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Why Rewards linked?

BCeddie
Great Neighbour / Super Voisin

My wife and I have separate Public Mobile (PM) accounts/numbers. Until recently I am pretty sure we also had separate PM Rewards accounts.  However, today I went into my rewards account and checked my rewards balance.  I then logged out and went into my wife's PM account, checked her balance and then clicked on My Rewards.  But I was then presented with my, My Rewards account not her',s!!! 

Last month I am pretty sure I saw separate Rewards accounts/balances?

3 REPLIES 3

Frank52
Great Citizen / Super Citoyen

If you attempt to view the rewards page in an incognito web browser, that should allow you to view the different account information correctly. 

BKNS27
Mayor / Maire

@BCeddie 

Did you use the PM app on each of your phone?

The app will have the latest reward points so it won’t be mixed up with each account.

Sansan
Mayor / Maire

Yes, all accounts are separate. 

Always clear cache or a different web browser when viewing different accounts to prevent cache issues.

If at all possible,  even better to use different devices for each accounts to prevent this.

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