Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Format my phone and now it's saying I have no Sim. I've been a customer for months. Pls get me connected again
Many customers frequently need to call friends and family in Bangladesh. It would be highly beneficial if Public Mobile could include Bangladesh in the 500 free international long-distance minutes. Adding this country would greatly enhance the value ...
I'm using a new.phone. My friend's public sim card have VoLTE available in my phone, but mine doesn't work.New sim tried, not working.I was suggested asked cs help to reset, but tech team just simply said my phone is working.It's crazy confusing how ...
I have been having problems for the last 2 months. I used to be able to connect anywhere, and never had any issues. Now my phone won't work in certain areas of town (Hamilton Ont). The cell tower map seems fine. I don't get it.
If I need the code to finish activate Sim number where can get the code sent to new number ?????
I have been using this phone for more than 2 years. Since friday, i am not able to make or receive calls. However, I am able to send and receive text messages. I have not changed my phone. I have restarted my phone a couple of times.
Hello, I am new here.Some public mobile plans include.. "Unlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging" .. is that essentially FREE ROAMING? does that mean that, if i travel across Canada...
I’m assuming because I can’t confirm my identity with the Confirm Identity SMS? Caught in a loop. Need help. It’s been 2hrs so maybe it takes time to port the new number? I can make calls.
I’ve already paid And got a step 606 in activating my SIM however it does not activate and I’m unable to contact support. Please just give me a number or something. I can just get in contact to and talk to a real human and sort this out, very simply
I subscribed to a plan today and chose activate the subscription by choosing the number transfer from other provider. No matter, how many times I try, I never receive the transfer confirmation message from my other provider and I am unable to contact...
I am currently on a plan that is 15.00 per month and would like to do a lateral change to an upgraded (updated) plan for 15.00 per month. I have accumulated many free bonus add ons and if I switch to a different subscription, will I lose all the fre...
Heloo,I would like to have the link to buy the refill vouchers online and not in store.Thank you,
Recently had my phone 're-provisioned' by PM customer service rep (csr). It may have finally solved a long-standing issue with lack of 'ring back tone' on a non-white-listed Samsung s10e phone.What does that term mean...what was the csr's process?
How do I avoid the runaround in trying to transfer my number from Koodo prepaid ? Log in, try again. Log in, try again.
I remember there being a URL to click on. What is it please. It has been two months I'm paying for data that I can't use
I can't help but wonder how our PM plans are charged across Canada. I live in Western PEI and have, at a guess, less than 50% of my area with any cell/data service yet I assume my plan costs the same as areas that have full coverage and that hardly s...
New account just activated, but I can only call out, not receiving any calls, not able to receive/send any SMS, can't even get the code to complete my account registration.What should I do?Thanks!
I have tried porting number to another provider. I received the confirmation text and I replied yes. Now I have no service with either provider. Please help - I need my number released from Public Mobile.
Received a text saying Public Mobile is having issues transferring my number.I read from other forum pages that there is a TELUS support number I can call to get live support to re-trigger and complete the process. Could someone please message me thi...
So I'm posting this from the old S21 because on Friday morning I turned on my moto edge 2024 to find the dreaded "emergency calls only" messages.I tried restarting and checking the eSim and everything was normal.This phone had worked flawlessly on pu...
Hello, i'm looking for my public mobile account number, not to be confused with my mobile phone number.Can you guys help me with this please?EDIT: i found it, it was just blurred in the profile section.
I have an existing public mobile plan and sim. But the app doesn't think I have a plan. Can I link the existing sim to the app?
Hi, my phone has been stolen and would like to put my service on hold. I cannot remember any of my account passwords and sending codes or emails to my accounts is usless if the person sees the notifications! I created a new account here just so i cou...
What setting should be for APN
My iPhone 11 pro Max and Public Mobile App is updated to latest software. When I select eSIM to purchase through the App, it shows $5 but the "Place Order" button is greyed and does not do anything. I verified credit card info saved and is all correc...
duplicate thread
Hi, I moved my mobile service a couple of days ago from Rogers to PM. The transfer number was done during activation when both SIM cards were inserted. Messaged from Rogers asking permission was answered YES. I received a Welcome email from PM sayin...
Hey PM members,does anybody know how to change login e-mail to a new e-mail?Thanks in advance.
I’m travelling to Spain today and I wanted to know where I could get a plan that I can get data for internet and calls back to Canada?any ideas where I can find that?
