rewards - Community

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I used this and saw it in my checkout and it did not work. I need this resolved

5 REPLIES 5

how do you contact customer service I have no clue what to do to do that. thanks I'll do it if I don't see it after 24 more hours though

since it is weekend, I would wait till Monday and check agan.

And in case browser cache problem , please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same, then submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Wait another 24 hours. You should see the $10 in your available funds.

If not, then you would need to contact customer service agent to get the referral code manually applied.

I paid and it still now showing up and my phone is activated but it has been 48 hours still one more day I can wait

hi @Bruce_li the $10 is a credit on your account After activation. So, you will need to pay in full first and the $10 will be added within 72 hours

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