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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Esim unable to activate iphone

I recently tried to switch my mom over to Public Mobile but had a persistent message on the phone that it was unable to activate the esim. I toggle network settings to Public mobile, tried resetting network settings and scanned the qr code multiple ...

VPN not working with PM cellular data

Hi there, I’m trying to connect my VPN to PM’s cellular data but it has been unsuccessful. I’ve reserved the APN, deleted the VPN app and re-installed, turned the e-sim on and off and nothing seems to work. Has anyone ever had this issue?

Told about brand restrictions after subscribing after chatbot confirmation

A few days ago I checked with chatbot to make certain a specific device brand (Ulefone) and model (RugKing 3 Pro) was compatible. I shared frequencies and other details, including the brand and model. Chatbot told me it would be compatible. So I b...

I have a canade-us-mexico phone plan on my samsung note 10+. I am unable to make phone call here in

I have a canade-us-mexico phone plan on my samsung note 10+. I am unable to make phone call here in usa

US / Mexico Roaming

Hi I have two phones with the same plan of US and Mexico roaming included. When I was in US, one of them was automatically connected to a local network for roaming but the other one was not. What do I need to do to have roaming service? Thanks in ...

My phone won’t make or take calls

I paid for a roaming call and data, for the USbut my phone quit making calls or receiving calls a few days after I got into the stateswhy isn’t it working I can still text,I get the message select home country or roaming country and neither works

msm on messages

Why can't I send a photo using message app? I get error code #5 please help.

Canada-USA-Mexico

Is there a limit to the number of days that the plan can be used in the USA or Mexico. I will be going to the US for 7 months. Can I use it for 7 continuous months, or do I need to use the plan more in Canada?

about Provincial tax

Hello,I’ve been a long-time Public Mobile customer. Recently, while reviewing my payment history, I noticed that I’m still being charged a 7% provincial tax. I moved from British Columbia to Alberta about four years ago, and I have updated my persona...

Account Payment Failed - and now the number is invalid for logging in?

HI there, I lost my CC recently and my son's account payment failed as a result of the CC being declined. Today I am trying to access his account but it says his number is no longer valid. How can I update the payment? TIA

$3 charge

Hello. I was charged 3.39 for a top up. I did not ask for a top up.

help

I purchased a SIM card in April and paid for a plan. just getting around to switching over and the final step is not working. help edited by computergeek541: changed category label (discussion isn't related to Community)

6 digit code

I am attempting to change my pre-authorized payment credit card but unable to get your 6 digit code on email or sms

Spam with my number

People are receiving spam calls from my number that I did not make

Phone transfer

I purchased a new phone and I cannot transfer the number as it says transfer not supported.

Trying to send text messages

When I try to send text messages my phone displays waiting to connect. Ive have restarted the phone check the setting, turned airplane mode on off. Nothing changes. I can receive messages. The phone won't switch to 5G

Resolved! How to use data while I'm abroad to the US?

I've never used my data outside of Canada and I would like to understand how to use it.I have the Canada-US-Mexico plan which includes 10 GB of data.I'm planning to visit the U.S. in less than a week for 3 weeks.I've heard people mentioning about dat...

Resolved! to cancel payments for cell phone that is out of the country

Hello, I have been paying monthly subscription for the person left the country and is not using the phone and can't find the email they sight up on but my Visa card is on their file and we cannot cancel it. it is supposed to be charged again today. p...

Resolved! my Community history

hi everyone! It's been quite some time since I've logged into the community. But that's good news I suppose because it means I've had no trouble whatsoever lol. checking my profile, I see that I have no history of anything I've ever done here. badges...

Number Port Stuck for 24+ Hours – Account Active but Service Not Working

Hi, my number port from TELUS to Public Mobile has been stuck since yesterday morning (24+ hours). I approved the TELUS port-out text within the 90-minute window, and TELUS now shows the number as unlinked. However, my Public Mobile service still sho...

Email attached to acct lost

This has to do with a different account I have. The email attached is unrecoverable so when I attempt to log in to the Public Mobile account it wants to send me a 6 digit code to that email (which I cannot get access to). What can I do

Re: 4G vs 5G

I'm more interested in the capacity of the 5G network vs LTE. When I'm making a call it's usually important, otherwise I'd text. If my call is less likely to disconnect because of 5G's ability to sustain more users I'm more likely to use it. The qu...

My data not working in US

I have US plan and my data doesn't work except call and text. Please help me out and much appreciated.

Hi

I want to use 15 rewards towords my next bill

Resolved! Unlimited U.S. Talk, Text and 5GB Data Bundle (15 days)

I used my point to get this add-Ons to be able to be able to call from canada to US. But it is not working and I don't see it in my account, as well as I can not make a call.

can not make a 1-800 call

Ever since I returned from the USA I can not make a 1-800 call. It tells me that my call did not go through to hang up and try my call again. I tried restarting my phone and toggling airplane mode off and on and off again and the problem still persis...

Two step verification

Hi,I get a message the code is being sent to my cell phone but I never get it. It does send a code to my email when I select that option. I want it to message to my cell but don't know how to correct that. Thanks!

Resolved! Fail to activate eSim

newly registered, guided by the public mobile app to register a new eSim, however it end up with error. It has something in my eSim but without mobile no. Therefore I removed the eSim and tried to scan the QR code in my welcoming email, but it said "...

Resolved! eSIM change to physical sim

Hi. I currently have a PM eSIM. I would like to change it to a physical SIM card (which I already have from PM). Can I switch the eSIM to a physical sim through the app? Will I lose my number?Thanks!

Resolved! Useless customer service

I was previously on PM’s 4G plan and when I switched to the 5G plan, an app that I use for work to route calls won’t connect anymore. I suspect it is PM service that is blocking it (using ChatGPT to trouble shoot). I have gone over all options with ...

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