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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13696 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25037 Views
  • 183 replies
  • 26 Bravos

Resolved! Calls cutting out

I'm not sure why but everytime I talk to someone on the phone the call always gets disconnected for some reason. I'm pretty sure it's in on my side, so I was just curious why it's doing that. 

Josh9299 by Good Citizen / Bon Citoyen
  • 246 Views
  • 5 replies
  • 0 Bravos

Non-Service

Surely not everyone is having the phenomenal problems I am getting any mobile service. The company would quickly go out of business.I've spent more time fighting to get on line than I have on line. I've devoted days of my life -- literally -- to tryi...

Kitone by Great Neighbour / Super Voisin
  • 151 Views
  • 2 replies
  • 0 Bravos

No service in my home.

Hi, I have no luck reaching an agent this morning. i have no service signal at my place, can’t receive a message & call. I would like to cancel the order from today. can you help me with this? thank you. 

Mangaworm by Great Neighbour / Super Voisin
  • 201 Views
  • 4 replies
  • 0 Bravos

Can't recieve calls or texts

Starting to day I can't receive text and all calls go to voicemail.I can make calls and send textsChecked settings on my phone and all looks OK.Any suggestions?  

cjd by Great Neighbour / Super Voisin
  • 299 Views
  • 6 replies
  • 1 Bravos

URGENT - New activation - asking for double payment

I just signed up for Public Mobile, made the payment as requested for the plan that I was setting up with taxes and them the website booted me out. Then I tried to login in again and it is asking for another payment before I can proceed to see if I n...

Angie1972 by Good Citizen / Bon Citoyen
  • 259 Views
  • 6 replies
  • 0 Bravos

Can't subscribe

I've been at this for almost 2 hours. I'm trying to subscribe but my address is not being accepted. Going in circles to try and get help. 

Toni60 by Great Neighbour / Super Voisin
  • 361 Views
  • 10 replies
  • 0 Bravos

New activation

I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the...

Angie1972 by Good Citizen / Bon Citoyen
  • 117 Views
  • 1 replies
  • 0 Bravos

My Account

I’m trying to change my phone number. It tells me to go to My account, and find Phone section. I can’t seem to get off the cover page. 

50 by Great Neighbour / Super Voisin
  • 223 Views
  • 5 replies
  • 0 Bravos

Resolved! New sign up?

Hello,I would like to sign up for the current US Canada promo plan but I don't have a sim card yet (can't do an eSIM).I'm getting a SIM card delivered tomorrow. Can I sign up for it today and activate my sim tomorrow? Is that possible?Thank you,

mdeze215 by Good Citizen / Bon Citoyen
  • 241 Views
  • 4 replies
  • 0 Bravos

No Network Connection

My phone is connected to Public Mobile, but it says "no connection."I've tried restarting my phone, and resetting the network connections, but no luck.I can't text, make phone calls, or use data.

Transfer esim to physical sim

Hi there.Just wondering if I want to transfer my esim to a physical sim, all I need to do is change the sim number on my profile right? And it transfers everything across like my number? Just unsure of the process of doing this. Thanks! edited by coi...

Ryanm353 by Great Neighbour / Super Voisin
  • 255 Views
  • 7 replies
  • 1 Bravos

Cannot connect to network

I noticed this morning that I had no connection with the mobile network. I have checked my APN settings, and they match the ones listed by Public Mobile. I have tried all the reset procedures outlined by the chatbot, but cannot file a ticket as the t...

Kiwinadians by Great Neighbour / Super Voisin
  • 272 Views
  • 5 replies
  • 0 Bravos

I am not receiving an call or text

I recently transferred from Rogers to Public Mobile. I can make calls, the phone I am calling see the correct number as the incoming call identification. However, I do not receive those calls or texts if someone calls or texts me.

GKCO by Great Neighbour / Super Voisin
  • 205 Views
  • 3 replies
  • 0 Bravos

US add on package

I have tried the US 3gb unlimited talk, txt bundle $30. with no success. changed the settings in apn to what was recommended. and still no luck. Maybe public mobile could come up with a sim or esim that you could purchase to use when you travel so no...

pjhawk1 by Good Citizen / Bon Citoyen
  • 211 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada/us plan

Can I call the US for free while in Canada with the Canada/US wide minutes or is it only if I’m in the US?

JaniceH1 by Great Neighbour / Super Voisin
  • 425 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation via e-sim shows no service, no networks available

I have a new activation via e-sim and my phone downloaded the e-sim and that all seemed to work fine (Google Pixel 7 Pro) but the I have no bars with Public mobile and when I turn off automatic network detection I get no networks found immediately wi...

grimacexl by Good Citizen / Bon Citoyen
  • 360 Views
  • 8 replies
  • 0 Bravos

Points

How to get points faster because I didn’t understand 

Saif_Ben10 by Great Neighbour / Super Voisin
  • 180 Views
  • 3 replies
  • 0 Bravos

International LD.

with international LD is Mexico included or is it just USA. 

Murp by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Service

Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity 

AnuDavisk by Great Neighbour / Super Voisin
  • 212 Views
  • 2 replies
  • 0 Bravos

Service

Hello! Can anyone help me access my SIM PUK? Thank you 

nessacyu by Great Neighbour / Super Voisin
  • 294 Views
  • 8 replies
  • 0 Bravos

Resolved! Port confirmation text

Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!

Courtneyh01 by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos
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