Porting my PM number to Fizz

[hien2]

I am porting my PM number to Fizz, however, there is email from Fizz says technical issue and email from PM mentioned that I am porting number to PM (PM is wrong as I currently using PM and want to transfer to Fizz). Now the porting is pending, please help to solve the issue. Thanks

[mluq431]

It sounds like your number porting got stuck due to some confusion between Public Mobile (PM) and Fizz. First, ensure the details you provided to Fizz—like your PM account number or IMEI (*#06# on your phone)—are accurate. Keep your PM SIM active, as you'll need to reply to a text from PM authorizing the transfer. For the "technical issue" email from Fizz, contact their support via live chat on their website or through WhatsApp at (438) 393-5814 for clarification. You should also reach out to Public Mobile using their SIMon chatbot to confirm there’s no hold on your number. Once both sides are on the same pg, the porting should go through. Keep your PM account active until the transfer is complete!

[Phil_Adelphus]

@hien2  This happened to someone else porting out, PM sent the wrong message (in French but it welcomes the customer to Public Mobile), here

https://productioncommunity.publicmobile.ca/t5/Get-Support/Had-i-successful-canceled-my-plan-or-not/... 

[eddieO]

@hien2 as long as your Public Mobile account is still active you shouldn't have any trouble porting out to another company but the request must come from your new company. You will need to leave your Public Mobile SIM in your phone as you will receive a text message asking to confirm the number porting. You will have 90 minutes to respond 'YES' otherwise the porting will be cancelled. Did you receive the PM text message and respond yes within the 90 minute window?

[hairbag1]

@hien2 

sounds like you should be starting your investigation with Fizz. Ask them what the issue is and how to resolve it.

ed