Community

Phone number change

I recently changed my phone number however the new phone number doesn’t show up on my eSIM. The old phone number no longer works but the new number works fine and can receive and make calls. The issue is that for iMessage it shows my old number. In c...

Missing text messages and two factor authentication texts

I didn't have this issue before, but for a few months now I have stopped receiving the two factor authentication texts from a number of places.This includes my banking institutions, insurance provider and more. I'm not able to login to many of these ...

Sim to ESIM

Hello, I have recently changed to iPhone 17 pro but they do not have a sim slot and only allow eSIM. How do I change my SIM card to use eSIM on my new phone? I have not transfer the sim over before deleting my data so I no longer have access to my ol...

cancel subscribsion

how can I cancel my subscription, or any number I can call to contact 

Cannot access account information when I log in to public mobile website

I do not have the app on my phone and when I login to my account on the browser I do not see the normal account information  that used to be there. What I am missing?

Caribbean cruise

I am going on a Caribbean cruise for Christmas and new years. Any suggestions on what i can use to have service to call my kids? Should I buy a different Sim card?

New eSIM no data

Just bought the 17 pro max.  Bought the new eSIM (had the pm SIM card in my old phone) and activated it.  Phone seems to work but I can’t get the data working.  I tried all the troubleshooting suggestions.  Help!

no credit cards

I do not have a credit card, can I still use this service? 

Is my account and subscription terminated?

I signed up for Public Mobile, but then Virgin Plus called me and offered a wicked retention offer, so I then went back with them. My number was transferred back to them but I can no longer log in to my Public Mobile account to cancel the service. It...

chip

can the chip work in galaxy 25 

Setting up new phone

I am an existing customer and I am trying to setup my SIM card in a new phone 

Setting up new phone for existing customer

My husband is trying to setup his SIM card in a new phone and cannot sign into his account because he can’t get his verification code because his can’t access his phone he has talked to several people but can’t get into his community because he can’t...

Data

My data is not working how do I address this problem edited by computergeek541: changed category (discussion isn't related to Community)

I have no service

I have no service and would like to know why

Have trouble porting out my number to Chatr

Hi, is there anyone who can help port my number to Chatr? It's in process, but it can't be completed.

My subscription was cancelled on my renewal date. Never happened before.

My monthly renewal plan is due today (Nov.27). My credit card info is good and correct in the system. I am unable to make a payment to reactivate the account. Now I do not have an active cell phone. Please help

Cannot receive incoming calls

I am no longer able to receive incoming calls. Thankfully voice-mail is still working so I can call them back... .They don't register as incoming,, missed or declined. There is no log of the call; I will just see vm notification pop up.I am restartin...

I cannot get verification since yesterday. It was working before that

I cannot even login Public mobile with verification code to my phone.  I have to ask for verification code sent to my email

Credit card number for monthly payments changed

I would like to apply credit points towards the payment of my monthly fee.  My credit card account that you use for automatic payment has been blocked.  I will be receiving a new,  different credit card number next week or so and will inform  you of ...

Credit Card payment

I have just switched to Public Mobile.  Their system will not accept my RBC Avion card.  RBC says they are accepting the payment but it is bouncing back due to something within Public Mobile.  Several on-line discussions with Public Mobile Customer S...

No verification code coming any more

Hi,I could not get verification code in my phone now. Need it for my work, please help! Thanks.Ying

Why my data usage is not matching the history usage

I just got a reminder text from public mobile and said my data reached 45GB out of 60GB. However when I checked the history of this month and manually added my all data usage, there was less than 3GB.  So any customer service could fix it?

Running current account balance

I still can't use my add ons I purchased on Nov.18

I still can't use my 2 add ons I purchased on Nov.18

Mobile

I got charged twice for my mobile subscription