Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I have the same issue, could you please give me the phone number? Thank you very much
Even thought my phone shows 5G+，i still cannot use date for conneting internet
Why am I paying more? I used to pay 15$ but now it’s for 2 months that I’m paying 21$ ,why?
I made the payment to subscribe the service and I tried to log in first time. The OTP only reached to me by email after the time expires. How can I do the verification on time?
From the app following everything, but still failed. Any insights guys?
There was a redemption on Nov 11 on my account for 5GB of data that I never redeemed. I would never have done this as it's a waste of points, especially since I literally never go over my Data limit. Is there anyone at public who can help me reverse ...
eSIM QR doesn’t work since IMEI not corrected, now phone is not activated.
Hello I need a new request for transferring my number. I missed the 90 minutes authorization window for the transfer can I get a new request thanks
So I switched last night to the new Flash Sale $20 (100gb data US CAN MX) (switch at Renewal).. But it doesnt show the discount anywhere on the Subscription and Payment page. I only see $45.20 Estimated due... I thought its $20+tax ????
Hi, I am using the eSIM QR code from email to register it but I was not able to do it and I can see a “eSIM could not be installed” message in my public mobile app, I just received a text saying the my phone number transfer is completed, will I recei...
I have two numbers transferred last night from Rogers to Public Mobile. Replied "Yes" to transfer request and everything worked fine. Two numbers can make outbound calls, but they can't receive incoming calls from my home landline. How to fix this?Th...
Hello I recently switched to public Mobile this month and now they are offering a much better deal on a flash promo.I would like to switch to the new flash sale deal.Please help me to switch over to the $25 per month 80gb Canada/usa /Mexico deal. Tha...
Hi, I’m porting my phone number (XXX-XXX-XXXX) from Fizz to Public Mobile. I already approved the transfer on the Fizz side by replying “YES” and received the confirmation email. I received a message saying there was an issue with an incorrect ...
Hi,I subscribed to the $20/month plan (with 50% off promo) today and ported my number from Fido. Now I have no service in Data and Voice + in my account it says the subscription expired today + the 50% promo is not shown in my account. Please help AS...
I received a TEXT offer for Canada/US/Mexico 60G text offer expiring Jan 16 2026.To accept I had to reply YES On Jan. 10 2026 @ 1:21 pm local time, I texted YES to accept the offer.I had No text feedback and checking my account online doesn't show my...
Getting the error “your esim could not be installed please contact support”. I tried scanning the QR code from the welcome email too and that did not work either. I’ve tried resetting my network settings and that also didn’t help. I have a secondary ...
I’m trying to sign up for the 50% promo for my daughter on her email. Two issues1) on the app in getting the 6 digit 2FA code but when I enter it, it says invalid. Tried multiple times2) when I sign up on my desktop, and I get to the checkout page. I...
How can I know my transfer succeed? Confirmation from public mobile or fizz? Or both
Received a txt for 5g/60gb -can/us/mexico with 500 min intl long distance for $34.Does this also include unlimited xtx and msg since it is not mentioned. Offer ends Jan28
I’m transferring from Fizz eSIM to PM physical SIM card. The transfer was initiated yesterday at 5:30pm. I got a text, replied YES and all. PM messaged me saying there’s been a problem and someone would contact me to resolve it and if nothing I shoul...
Hello everyone; hoping someone can help clarify this. My girlfriend used my referral code xxxxxxxxxxxxxxxx when she signed up with Public Mobile. She has already paid for her first month. How long does it typically take for the $10 referral credit an...
I signed up yesterday. Data does not work when wifi is disabled. I’ve tried resetting network settings and restarting device multiple times without any success. Support advised to change VPN, however, it is an iPhone, whenever I change the APN from “...
Yeasterday i port my number from PC MOBILE to Public mobile, payment went through, got port msg and replied yes right away, still after 12 hours its doesn't work, its showing bell on the top, cant call not able to receive any calls or msges. What is ...
My old subscription was charged two days ago. This morning, I accidentally clicked "Change to a new subscription" in the app, and the new subscription was successfully charged. How can I cancel the new subscription and revert to my old subscription?
Hi guys,My wife created an account on PM yesterday, but when trying to subscribe, she ran into an error: M.8702.Since then I tried multiple times to connect to her account, but when entering the security code from the email it shows always incorrect ...
Hi I got my phone number ported to Public mobile yesterday the subscription for $40 for 60GB data +50%for 24 month, however when the payment was deducted there were two charges of 22$ and my plan shows that I have not got a 24months discount applied....
Hello, I want to change that has 50% off for current users.
I chose to transfer my number to PM while activating. I received a message from Koodo asking me to approve the transfer by replying Yes, which I did. However, the activation on PM failed. Now my Koodo service has stopped working, and PM is active on ...
Hi,I signed up for the $40/60gb plan at 50% off for 2 years yesterday evening on the website and was charged $22.60. However, in the app it says my subscription is expired. I am unable to make any calls or use any data. please help. Thanks
