Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
my esim is not giving me internet and i cannot place any calls , its been working perfectly since i had it but today suddenly is not working anymore. is installed corectly so no worry about that. pls send me a new sim card or make it work.
I can call local numbers and long distance numbers, but I get a response that my call cannot be completed when I try to call a toll-free number like 1-8xx-xxx-xxxx. ???? I have a 3-country public mobile plan
Has anyone ever turned off their PM esim when traveling overseas (e.g. Europe) and turned it back on upon return, only to find that their phone can't connect to any service? I haven't been able to connect to make calls or text or get data consistentl...
Hi, I'm looking to downgrade one of my plans, bluntly put, I just don't need that much data anymore and haven't for a while. Figured I'd get one of the bare bones plans since its a "second line" but they aren't visable to me in my profile or on the w...
Yesterday I accepted an SMS Offer. "Reply YES2"The reply was, Your new subscription plan will be added to your account next renewal date.I expected it to say "changed"Any chance I'm getting a second line added? I don't want that.There is still no ind...
My husband and I signed up at the end of March for the sale that was on for the Canada, US and Mexico unlimited calling and data, along with 80 GB of data for the month. It took PM over a week to get his phone switched over so that he could text and ...
Public mobile says I am charged 30.00 with taxes, etc included. Then I am billed 5.60 more on my credit card. When I logged into my account I have no extra fees added. I just also changed from a 20 GB plan to a 5 GB plan 1 month ago
I placed an order for services, checked to be sure my phone was eSim compatible first. The charge went through but now it's saying my phone is not compatible. It's an S20 Ultra. When trying to place a ticket, it asks me to login. When attempting to l...
Im experiencing issue transferring my number to public. Right now I can use internet, but I cannot text and call. Seems like the text and call is still associated with old carrier.
This is the most glitchy and difficult support system I have ever experienced.My problem is that I was attempting back in January on the 24 to sign on to Public Mobile for myself and my wife at a cost of 22.40 for each of us. We never eventually acti...
Hey all I haven't posted in a while but I have an unlimited plan and that I just feel so much more comfortable when I have that little bit of data I'm just in case Basically I'm just making a suggestion and ask him for your support like that they wou...
I switched my phone number a few months ago. My profile is updated to reflect my new phone number and the old one has been removed. When I try to log in to my account, I'm prompted to receive a text to the old number. I see other posts in relation to...
Good Morning, My aunt who in her mid eighties lost her credit card and by the time she received her replacement card, she had missed her last payment. She approved my access to her account because she is not very techie. I’ve been trying to sign in...
My payment. Didn’t go through because I didn’t have the funds in my account because I forgot to transfer money. Now I have no phone service and when I go on the app and the website it’s not showing that my service is suspended so there’s no place whe...
Hi. I need to give a little back story before I get to the actual question.So Im abroad right now because of family matters and need to stay here for quit a lot more. My Public mobile account is on-hold right now, because when I left I didnt know tha...
Hi, I switched to Public Mobile 3 days ago from Rogers. My outgoing calls and data work fine, but I cannot receive incoming calls or SMS — all calls go directly to voicemail. I also cannot log into my account because SMS verification codes are not ar...
