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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 14117 Views
  • 116 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 25266 Views
  • 183 replies
  • 26 Bravos

Resolved! Contact with moderator

anyone had success in hearing back from a moderator in the past 48 hours?

PMcTiernan by Great Neighbour / Super Voisin
  • 334 Views
  • 5 replies
  • 0 Bravos

Resolved! Ported number earlier today but can't receive any SMS texts

I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...

RehRomano by Great Neighbour / Super Voisin
  • 373 Views
  • 7 replies
  • 0 Bravos

Resolved! Nam change

I recently  got married and changed my last name. How do I update my profile and make this changes?

Mary_Jane by Great Neighbour / Super Voisin
  • 226 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting my number from Bell to Public Mobile

Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks 

marcel1234321 by Great Neighbour / Super Voisin
  • 231 Views
  • 2 replies
  • 0 Bravos

Can’t transfer number?

 Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...

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Cherilyn1 by Good Citizen / Bon Citoyen
  • 466 Views
  • 10 replies
  • 0 Bravos

Credit card overcharge

I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?

Mmhockey by Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

SIM card not received

I'm a new customer. I should have received my SIM card since about one week. What should I do? 

DanGatineau by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

Can't Receive SMS code from WhatsApp

I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...

OCJZ by Great Neighbour / Super Voisin
  • 427 Views
  • 4 replies
  • 0 Bravos

SMS issue

My bank in Romania sends me SMS to login into my account but I do not receive the SMS. Their support team said that Public Mobile might block the SMS. How this issue can be fixed?

MaiaH by Great Neighbour / Super Voisin
  • 240 Views
  • 4 replies
  • 0 Bravos

Payment issue

Hi there, I've tried everything for the last couple of days and I come here defeated. Recently I changed my credit card, and I tried updating it on public mobile, but it didn't let me. At first I thought it was an error, but now I'm desperate. I've t...

Alexa_help by Great Neighbour / Super Voisin
  • 256 Views
  • 4 replies
  • 1 Bravos

No Service Again!

Hello, My phone has no service again! I just topped up my phone a week or so ago using a prepaid card. Can someone help me please. I need my phone tomorrow for business!

Number

Does public mobility have a contact number

early subscription

HI I topped up my payment before the scheduled subscription date because I went on holiday for 3 weeks. On the schedule subscruption date, they asked me to top up AGAIN !! now my account is on hold.Can't they just use the money already in my account?...

Wanc by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 1 Bravos

Number

How do I go about getting a new number? Thought that I can transfer my own number to public mobility but I can’t so I need to get a new number.

Transfer number

Transfer old public mobile account but it isn’t working because account is closed

Skylar2 by Good Citizen / Bon Citoyen
  • 342 Views
  • 8 replies
  • 1 Bravos

Just found out I was probably scammed by this company.

Just got in Canada and took the bait to hire this boxing day deal from PM. Had to wait 1 week to get my sim card by mail and, now that arrived, service is not working. Wasted a lot of time to fix the issue but I can't receive calls or texts. After so...

rmessias by Great Neighbour / Super Voisin
  • 455 Views
  • 4 replies
  • 1 Bravos

Resolved! Promo for existing customers

Do I terminate my current plan $120/3 months 12 GB data and province wide calling to become eligible for the one offered now $29 for 30GB data and Canada wide calling? How do I get in touch with a CS_Agent? Could not initiate a ticket via the bot.

Doylem by Great Neighbour / Super Voisin
  • 527 Views
  • 5 replies
  • 0 Bravos

Mobile login constantly refreshing

Hi,I'm trying to login to the Mobile App using my Eversafe ID. However, I can't even load the login screen. When I tap "Log In" in the Mobile App, the next screen is stuck in a loop and constantly refreshes. I can see brief flickers of "Loading..." a...

Olestradamus by Good Citizen / Bon Citoyen
  • 660 Views
  • 12 replies
  • 0 Bravos

Help with Customer Service!!!

I have never encountered a more frustrating "customer service" platform. I have no ability to make or receive calls and I have submitted several tickets online and no one is getting back to me. It's been 5 DAYS!  I'm not sure at what point I just can...

Aven by Good Citizen / Bon Citoyen
  • 387 Views
  • 10 replies
  • 0 Bravos

Unable to Access Account Add-Ons

Hi there, I'm trying to access my app account to add a Roaming add on while I'm in the states, but it still thinks I need to activate my SIM card, and when I do it says the SIM is already being used. Don't know how to pass this stage, and can't do an...

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Jojucutan by Great Neighbour / Super Voisin
  • 321 Views
  • 7 replies
  • 0 Bravos

Can’t activate eSIM

I just joined today and I can’t get my eSIM activated. I scanned the QR code and it says it can’t activate. I tried removing my old physical SIM card and restarting my phone - still nothing. I can’t find a customer service number to call to get this ...

LisaMich by Great Neighbour / Super Voisin
  • 193 Views
  • 3 replies
  • 0 Bravos

Sim

My sim won’t work. And I have NO service and it’ll take 10 days to get an online purchase sim. is there a way to let go of my subscription without the loss of my actual phone number?the agent says if I cancel, I will not be able to move my phone numb...

Darcarr by Great Neighbour / Super Voisin
  • 155 Views
  • 2 replies
  • 0 Bravos
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