[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
wont connect to public mobile
I am an existing customer, have been a customer for more than 2 years now. since yesterday, my phone will not connect to the public mobile network. I keep getting "no connection" and "emergency calls only". I had barely used 10% of my data allotme...
Unable to send messages to non iPhones
I just signed up for Public Mobile a few days ago, and none of my messages are going through to people who do not have iPhones… anyone experienced this or have a solution for this? thanks
I switch my carrier, my text messages aren’t working
I’m transferring my number from Rogers, but I’m not receiving the port request message.Can you please resend the port request or help coordinate with Rogers?
Unauthorized to access acount
I have been logged out of my account and am unable to pay for my subscription, and have been submitting tickets for the last couple of days, and am still waiting for a response. This has been quite insane.
Texting Problems
I can make phone calls but can't send or receive text messages. Any ideas.
URGENT! I got double charged during activation glitch, need refund
After checked the community, it looks like I am not the only one who got double charged during the new plan activation.- Firstly paid 20$ to buy the plan- Then logged into the app and found the plan was expired and paid 20$ again to reactivate the su...
Resolved! Over 48 hours now - Cannot even port
It has been over 48 HOURS and I have zero response from @CS_Agent. Opening ticket is even bugged out and just to resolve this I paid an extra $5 for an esim just so I can get the port done. Public Mobile - you are basically waiting on an Class Action...
Cancel my service i just sign up 2 days ago
i signed up for a plan and trying to get a hold of customer service since 2 days ago to cancel. Its ridiculous the amount of time i have to wait and it keeps adding more people to the queue . 2 days of having to wait for hours and nothing!! i would l...
No response
@CS_AgentI opened a ticket 2 days ago, no response
Account pin number.
Where can I find the pin # on my account?thanks,Siuwien
How long is it currently taking to get an answer from CS Agent?
I signed up during the flash sale, but had to request a PUK code. I sent a ticket and a message to CS Agent, but it’s been 2 days and haven’t received an answer. I’m stuck on SOS mode.How long is it currently taking to get an answer from a CS Agent?
number transfer
Please help with number transfer
New subscription not working
I bought a new subscription on Jan 26. Payment was also completed and money is out from my account. I am unable to activate my number. Please help.
Account not active - I have had this account for 2 years
Suddenly, yesterday my account was not active and PM is asking for payment. I have had this account for 2 years and have a current CC on file and my account says that I am subscribed and my usage is not over - I have used 2 GB of 6 GB. I toggled airp...
Promo Activation Error (Error M.8702)
Hi,I’m requesting help with a new activation for the $20/60GB promo.I attempted to sign up two nights ago while the offer was still live, but I was blocked by Error M.8702. I visited a mobile shop near Walmart yesterday to resolve this, but they were...
eSIM card
My eSIM card did not work tried 3 times and still failed I new a new eSIM card
eSIM activation failed and lost access to my old carrier. I’ve lost access to my phone number!!!!!
I’ve ported my number from Koodo to PM yesterday afternoon. Porting appeared to go well. However while waiting for PM eSIM to activate I lost access to my Koodo service provider. I waited for hours but the eSIM was ultimately unsuccessfully installed...
Resolved! SMS not working
I recently changed my plan, and since then I am unable to send or receive SMS at all.My account status shows Active, and I have signal and data working properly. Where could I ask for help check and refresh/reset my SMS provisioning on the backend?Th...
PM needs more transparency on customer support
Heard replying timeline of several hours.The CS teams can be overloaded due to sales event - got it. Whether it is several hours, or several days, there has to be more transparency so we as a customer are able to have realistic expectation. There s...
UNABLE TO ACTIVATE ESIM FOR TWO DAYS YET CHARGED BY PUBLIC MOBILE
HiI made the costly mistake of jumping on Public mobile promo Jan 26, 2025. Since then the esim subscription have failed to activate. All attempts to reach customer service has proved abortive. I even walked up to the koodo and Telus store and they t...
Data Monthly Totals
Is there a way to find out how much data I am using monthly total amounts, without going into each month and adding the totals myself manually, thanks
re-activate an suspension account
I setup the auto-payment method using by my credit card. I recently received a new credit card number, but forgot to sign in and update the auto-payment with the new number. My acct now is suspended until I pay. I try to pay it through the phone by...
eSIM Not Working Since Day 1 – Network Stuck on SOS, No Support Response & Incorrect Charges
Hello Community,I’m posting here because I have not received any resolution from Customer Support, despite opening a ticket and sending private messages. I’m hoping a moderator or someone from the community can help escalate this issue.Issue Summary:...
Resolved! Re: Mises à jour du soutien : Solde éclair rabais de 50%
I had a dilly of a time getting my child's phone set up. We did get a profile signed up and initiated/paid for the subscription on Sunday night (Jan 25), but it took until Tuesday (Jan 27) to finally get his phone working and the eSIM transferred ov...
Help
I need help asap I potted in my number from rogers they approved it and is no longer with rogers and is with PM not isn’t showing
Transfer esim
Hello I am currently using samsung phone as esim, now I want to transfer e-sim from samsung to Iphone 17pro
Data not working
My data doesn’t seem to be working just wondering why
Resolved! Buy minutes
When I tried to call out this morning, I got a message that I had to buy more minutes. It gave me. * number to do it, but was not allowed to. How do I buy more minutes? My Public Mobile App on my phone is not opening. I have had Pub Mobile for two ye...
How do I access my tickets?
I submitted a ticket a couple days ago and I never received an email or other notification regarding it. It is time sensitive and would like to check on the status of it. I am unable to locate any record of it on my account page or in this community....
Koodo prepaid port failed – refund for SIM and first month?
duplicate thread
