How do I get a new esim?

Times of texts and calls recorded

I have found when I check usage history the times do not jive with my time zone. I am in pacific time zone. Are the times noted in the eastern time zone?regards , Gary 

Plans

Which plan do I need for talk and text to and from Mexico and Canada 

@CS_Agent

1, had esim in old, now broken pixel. Candace's the number I had and therefore I can no longer my emails ****@****or.******@****, as well á the majority of everything else I had connected to that that number So I would appreciate it if you might rect...

778-xxx-xxxx is active or not?

Double billed.

Changed my credit card. Billed on both credit cards.  Help!  Cannot talk to anyone!  This has been going on for several months! Lawyer?

iMessage doesn’t work since travelling to USA

I recently went to the USA. I have a Canada/USA phone plan. Ever since I went my phone won’t allow me to send iMessage.  It says I don’t have an eSIM. My husband has the same phone and phone plan and did not have any issues. Nobody seems to be able t...

Lost access to my account

Hi there i recently change my phone and I lost access to my email and I can’t and the only way to retrieve my password is by receiving a text code sent to my phone number and cannot activate my phone number without my email , I was wondering I can tr...

Someone (maybe me) fat fingered my number, and my subscription and eSIM is associated.

Somewhere in the process of transferring my number from Rogers, the number associated with my eSIM had two digits of the exchange reversed, from xxx-493-xxxx to xxx-943-xxxx.    I believe Rogers transferred the number as I received the text and respo...

Blacklist

Is public able to black list my lost phone if I have the imei number? 

Having Issues logging into my public moblie account on my iphone

Whenever I attempt to log into my account on my iphone, I am prompted to enter the 6 digit code received by sms and immediately after entering the 6 digit code the login page returns to the login state without proceeding.Any ideas how to login into m...

Transferred from eSIM to eSIM and was charged a fee

I successfully ported my number to PM  - confirmed that with Telus, but the old number was still showing on my phone and didn't update.Used the chatbot, and it suggested that I needed a new esim.  And pointed me to this article: https://publicmobile....

No service

November 11th and I have no phone SERVICE on the website it says my account is active. payment is supposed to come out today is that why it was cut off? I'm on a monthly subscription. 

Broken Phone. How can I transfer?

Hi,I just broke my phone that had a Public Mobile ESim on it. Is there still a way for me to keep my old phone number from that phone if I get a new one? I'm not able to log into my public mobile account even if I get a new phone number because it ne...

Not fair! Why can’t existing customers get same deals as new sign-ups?

I’ve been a loyal PM customer for 7 years but am not offered same deal as new customers?! Please be fair and offer same subscription plan deals to everyone.