Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My moms account is locked out, even when we try to reset password it still locked, need help ASAP please!
For older than 2023 old platform account What should I do with “unknown request failure” error message? That happens when I try to login in the eversafe account for first time.username and password is correct( as wrong username password error is diff...
I switched my subscription and found out that I am being twice now. Sent message to CA_agent and still not getting any response.@CS_Agent
Hi I signed up 2 days before black friday with the 34$ plan for 20gb and of course 2 days later they come out with a blackfriday deal for 34$ you get 40gb. I contacted an agent to see if he could change my plan on my account to the better deal. He i...
Hi, I am new to having my own phone...always been on a corp owned one, but now I have to get my own plan and need to understand how things work before choosing a plan that fits my needs. Sorry up front for the lamb questions... In looking at PM's...
Hoping someone can help:i bought a plan with esim last night. Download appeared successful as it shows up in my phone, and got a message for koodo this morning to change over number. Seems to have worked and my phone number now shows in the new esim ...
I just got new plan from Public Mobile yesterday.So I tried number transfer from Fido and it seems like working.but when I checked my number it has changed from xxx-xxx-4622 to xxx-xxx-6422Because my number change, I can not do anything with my work....
Hello,I am a new subscriber to Public Mobile and during the subscription process I chose the e-SIM option. I checked if my phone was compatible with e-SIM before subscribing, and it said that it was. When I paid for the subscription and proceeded wit...
Hi I used a friend's promo code and I'm just wondering when my 10$ credit will show up on my account for having used a promo code. I don't see a 10$ credit anywhere in my account? Thanks
Hi there,I recently joined public, and noticed both my text and whatsapp messages were delayed and would only show up once I actually go into the app to check for messages. Once the app is closed and I lock my screen, I will still be able to receive...
So last night I Activated another Brand new Account on the $34 • 40GB Black Friday Deal, given that it was after 2:00AM the Activation Portal was being very slow, but I decided to take my chances and try finishing the Activation anyways since I was w...
I was with Public Mobile for a long time until last year's May. When I had to give my number to my employer. Now, I got my number back and thinking of coming back to PM. But I lost all my perks like referral, yearly loyalty stuff etc. Any chance to ...
Hi All,I tried to transfer my number from Virgin to Public Mobile today, and received the following message from Public Mobile during the transfer:"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an inco...
It keeps sending a code to a number that can’t be in service yet to verify the identity
What are these and how do I earn them??? I'm new and very confused, I can't find any information on the site.
Just got my sim card through mail so now I'm trying to login to the Mobile App to activate my sim and transfer my number. When I press login it opens the "eversafe.id.telus.com" little pop up window. Entering my credential and entering the 6-digit co...
Hello family, I'm in Ontario. I joined PM more than 4 years. I don't even check the website once a year. But I have to go to state a few times each month. So I'm looking for the Canada-US deal like $40 for 50GB. I gogled and found out there's a promo...
I can't confirm my full access tp my account. the text message never gets sent to me. can't confirm through email. nothing works and I want to get in so I can change the plan to the black Friday deal.
I've activated my new public esim card. What happens with the sim card in my phone from that last provider I used? Do I need to cut off my contract with them or will they get notification from public?And why is nobody available to chat when it's regu...
I never received a SIM card and you still bill me $43.68 Aug. Sept. Oct. and Nov. of my TD account !Back in Juli and August I had a support case open. However they never fixed the 2FA issue.Please stop chargesThanks Markus Kaelin
Hi, I have just checked my banking account and I realized that you have charged me two times on the same day. （Nov.25）I am a new customer and just transferred to your company on Nov.25, Please check , thanks!
I wanted to change my subscription to the new black Friday deal and I didn't click renew so I was charged for a full month instead of just having it switch over once my current month ended. So now I've double paid for a month. Anyway to fix this?
Hi public mobile,My phone number is not transferred successfully from the pervious mobile company. Can you urgently re- submit the porting request?
Hello how do I get a refund? My credit card has been charged 4 times for a subscription from Black Friday. The website and app wouldn’t let me go past payment section but still the transactions went through onto my card. I have no access to the ...
I hope scamming me into an expensive plan for 1 month was worth it. I'm outta here and will never be back.
Everything else matches up but the phone number on the actual phone is someone else's so not mine and it was a number originally ported by another customer not having any luck submitting a ticket AGENT EMAIL BACK
Looking for annual pre paid plans for ultimate talk and text plus some data, can someone please give me some details?
Hi. I need some assistance. I placed a service request ie ticket on Sunday and have had no response. I am unable to submit another ticket - I get an error messageI am a customer of Virgin Mobile. I considered moving my business to Public but after ex...
How to use my existing PM Nano sim in my 6th gen iPad (2018) as an alternate instead of my (android) phone for basic functions i.e. phone calling, web surfing. Instructions and / or pros & cons please?
Hi, I have been trying to access my online account to reactivate my plan and number but when I login, it takes me to a blank page with a message that says access denied. It’s not yet been 90 days since my line was suspended. Please I need urgent hel...
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