Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How does the credit earned from reward works?!
duplicate thread
I had upgraded my subscription from 34$ 50GB US/Canada plan to 35$ 75GB US/CAN/MEX plan and my subscription did not renew today. I tried to do a payment and it is not accepting it. I read the post about the work arounds like taking a 30$ plan, but th...
Does any one here use a link to cell phone set without a land line number attached to it?Panasonic?V-tech?AT&T?Does it work well? Any thing to point out good or bad?Thanks.
My phone got wet and is now fried. I have a new phone but it is not compatable for esim. Somehow i got charged for an esim, and for a sim card that never arrived. You cant use the existing sim card with a new phone. Is that correct? So where is my si...
how to save $10 for the sim card?Thanks!
can i add another line on my package that we could share the data and save some costs.
My folks are in their 90’s, still in good health, able to drive and care for themselves. Although they have had cell phones in the past they currently do not have a phone but now are asking me to set them up with one. Problem is they have already che...
My brother while activating his new account realized that he had entered an incorrect phone number. Now he can’t receive a text message to go back into his account to try to correct his error.
im locked out of my account and my phone was stolen... i need to reset my password and get my login code so i can get into my account!!!I already PMd the team this is urgent, I have access to the email and this is a business line
When I went to purchase a subscription I selected an eSIM it said my phone was compatible (iPhone 12) after my payment went through, I was prompted to download the app. After doing so it then told me my phone wasn’t compatible with eSIM. Now I am stu...
I made 2 different accounts because the first account I made wasn’t working. I made the second account to hopefully use that instead. Eventually we got the first account to work. But I am getting charged for the second account as it has my payment in...
I would like to hear REAL experience people had transferring REAL land line to current (active, few years existing) PM account.As land line cannot receive SMS what is going to happen if I proceed with porting in land line number.PLEASE, no theoretica...
Hello, I am having difficulties transferring from Rogers. I was able to create an account but the eSIM was set up on the wrong phone
Plan show updates data amount of 75gb CAN, USA, MEX but doesn't show the 1000 mins talk for China Hong Kong India, Phillipines, and UK. Is it on my account still or is that deleted. This was a boxing day promo for $35/ month
we lost my wives email we used to register her phone and we need it to port her number who can we call or what can we do to get this off her account
My subscription wasn't supposed to renew until the 20th just like it has every other month in the past but today it said it was cancelled Jan 18th due to non payment I used services yesterday all day ie: YouTube and texting and calling without a is...
Hello I used to be able to send and receive MMS with Telus, since I switched to Public mobile unable to send/receive MMS. Could you help me please?Thank you
I had requested just a package change however it seems like it cancelled my current subscription and I no longer have any cell service! I need my cell service urgently. I can not see my old plan under my account and if I try buying a new one it gives...
I have a twofold problem…1, I purchased US Canada Mexico package several months ago and it never reflected in my subscription plan on the app. I am currently in Mexico and not connecting to service. I insured that I was connected by purchasing a new ...
Hi, I want to change my subscription on the next renewal date, but my account is not offering me all the possible subscriptions. I was originally on a 23 per month plan, I changed to a 35 per month plan for a trip to the US, and I want to change back...
My phone stopped making calls. I can text, go online, use messenger but when I call it will not connect. when someone calls me it goes right to voicemail. Any suggestions as to why?
I am signing up using an existing SIM from my iPhone 12. There are more numbers on my SIM card than I am allowed to enter in the format provided. Which numbers do I enter?
How do I pause or put on hold?
Hi - I just tried to activate a new eSIM this morning. Everything was going great until I my phone couldn’t connect to the network. I went into the settings on my phone and under turn on line it says activating, which has been going on for hours. ...
duplicate thread: please continue discussion in existing thread.
The Text said to log on to resolve the issue and provided a link. I did not click it but logged on myself and my payment had come out as usual.Is this a scam?I had received several other texts from Public Mobile 4013 in June and September, talking ab...
I’ve been a long-time customer, but I couldn’t pay my bill recently. Today marks the 90-day renewal deadline, and I was planning to make the payment. For some reason, I wasn’t able to pay, but I’m ready to do so now and really need to keep my number:...
My phone is locked out.I need PUK code. I already chatted with Agent about it but I don’t know if I can get it or not. Please advise me. Thank you.
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