Locked account

[Bomack]

I been trying for few months to get my parent logged back into their account. Tried password resetting, different browser etc. Never get past your account is locked. 

I am confident I need an agent to intervene. Looking forward to private message from one to send them my dad's number and email etc

[RavingRaven]

@Bomack 

This was my reference for a solution to your issue but like many other reference posts it's been archived or hidden from Public view. Ask support to reference the solution contained in it to see if it will work for you?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Re-Troubleshooting-Login-Issues-OTP-2FA-E...

Just copy the link and give it to the agent to access. Good Luck!

[Chalupa_Batman]

Hello @Bomack 

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437