Cancel service

[Fergie99]

I want to know how to cancel auto-pay and cancel service

[Fergie99]

Thank you!

[Dunkman · Accepted solution]

@Fergie99 

Public mobile is DIY, self service type of company

Do you remember the email address that you used to sign up for your child? Password?  If so, then login into the account and do what was suggested. 

Otherwise, you could private message customer service agent and ask them to cancel, but it will takes hours for them to respond and they will need to confirm ownership of account by asking account related questions. Ie. Credit card on file, when account was started, etc. 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Fergie99]

The subscription is for my child. He has the account in his name. I can’t access it independently. Is there not another way to do it?

[slusagm]

turn it off at : My Account -> Payment->  Manage Subscription, toggle off "Subscribed" to disable Autopay 

[hTideGnow]

hi @Fergie99 

go to My Account, Payment page, click Manage subscription and turn off "subscribed".  The account will be suspended at the end of the cycle and 90 days later, it will be closed