Community

Lengthen rings before call goes to voice mail

I have been receiving complaints from family and coworkers that my phone when called goes straight to voicemail. I would like this stopped by increasing the rings to 5 before the call is picked up. 

Plans

I spent $10 on SIM cards and another $30 on a plan and couldn't get better than 3G. Couldn't talk to anyone at all. Another Telus scam!

4G LTE camera

Hi I just bought 4g LTE security cameras and I'm unsure were I can get data only sim cards that will work with them any pointers 

New user - no connection

Hello, I am a new user and ported my line over to Public mobile from Telus about 4 hours ago. I have restarted the phone, reset network settings, removed and reinserted the SIM card. However, the phone still has no connection. Is there any way a tick...

Voice calling does not work

Voice calls do not work. When I dial a number it just seems to disconnect. Voice on apps such as Whatsapp and Kakao work fine. Texting works fine. This first started when I went to the US and after subscribing to add ons I found Voice wouldn't work b...

My credit card expired and the app refuses to accept my new card or a different card.

any ideas?

Can't call out or receive phone calls; apps via wifi work ok.

Hello, this Public account is for my mother's cell, who is a senior citizen.  As usual, I'm the go-between, bcuz she is very tech-averse.Currently, she can no longer make or receive calls, but apps (e.g. whatsapp) still work via wifi.  When attemptin...

Roaming in Alaska with Public Mobile - April 2025

Hello,We will be going on a Cruise from Vancouver to Anchorage Alaska while on Public Mobile with US roaming plan. Does anyone have any recent experience with network connectivity at ports and in town with Public Mobile plans? Will I need to buy AIRA...

Porting from Fizz

Hello, I’m trying to port my phone number from Fizz, followed the account number by adding 0000 at first but the transfer failedthank you for your help!

Payment processing not working

Does anyone know why Public is not able to process payments at this time, i.e., this afternoon, Sunday April 6th?  It says to try again later, but it has been saying that for two hours.  

Sim card

I got this card today and it's not working, it's says it's working but it's only emergency call only nothing will work calls or text done not work

Not able to send Messages

Hi I am not able to send text messaged from my number. However i am able to receive text message. Any help will be appreciated. Thank you. 

Subscription plan

Both wife and I upgraded to Mex plan before trip. All working well except cannot callCanada. 

I gave referral to someone but didn't get rewards

Esim not compatible

Request: Please help with installing eSim on my Iphone 15. Details/Background: I just bought 20GB Can-US-Mex at 5G speed plan for $29, selected eSim option. After paying and downloading app on my cellphone to install esim I am getting message that "P...

Activating sim

SIM card

Why my sim isn’t working when calling or receiving calls but can text??

transfer problem

i want to transfer my public moblie to fizz.It shows that publicMobile seems to have restrictions that prevent me from transferring to fizz.  what can i do?thank u!

Forgot the email registered to my account.

I can't access my account due to not remembering what email I registered to the account.  I selected "forgot email", entered my phone number, but the only way to get the reset PIN is through the email that I don't remember setting up!!!  A vicious ci...

Payment

My subscription expired today and I’m trying to make a payment. Say it can’t be processed and to call back later. What’s going on?

SOS

How do I fix this

I can't sign up to a plan, ergo can't be a customer...

I have tried to sign up on the phone and online, I have two difference Canadian Credit Cards issued by a Canadian Bank. I have called the bank in case they are blocking the transactions, they say no. They see the transaction and they accept it. I hav...

Need puk code

Sim locked, need puk code 

Not receiving sms confirmation codes

Hi there!Im with public mobile for 2 years now, and it’s all been great except for this one thing recently. When I try to log into an account and it tries to send me a verification code through my phone number, it started to show up very late, and no...

Do we no longer get "Chick Ching" messages for referrals?

I received a referral back in November and never got the Chick Ching message. I've received 2 referrals in the last few weeks and once again, no Chick Ching text message.Are we no longer getting these text messages or.....