Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need a refund as my phone is not supporting E sim and I purchased the plan.
Hi,I didn't receive my SIM card yet, while my submission fee paid on Sept 29th. It mentioned that takes 2days to receive my SIM card.
My phone was updated with a new autopay account information but they changed my number and now I don’t receive text messages and still can’t use my phone it is saying it’s suspended but the payment went through?????
I need a CUSTOMER SUPPORT AGENT! I am trying to port out my number and my new company cannot get info from PM. I gave my account number as found on my contract, my IMEI number, etc, but am not getting the TEXT! Now I have been asked to do a manual p...
My husband cannot Complete Activation of his account. He purchased to new subscription and cannot link to account.
I missed to approve the SMS of transferring number to Public. But the customer service of Public is not replying and not able to port the request again. What should I do?
So I just joined PM like last month on a 5G 50Gb can-us $40 plan. I don't know why but on my old carrier I used up data really quick, like I used about 1Gb in a day, but with PM I’ve used significantly less. I have an iPhone 11 and turns out it doesn...
I am travelling internationally and plan to change my plan to the minimum 15$ plan. Will this allow international txts especially for 2 step verification txts from BC to international areas.thanks for you kind feedback.
my account was not on auto-renew, and for some reason i did not get an email asking to pay. They suspended my service and after logging in the portal, I paid but the phone line is still suspended. its been 3 hours after i pay and i still cant make or...
"An existing EverSafe ID already exists with this phone number."How is it that I can get a phone number from Public Mobile, and it's in use by someone else for their Eversafe?
Hi there,Since I'm not from Canada, my App Store is limited to apps available in Europe, and the Public Mobile app is not available there.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entir...
Hi there,I want to port my PM number out because I lost my phone. I had to get a new phone from bell and i want to port my PM number to the new phone that i got from bell. The problem that i have is that PM will send a text to verify the number trans...
My friend refer to me, but I did not received the credit $10.00
My account says my service is on hold because my subscription has expired on sept 26.I have had no phone service yet. Tied to pay with available funds as it asks, to no avail. PLEASE GIVE ME MY PHONE SERVICE OR RETURN MY MONEY AND MY PHONE NUMBER. x...
Hi I have been with Public Mobile for years with the same number. The last few months I am getting a lot of Junk Texts, ie: "getting an online job" or from "political parties", etc. I just delete them and report "junk mail" but I still keep getting t...
I just moved a few hundred miles away to a new town and started a business. When I call someone that doesn't have me in their contacts, my number shows up as my old city
hello Team,My plan will expire today however I am still not able to place a call.I believe I should be able to make calls until tomorrow.Also I am not fining renew payment button in the portal so I don't know how to place a payment.Please advise why ...
I want my number back!
Not a question per se, more of an observation.So I've noticed some time ago that the data counter in the self-service is giving out different answers depending on which network my phone is connected to. So when my phone is on the LTE network, I get a...
My wife and I both pay for public mobile, each of us being charged monthly. We are charged twice in the month, once for each bill.But when I went to log into her account and follow the link to My Rewards, it takes me to my rewards page.So either Publ...
I have been permanently locked out of my account after changing my password. It told me I have too many attempts and said to try again in an hour, which was well over a month ago and everytime I try, it still continues to tell me to wait an hour desp...
I have an old SIM card that I've been using for the past 4 years. I noticed the issue first with my iPhone X and now with my iPhone 16 Pro. The issue is that as my phone is functional most of the time, I get a no sim card error while the sim card is ...
Hi! I no longer am a public mobile customer, I have switched to Rogers. Please cancel my account (deactive my subscription) and remove the credit card on file. Please do this ASAP.
I selected eSIM when choosing my subscription, not realizing that my device does not support eSIM. Now I am being asked (by the app) to confirm the activation with a PIN that is being sent to the that is supposedly now 'linked' to the device that doe...
Since I've signed up for Public Mobile, many plans have come up that cost less than what I pay and include more yet they are only offered for new activations. Are there ever any deals for current subscribers or only to upgrade your existing plans?
I renewed my plan today and it has unlimited talk in text in Canada and the USA.And I can't make long distance calls it says I don't have enough time. Can I have a CS agents help please
I have a roaming package Canada and USA. Data and texts work fine in the USA but calls instantly go to “call failed”. Incoming calls go directly to voicemail. iPhone SE running iOS 17+.any suggestions?support doesn’t seem to exist.
i had issues with trying to send a photo by mms. starting reading about the APN changes. I did what i thought was the appropriate changes.MMS proxy 74.49.0.18 to mmscproxy.mobility.cait didnt seem to work at all. I decided to switch back APN can stil...
Thread removed due to violation of terms of service
Freedom Mobile (new provider) has attempted 5 times to port out my number. I received a text the first time responded 'yes' received an error message from FM saying the account number was incorrect. Logged into my PM account, got the account number g...
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