Can not make calls, Phone notification shows Emergency calls only. My subscription is valid

[playing2451]

I had the same issue, but rebooting my phone fixed it.

Hope it will help 

[hTideGnow]

hi @Varma 

reboot your phone first

try reset network settings.  try changing the network mode, test all different one

check any outage in your area:  https://www.telus.com/en/bc/outages

if same, ask support to check .  

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[eddieO]

@Varma try rebooting your phone, if this doesn't work, do you have another phone you can try your SIM card in to see if it will work there? Otherwise you can contact a support agent:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Handy1]

@Varma Does text and say work ? Try rebooting the phone or reset network settings and see if that helps , can you try sim in another phone and test ? 

also check 

Outage map in your area:

https://istheservicedowncanada.com/

If account active and no outage and reboot or reset network setting didn’t help 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage