Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just enrolled in a plan that stated '⁺Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers within and between Canada and the US.' I just tried to make my first call to the US and ...
Hi team,I will travel to another country for 2 months. So I would like to stop the payment during that time, could I ask if I just need to unsubscribe? And can I re-subscribe when I back to Canada?Btw, for the reward plan update, it's really a pain t...
Shows Error XXX when trying to complete activation on my account
I was charged twice on February 2nd and 4th for the amount of $20.16 on my Visa. Can you rectify this problem?
Seems like each month I lose a few days on my plan started on the 28th and now they are billing on the 12th
I want to disable automatic porting. I feel that this is a potential security risk. How do I go about disabling this feature so that I have to physically show I.D. when I want to port my number. From my research automatic porting is a security r...
When you call my phone and I don't pick up it goes to voicemail, but it doesn't play the message I recorded. It plays an automated message. I have activated the message I want it to play but it is not working. How do I fix this?
My account shows I have 499 of 500 international long distance minutes remaining.i am going to Mexico on vacation, can I call home to Canada free of charge using those minutes?Thank you
hi everyone, I would like to inquire about my order with my phone. Selected subscription is 50GB within Canada and the US data at 5G speed for $34. Account Name under xxxxx xxx xxxx with account #…..2181 and I didn’t receive my physical Simcard. Ins...
HiI’ve read through a few articles related to the question in my posts Subject line, but I just want to make sure I understand the process correctly before I buy my replacement iPhone. With my new device in-hand, I first install the PM app and then l...
My contacts are trying to call me and cannot as they get a voice message that I am not available. I have not changed any settings on my phone, such as do not disturb or anything like that. Is there a problem with my service? I am able to call out and...
I took out my old sim card and replaced it with the public mobile sim card I received. I thought everything was well and my phone number would be ported from my previous provider to public, but I recently got a message from public that my number coul...
I’m m not getting push notifications from my bank how do it allow them - for some reason they are blocked
I am trying to reach a customer service agent. It says no agents available try later. When are agents available? I am a bell Customer and looking to move to your service but have questions
Phone stuck on sos
Hi,I just ported over from Koodo. In the process it texted me a message saying I set my pin, and to not forget it. I never set one up.From what I understand, I have set up a voice mail password, an alphanumeric for my login account to public. I don't...
Hi all,I have a question related to Voice over the LTE network. If I am in Europe and I have a dataplan only, can I use that data plan LTE on the secondary eSIM (with PM still in as primary eSIM) to place a VoLTE call? Would that call arrive in Canad...
how can i add India roaming so I at least get text messages there
Hii just enrolled a family member and used my referral code. I was making sure my referral was entered but we were having issues with payment I kept having to reenter my referral. When payment finally went through I’m unsure my code was still there. ...
I switch to public mobile eSIM card but I don’t receive messages to get the full services
Randomly the service reminds me of Hal from the movie 2001 it just chooses not to send certain pictures and it's weird because it not offensive it's just it chooses not to send them so the system is doing weird stuff not consistent can a technician h...
Hi, I am trying to activate a new service by using an esim and porting my number over from Telus. I get a “esim not installed message” and contact customer service. Is there not a QR code to scan? If there is I never received one.
My subscription expired March 16th, I've been without a phone for two days. Unable to top up. Very frustrating when I need a phone for family health emergencies.
I'd like to cancel my Public mobile subscription as I'm not satisfied with your sevice. I tried to do it through your website, but could not do it. What should I do? Please advise ASAP.
Hi,I transferred my number from Bell to Public Mobile 4 months ago. Since then, I have been using that number with Public Mobile. Very recently, Bell sent me a bill for the last 4 months' subscription charges. When I contacted Bell, they said my numb...
Hi,I have one time bonus data (no expiry date) and recently received 5GB bonus data with 150 days expiration time. Now. I'm wondering if I can use the 5GB data before my previous 2GB bonus data or not?Thank you
I forgot to add my referral code from my friend during activation. How can I do this now? Thanks.
My daughter lost her phone, I can’t report it stolen as you need to be logged in. Can’t log in due 2 factor and we don’t have the phone. I had to create a separate community ID just get in here to ask. Hopefully this doesn’t just go into the void her...
I recently left my phone at a sporting event and had to replace it. I put my services on hold until I was able to get a new phone and sim. I updated it all and every seemed fine.However, the new number I picked when I updated my sim card is not sho...
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