Can't get into my account

[ElsaCelia]

Hi I can't get into my account anymore, it's like PM sees my account as a new account that needs to be created with a new sim card. Customer service please get in touch with me thanks.

[hTideGnow]

hi @ElsaCelia 

support won't contact you with just a post here.  You need to message them directly

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage    

[Handy1]

@ElsaCelia  No worries support can help but they won’t contact you , you need to engage them instead 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[slusagm]

sometimes the My Account and the login system unlinked for whatever reason.  But PM can help and you just need to put in a ticket.

You won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437