Locked account

[Bomack]

I been trying for few months to get my parent logged back into their account. Tried password resetting, different browser etc. Never get past your account is locked. 

I am confident I need an agent to intervene. Looking forward to private message from one to send them my dad's number and email etc

[Chalupa_Batman]

Hello @Bomack 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437