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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 61 replies
  • 15 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 171 replies
  • 18 Bravos

Resolved! Number deactivated

Can we request for same number that got deactivated after 90 days

sunilppsc by Good Citizen / Bon Citoyen
  • 11 replies
  • 0 Bravos

Call display not working

Just ported a number from a voip service (the number prior to the voip service was on the telus network). All incoming calls display "Alberta" as the call display regardless of who is calling. I've reset the phone - no change. I've removed the sim an...

khelmle by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Problems with Data

Hi All,Wondering if PM is having problems with Data?My access to data is being consistently inconsistent and I've noticed it switching from 4G to 3G a number of times over the last few days ( it does not switch like that on my husband's phone). My hu...

J-L by Model Citizen / Citoyen Modèle
  • 6 replies
  • 0 Bravos

change my email address on Public Mobile My Account

I have tried numerous times to have my email address changed on my Public Mobile account.    Yesterday I received an email from public mobile   “Reminder to Link your Community Account to My Account”,     however under my profile for Public Mobility ...

Grandmaof7 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Resolved! Old sim card damaged

I damaged my old sim card and called publicmobile to deactivate my account now I can't find their number to speak to a representative to reactivate my account with previous number I'm a customer but not new. *611 says it's luckymobile. Anyone know th...

Callmemaybe23 by Great Neighbour / Super Voisin
  • 1 replies
  • 0 Bravos

Resolved! Stripe Payment 2FA Login Code

Hi,  I seem to be having trouble receiving text messages from Stripe's 2FA account login process.  My user history shows the texts were sent by Stripe and apparently arrived at PM's server (assuming that otherwise they would not show up in my user) b...

dwturner by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Prorated Credit on my account

I want to know what happens to the bill I was charged on my card before I moved out. My card was charged on the 23rd of March for the entire month and I switched over to another provider on 28th of March. Whom do I need to get in touch with to get th...

saurabhbhat by Good Citizen / Bon Citoyen
  • 8 replies
  • 0 Bravos

SIM card invalid

SIM card invalid. New sim but won’t register on iPhone. airplane mode and phone switched on and off. SIM card reinstalled several times. Need a ticket for helpspent over  2 weeks messing with this

cfredmoore499 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


I am in California for a few days, my account shows one-time Int'l LD bonus 442 mins left but still I cannot call or listen to my voicemail. So i am guessing roaming is not part of what i got in this international bonus? Thanks for sharing your exper...

AurelieV by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

When do I switch SIM cards

Just joined PM.  Activated my SIM card, replied to notification from old provider to approve switch.  There was a (tiny) message in the activation process about when to switch over my SIM card, but not able to retrieve the message once I continued th...

oilfan63 by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Proof of old number

I changed my number in August 2022. I have an account with a store that is not allowing me to change the number without proof that I was the account holder. I no longer use the email associated. How do I get proof that i was the holder of my old numb...

Mochasplash by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos


what to do with codes

danika1 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

2FA Not Working

Ported my number from Fido to Public Mobile 2 days ago. SMS 2 Factor Authentication from my banks/accounts stopped working (they send the authentication code but I have not received any). 

M3lmar0903 by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Refurbished phone

Looking for tracking info on order 34xxxx? I purchased a refurbished phone… is it unlocked to use on any carrier?  Edit by Dunkman: removed personal information 

Johnnybees19 by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Email address change

First off, trying to get help from Public Mobile is the worst! Who ever heard of not being able to speak to a representative.. I have 2 accounts in my name. Both using different email addresses.The one account is for my son's phone.I recently changed...

hayward3409 by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos

Missing SIM Card

I ordered a SIM Card on April 16 and it still has not arrived in the mail. I tried to submit a ticket but a order number is required before the next button can light up and move to the next screen. I never received and order number for the purchase b...

KevinLee by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

No service abroad

Can anyone help me get my phone working in Europe? I have paid for an add-on for unlimited texts internationally but am not receiving them. Bit of a problem when multi-factor authentication requires me to get confirmation codes that will only be sent...

Philjones6 by Good Citizen / Bon Citoyen
  • 5 replies
  • 1 Bravos

Charging payment

Public Mobile charged me less than $25 before because I have an automatic payment and referrals. Where can I see if someone is still using my code? And how can I solve the issue?

Wilmarryme by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Porting Issues: No Incoming Calls

Today I ported my number over from Freedom to Public Mobile.  Everything seemed to be working fine except I am unable to receive any phone calls--all incoming phone calls go straight to voice mail.  I believe this might have been because the porting ...

steve25 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Can no longer pay

There is no problem with my credit card/debit card but Public Mobile does not accept my payments anymore. I've created a Community account but can't login to submit a ticket. Best, Max

MaximilienLC by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

How can I setup email on my Kyocera Duraxe E4710 flip-phone?

Greetings! Don`t laugh, but I`m done with modern cellphones.. and I`ve switched to a Kyocera Duraxe E4710 flip-phone. However, I`m unable to setup my Gmail incoming/outgoing, as I keep getting `Cannot sign in` errors.. and even `Network Unavailable` ...

dOllOP by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos


Transfer my phone number from Koodo to Public mobile 

bahatimihigo by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos
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