Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My wife cannot login to her account because the 2 step verification requires her to receive a code via text message to her phone number. But the phone number doesn't receive any text messages. I assume this is because her SIM card isn't active due to...
I've created an account (for my niece). The phone has never been associated to a phone number. I'm at the payment stage but at no point have they given me what will be the cellphone's phone number. (I selected eSim, if that is of any importance). So...
Guys, I have an issue. I bought a long distance addon pack approximately, months apart. While using i noticed a strange pattern. The addon pack is India long distance call pack. = 750 minutes. After 260 minutes of usage I bought another 750 minutes o...
I want to update my payment credit card. I am trying to login to my account, but with no success. Hence I am using a different email to address this situation. I have initiated a password reset and I receive the OTP in my email. However when I try to...
Just set up new account, new # (I do still have old # on my phone also but I have settings set to the new # until I can get my old # ported over), data and texting not working. Calls work fine.
I have Can-USA 5G plan. I constantly get excellent 5G speeds in Canada. On average, speed is 150+ Mbps in Canada. I have noticed speed dropping to 5 Mbps when I am in USA even though I am connected to 5G network with excellent signal strength. I have...
Hello, I recently activated the eSim and then also purchased and activated a physical sim. Both Sims are on in my Samsung phone but my data is not working. I searched for similar articles and copied the APN settings as mentioned in the solution of on...
This Canada-usa plan, can it be use in the us just like in canda? without any extra charge
Do I need to bring my own device can I bring my phone e from telus with a bri g it back contract
Been with Public for a while. Had a Samsung S9 and just bought the S21. They take different sized SIM cards. How do I get a new sim card that has all my current plan and phone number
HiHas anyone use public mobile data and cell phone service in Calgary & Banff ? I am assuming the service covers both areas in Canada. Let me know your experience. Many thanksAhKiew
I bought a refurbished Samsung S21 from Woot.com and it was specifically labeled as "fully unlocked." But when I moved my SIM card to the new phone, it said "network locked (searching)" where the PM network name usually is. Things I tried: (a) Restar...
I have a Canada U.S. plan with data and in the fine print it shows I can use data in either country, I am from Canada and currently visiting the U.S. I have to turn on roaming data to use it and it says I may incur extra charges?
Signed up yesterday for the monthly plan for $23 per month. Completed the activation on my device today and when I go to make outgoing or incoming calls, when you answer the call goes to “your call cannot be completed, please call 611 “ or something ...
I'm trying to port my number from speakout to public mobile. It keeps saying invalid IMEI does not match with phone number provided and asks to retry. Already confirmed with speakout about my IMEI and phone number on their system. What
Hi there,I have an Easyfone T300 4G that send SMS fine on the public mobile network but no MMS. I have data enabled on the public mobile side so it _should_ be sending but so phone configuration is maybe preventing it? Just wondering if anyone here h...
I just transferred to Public from my old provider, but i used an old account number when making the transfer. I can make outgoing calls, but texts or incoming calls do not work.Any help is appreciated, Thanks
I am in eastern ontario, east of ottawa. For about two weeks, I have been have absolutely terrible service. I have been with public for almost 6 years, and I've never had such bad connection issues.I am very close to the cell towers and in a spot whe...
Why can’t I make a payment
Hi,I have been a PM customer for a long time. I have switched my plans ( I REFUSE to call it a subscription) when there are better data rates for the same price. Currently I am on the 34 for 50GB plan. When I had lower data caps of 10-15GB I would...
Hi, i'm trying to add a voucher payment but i keep getting a message saying "Sorry, we’re not able to process this request at this time. Please try again later."
why will no one help me
Is there a problem as I am only getting 0-1mbps
Can anyone confirm that the 30$ plan with 15gb is valid plan or just a promo. Currently i’m on the 25$ with 1gb.
I was paying $38.00 now I’m paying $45.00…why? I’ve been a customer for almost 6 years.
Can I switch from having a ESIM card to a regular SIM card and if so how do I go about putting my account onto the SIM card. I also need to try and remember my public mobile account info(email and password)
Hello,I had to change my subscription plan before the end of my current subscription.My old term was 5th August - 4th September. Today, (10th August) I changed the subscription effective immediately, using the "Change Now" option. The new term shou...
I’m trying to transfer my old number from Koodo (not prepaid) so I can keep using it before closing my Koodo account. Unfortunately, public mobile won’t let me unless I have an alternative number for them to call me. I don’t have one. How do I get ar...
How do I cancel service - I have returned to the U.S. and do not need the Canada service
I keep getting an error trying to submit a ticket. "There seems to be an error submitting the ticket". The reason I was submitting a ticket is because I'm trying to transfer in my FreePhone land line number to my Public Mobile phone. The "TRANSFER ...
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