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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2459 Views
  • 29 replies
  • 13 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30343 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42104 Views
  • 185 replies
  • 29 Bravos

Few calls directly going to Voice mail

Few calls are directly going to Voice mail. This includes my doctor's office calls and other my friend's call.  Not sure why only a few calls are blocked on my phone.  How to resolve this issue. I am frustrated with this issue.Any help is appreciable...

cybersadiq by Good Citizen / Bon Citoyen
  • 388 Views
  • 5 replies
  • 0 Bravos

Changed subscriptions isn't updating on phone

I have a Xiaomi Pocophone F1. I used to be on the $30/month subscription with 3GB of data and recently updated to the one with 15GB for the same price. Payment went through, on my account and on the app it says that I have the updated subscription, b...

lilacsinbloom by Great Neighbour / Super Voisin
  • 235 Views
  • 1 replies
  • 0 Bravos

Subscriptions

I signed up last month for an upgrade to a 4G plan with 10 gb data from my existing 2G 2gb.New monthly plan starts today, but ai never got the upgrade.How do I get this resolved?

TSH by Great Neighbour / Super Voisin
  • 342 Views
  • 4 replies
  • 1 Bravos

Alcatel Link Hub 4G LTE router

Trying to use SIM in this hot spot router. All looked well, the router connected to the mobile network, beamed strong wifi signal, but while trying to connect to the wifi, i got a message on my device that  i am connected, but internet not available....

JohnNada by Great Neighbour / Super Voisin
  • 225 Views
  • 1 replies
  • 0 Bravos

Account issue

Hi moderators,I no longer have access to my email for my public mobile account. i need assistance changing the email for my phone number. Please contact me ASAP

JW519 by Great Neighbour / Super Voisin
  • 402 Views
  • 5 replies
  • 1 Bravos

Over charge my credit card twice in Sept. How to get refund back ?

Public Mobile double charge my credit card twice.   I had 2 phone no. But  they charge my credit card 3 times last month.  But no one solve this or send any email for 3 days after get a ticket no.Why so poor service  ? And charge 3 times for 2 phone ...

DC6 by Great Neighbour / Super Voisin
  • 247 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't make payment

My credit card info is correct but every time I try to make a payment I get this message: "Sorry, we're not able to process your payment at this time. Please try again later." Subscription Expired on Oct 6,2024. How to I reactivate my phone?

keithnet01 by Great Neighbour / Super Voisin
  • 254 Views
  • 1 replies
  • 0 Bravos

3 month payment plans

I am being charged each month as well as a lump 3 month amount (every third month).  Started when I switched plans in June ($38.42 & $98.31 off my cr. card) and again Sept ($38.42 & $101.70 off my cr. card), as well as  $38.42 in both July and August...

shakespe111 by Great Neighbour / Super Voisin
  • 305 Views
  • 3 replies
  • 0 Bravos

Referral Code

Hi there I referred a friend to public mobile and they made an account but it seems that the the referral code was not applied?

XKay13 by Great Neighbour / Super Voisin
  • 290 Views
  • 2 replies
  • 0 Bravos

iPhone tray broken.

My iPhone mini try is broken apple did a diagnostic and I don’t want to pay to get it fixed. So now I have no service just says sos at the top corner. I purchased an esim in the app paid the 5 dollars and went through the process on the app to an act...

Cheach by Great Neighbour / Super Voisin
  • 328 Views
  • 4 replies
  • 0 Bravos

Refund

I had accidentally started an account with the wrong email. I got charged but didn't select a phone number yet. I just want a refund. Will it be automatic? Or how do I request it?

Fastfatrat by Great Neighbour / Super Voisin
  • 231 Views
  • 2 replies
  • 0 Bravos

Data depletes very fast

We've been using Public mobile for over a year. We're on the lowest plan and only have our basic communication using data... texting, messenger, emails etc. Data for everything else is turned off.  That format has been working well, but in the past f...

Donod by Great Neighbour / Super Voisin
  • 505 Views
  • 5 replies
  • 0 Bravos

Number transfer issue

I was setting up my esim when this happened. I was in the activation process and I got a text from my old provider (Freedom Mobile) to transfer my phone number. I responded with ”yes”. But when i went back to the public mobile app, the activation pro...

Kavidinal by Great Neighbour / Super Voisin
  • 570 Views
  • 5 replies
  • 0 Bravos

Change Verification Number

I ported over my number from another provider, however when I log in it still goes to the old number I do not have access to.  Is it possible to change Verification number to my current one and make sure the connection is fully severed?

Dhjrfjfjrofk by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 1 Bravos

Resolved! Need an Agent

I was on PM's CDA/USA plan then saw Freedom had a CDA/USA/MEX so switched over a week ago and had nothing but problems with service, then realized on their service map, we live in a dead-ish zone. So back to PM. I switched my phone over and after 30 ...

SanJo by Great Neighbour / Super Voisin
  • 734 Views
  • 6 replies
  • 0 Bravos

Resolved! Esim

My current phone (pixel 6) is broken and I need to get an esim on an older phone (pixel 3) until I can purchase a new phone. However, when I go to install esim on phone it just keeps asking me to retry. Anyone have any ideas on how to have it work?

Cerasus by Good Citizen / Bon Citoyen
  • 1198 Views
  • 17 replies
  • 0 Bravos

New to PM calling and Messaging not working

My husband and I switched to PM yesterday and I’m struggling to get calls and messages to work . I’ve updated my iOS and powered on and off . We are travelling now so in the US 

HollyAnn by Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

unlimited data

Do these two plans have unlimited data?https://subscribe.publicmobile.ca/en/on/activation/plans/50GB-4Gspeed3https://subscribe.publicmobile.ca/en/on/activation/plans/20GB-4Gspeed13

Abdelkoudous by Great Neighbour / Super Voisin
  • 323 Views
  • 3 replies
  • 0 Bravos

Cannot log in

I no longer have access to the email used to set up my daughter’s account and cannot update payment information so her service has been suspended.  How do I start a ticket to fix it?

Jaclynrae by Great Neighbour / Super Voisin
  • 289 Views
  • 3 replies
  • 0 Bravos

International roaming

Does PM do any international roaming data add ones (travelling to Asia) ? I only see add ones for US 

Carol91 by Great Neighbour / Super Voisin
  • 469 Views
  • 4 replies
  • 0 Bravos

Resolved! iPhone SMS via satellite

Does anyone know if PM supports the new iPhone messages via satellite? (not iMessage but SMS to non-iPhone users over satellite). According to Apple, it's carrier-dependent 

jor123 by Town Hero / Héro de la Ville
  • 443 Views
  • 4 replies
  • 0 Bravos

over payment

credit card overcharges, need to talk to somebody.

leslie3 by Great Neighbour / Super Voisin
  • 359 Views
  • 6 replies
  • 0 Bravos

Roaming Add-Ons

I know that purchased Roaming Add-Ons is not refundable. But my trip is cancelled. Do we have ANY way to tansfer this money somehow that obviously never used

DmitryV by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

No data

I recently purchased a phone from Amazon the fine print states it supports the networks. I currently have a SIM card from public that is working fine in my s9. When I try to put it into the new phone reset the phone and do it properly I have cellular...

Trailblazzers by Great Neighbour / Super Voisin
  • 387 Views
  • 3 replies
  • 0 Bravos

Cant send pictures

I have an iphone with pm service and I can't send pictures via text? Any ideas?

TheaMc by Good Citizen / Bon Citoyen
  • 834 Views
  • 14 replies
  • 0 Bravos

@Cs_Agent

Hello I accidentally pay 2 subscription today. Because I dont know that I already click the subscribe button on my first plan. Then I go change subscription to get new subs plan then I click change plan now. Then I see on my cc is already charge me t...

Loyloy by Great Neighbour / Super Voisin
  • 394 Views
  • 3 replies
  • 2 Bravos
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