Community

Porting

From what I can tell from your records, my port went through, but I’m still active on my old provider. I need someone to help me. I can’t afford to pay two bills

stuck in a loop

theyve charged my credit card. but esim isn't activating.  it wont let me cancel my subscription. but my phone isn't working... it just keeps bringing me back to a "lets activate your subscription" page. what do i do? 

Travelling to Europe, will calls and 2FA work?

Team,  I don’t see any roaming packages for the EU but if I’m willing to roam and pay, will I have service?@CS_Agent 

Payment Issue

I don't have an actual credit card, so I have been paying with visa gift cards without issue. For some reason, it won't process this payment. 

RV Hotspot : What equipment & Installation process

I want to install a hotspot in our RV for internet access and streaming for grand children. Normally we connect with Starlink Mini but in many national or provincial park, the tree cover in the campsites is so thick, no signal can be accessed. But no...

Don’t have my old email and can’t log in

I got rid of my old email and forgot to change my registered details on here. I also changed my number and now that number isn’t recognised. How do I create a ticket? It’s driving me insane not being able to do anything on here 

Esim card installatyion failed

I'm new to public mobile and i was subcribing and esim failed, and no agent are available, things are starting good with public mobile

Porting from Virgin

I’m trying to port from Virgin but the porting process is asking for a 13 digit account number while my Virgin account number is 9 digits 

Long Distance Calls

Hello, looking forward for the opportunity to make long distance calls 

Personal Hotspot

I just restarted my phone because it was running slow. Now, the feature on iPhone 11 has been removed: Personal Hotspot. It says to contact Public Mobile to activate. What is this? I’m trying to work remote right now. This is unacceptable. How do I c...

When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP.

When I attempt to use my PM number to sign up with chatGPT, it reports that my number is VOIP and cannot be used to sign up.I am also having trouble using my Public Mobile number to verify with Clear on LinkedIn, and I believe that is also why.How do...

how to add referral code after activation

Is it possible to add referral code after activation?

billing problem

I cancelled my wife's cell phone plan back in January and noticed that she is still getting billed. I cannot go into her account because the athentication goes to her old number that is no longer in use. How do I stop the charges?Bryan

the download button for usage history is not working

Hello, I've tried for 24 hours, and from two different devices, to download my usage history.  The download button is not working.  Please help. I also agree with others that accessing a longer usage history would be highly desirable.  Thanks.

current subscription

What's wrong with this site???? Every time I go to "current subscription" nothing comes up

PHONE RECORDS - COMPLAINT/FEEDBACK

I'd like to add my voice to say it would be really great to access past usage records.  I've never encountered this with any service before where you can only go back 90 days.  I hate to suggest more emails in my life.. but maybe an option to email t...

ESIM not being installed successfully

Hi, therei have subscribed $35 plan and paid with credit card about 10 days ago, where ESIM not being installed successfully after hundreds of times of trying, now I am no longer interested in joining, asking for full refund , please get back to me 

unable to get esim

I have an iphone 16 pro max. I am unable to get a esim

Sim Card

Does anyone know how to tranfers my Public plan and phone number to a newer phone . The sim car I ahve in my old phone does not fit in the new phone. The new phone is using nono Sim

Cannot edit access point

Hello all,The "edit access point" is greyed out for Public Mobile. I have not been able to download pictures when people message me but that is not as important as not being able to get messages in a group chat. It is showing the group phone numbers ...

ordeered a sim card and charged for 3

Re: Porting Out

Been trying to port my number out with pm to my new carrier the sgrng deleted the esim so now I am unable to get request can some on manually appve the request pls

Can't make calls to the US Virgin Islands

I tried to place a test call to the USVI and was met with a message saying my call couldn’t be completed. I had made a successful call to Puerto Rico without issues issues, but any other number doesn’t seem to work. I’ve reviewed the coverage map on ...