I purchased the US Roaming add on December 29, 2024 and did not receive service. There are funds in my account and I have tried all the chat options, contacted customer support agent and posted my questions. It has been over 3 days I need an agent to contact me immediately to resolve this issue.
you've done all the proper troubleshooting you can do. The best we can offer now is to use that link supplied by @Phil_Adelphus to message Customer Support to get this figured out AND request full refund plus compensation for your trouble.
So I logged in to my account on the app > Shopped Add-ons and selected the add-on I wanted, Purchased Add-on. I Rebooted my phone and I am still not good to go.
If you're not getting anywhere with the chatbot you can send support a private message using this link, an agent won't contact you by posting in this community. Use this link and watch your inbox (envelope icon top right or tap your avatar for Messages)
Everything worked fine in the past. I’ve tried turning on Mobile roaming data, changed network mode to 4G or LTE, tried manually changing the network connection, try all 3: T-Mobile, AT&T and Verizon. Still not working
ok...one more thing while you're in the app, click Payment > View Payment History...see if the cost of your add-on was actually taken. Let us know please.
I’ve been using the app to log in to my account > Usage Breakdown to see if that add-on is actually there and it’s not there even though it’s been paid.
