@Janerrrrr And you phone is active not suspended ? Does text and data work ? Have you tried rebooting the phone or reset network settings ? Can you try SIM card in another phone ?
also check
Outage map in your area:
https://istheservicedowncanada.com/
if account active and no outage and reboot or reset didn’t help reach out to support to help maybe ask them to re fresh your account
you can use the orange chat bubble bottom right of screen or send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
