How to deactivate my account?

[Handy1]

@Lenoreyu 

In your my account go payment tab >manage subscription >manage payment method or use this link

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

[Lenoreyu]

When I go to payment page, I can not find the Manage Subscription. Can you show me step by step?
 

[Handy1]

@Lenoreyu  Only support can remove credit card on file 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Lenoreyu 

you will need support agent to help to remove, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Lenoreyu]

Hello,  can you help me to remove your credit card from the system

[Handy1]

@Lenoreyu  Your screen shot is from public mobile community you need to to public mobile “my account” 

Turn off auto subscribe use this link and log in to do it 

Public Mobile - My Account

[hTideGnow]

hi @Lenoreyu 

use this direct link on a browser to get to the page to disable Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

or if you still have trouble accessing My Account, just ask support agent to help to remove the credit card

, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Lenoreyu]

How to turn off auto subscribe.

[Lenoreyu]

That is the payment page

[Lenoreyu]

[Handy1]

@Lenoreyu  No my photo is from the public mobile website 3 pics combined to show the steps 

[Lenoreyu]

Hi Mayor，Thanks for the photo, but the one you showed is a mobile app, and my mobile app cannot access it.

[Handy1]

@Lenoreyu  You can port number out will do it or turn off auto subscribe 

Turn auto subscribe off/on

or get support to remove credit card info on file right away to ensure you don’t get charged again 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Phil_Adelphus]

@Lenoreyu  Permanently or temporarily?  To close the account you either port the number to another provider (remember to do it near renewal date because there's no pro-rating for unused days), or log in to your account and toggle subscribed to unsubscribed which well pause your account and then close it after 90 days of non-payment.  Edited to add, don't close the account before transferring the number if you're moving to another provider.  On successful transfer of the number (port) your PM account will automatically be closed.

[hTideGnow]

hi @Lenoreyu 

just login My Account, go to Payment page, click Manage Subscription and turn of Subscribed there.

or you can also ask PM support to remove your credit card from the system

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage